I like the concept. However, the outsourced partner that does claim servicing is terrible. Kept sending me emails implying that I was filing a claim under my credit card coverage. This was not the case as I had bought a primary policy from InsureMyRentalCar. I was also told that coverage does not apply to tires even through there are several places on the website that specific says that coverage does apply to tires.

My suggestion? Drop Broadspire as your claims processor. They are damaging your brand with their poor service.

I like the concept but poor execution. I would not use the service again.

**UPDATE: Per the "social media playbook" that companies use, customer support posted the nice email below saying they wanted to look into the matter. Unfortunately there was no real follow-up outside of a form email. This is prompting me to lower my score from two-star down to one-star.

If the company still wants to chat, Melissa Lindsey (Customer Service Manager) has my contact information.