Installeasy 

Solar voltaic panels fitted feb 2023 by Installeasy under 'free' council scheme. Very little info given re HOW we now benefit from them. Told to inform our energy supplier. Have struggled ever since trying to get EDF to accept documents, certificate, reading off solar panel meter. No 'Export reading' wording on our meter. EDF don't seem to like you getting solar panels fitted by anyone that isn't them!! Installeasy never explained this, they just seemed to 'fit and go!'

We received a solar system via the warm grant scheme.
Very slow prior to the system getting up & running.
Agreement & scaffolding was March last year, finally fitted end of June.
We have had a fault on this system since September, despite assurances that this would be dealt with this has not happened.
We have contacted installeasy by phone, that is never answered. We have left messages and emails & sent an official letter of complaint.
I feel now installeasy have been paid by Carlisle City Council they have no interest in rectifying a fault on a system they are responsible for.
Happy to take the business (and the money) but no responsibility for customer aftercare.
We now have a system that does not work and a supplier (that has been paid) that doesn't care.

Arrived two hours after scheduled time and did not secure wardrobe with safety straps.
Very unprofessional.

Edited review: Despite lots of install "issues" and a long time putting it right, I have edited my review to a 3 star due to the after service from Harry Khan, he is superb & made sure everything is right in the end.

I think this is fairer...a lot of these companies don't care once they walk off the job.

Review concerns both ImprovEasy and InstallEasy. Shambolic from start to finish (though not at the finish yet as Air Source Heat Pump (ASHP) heating is broken again with a second ceiling-damaging leak).

- Almost 18 months between first contact and the work beginning. Some of this time was due to circumstances beyond their control, but a lot of it was not.

- Months between payment and being given a start date, even then it was only because I wrote to the CEO.

- Me: "Will the heating be in before Christmas?"
Them "Definitely".
Installation was done the following March/April.

- In house communication between departments seems practically non-existent.

- Numerous instances of being promised someone will turn up or work will begin on a specific day, only to be sat at home all day with no one turning up and calls being unanswered.

- Internal Wall Insulation team seemed to have no idea what the survey said.

- ASHP team eventually turn up and say that the pump can't go where the surveyor said it would go.

- Pipe leak within days of installation, to be fair it was repaired very quickly. 2nd pipe leak a few weeks after installation, still waiting for a repair despite being given 2 dates when someone would fix it. The first was cancelled on the day, the second they just didn't turn up and didn't call.

- Much more but can't be bothered to type it right now - they've wasted enough of my time.

We have recently had cavity wall insulation done and had a new combi boiler installed. Every member of the team are a credit to the company, they were prompt, polite, professional and very knowledgeable. I would have no hesitation in recommending the workmen or the company to others.
Thanks again for your hard work,
Alan

We had new boiler fitted and can't thank the wonderful engineer and his young apprentice enough they were so polite and kept us informed of everything they were doing as it was a big job it was late evening before they left they cleaned up everything too we are so happy and toasty warm after many weeks without heating would 100% definately recommend

Boiler installed but I had to email as they had left mess on extension roof so returned to sweep up. Then noticed carpet been torn as it had been taken up. Install easy refuse to accept liability said “maybe it was existing damage from another trade person and the engineer said carpet came up easily as no grippers”

Sent photos showing clearly there are grippers so engineer wasn’t telling truth plus only moved in few weeks ago and all carpets were brand new at time

Not happy

Response from installeasy- says caused by pets no it is NOT. Now I have to buy new carpet as this was damaged by taking up carpet by engineer. No one has been out to inspect carpet. Install easy said no grippers clearly grippers are in place

Yes I agree you sent someone out to clear rubble left not my fault abs they could have come anytime as did not require access inside house!

Boiler is ok however this review is about aftercare so this is what I have reviewed! As in title of review

Still awaiting someone to come out to “look” at the damage

I would give zero if I could. Had a Green Home Voucher approved from their quote for insulted rendering in May. They quoted under 10k. They came out to get me to sign paperwork with said price. Told me they could install anytime. Heard nothing. My voucher was going to run out so I extended it. Contacted them and was told hopefully August. I just received an email with a requote of 17k and asking for a 7k deposit. Not called me or anything. Never once mentioned this change in price. I think they’ve done it to get rid of me. Really disappointed in their service.

Just WOW! From the initial enquiry to the installation and registration of documents, this company have been one of a kind. Every person we have dealt with from booking in, surveyor, installation admin and engineers has gone out of their way to make the process as simple and stress free as possible. Every one of the team has been friendly and professional at every step. The whole process from start to finish has been incredibly swift and without complicaiton. I would highly recommend them to anyone considering improvements to their home.

Excellent job thanks for your help was very helpful