Brown & Brown formerly InsureTAXI  Reviews 

Toni McGarvey served my renewal and handled it professionally and swiftly as you would expect. Having been with the company previously, she secured the new policy by comparing quotes and advice on ensuring the best deal which I accepted. On a personal note, coming from Warrington, I know the North West folk are the best people to deal with, so having a laugh and a bit of banter with Toni added to the experiance which lets be honest, paying for car insurance is hardly the most exciting thing in the world!

I renewed my taxi insurance with Robyn-May Wright. She was quick, efficient, and very professional. I received a prompt response to my email. The matter was resolved very quickly. The lady on the phone was very kind and courteous. Five-star service.

Great service from start to finish I’ve been with this company for over 4 years now and they are amazing will continue with them definitely

Your staff was very good and quite clear in the services rendered to me.

Spoke with Toni and she was very helpful and very prompt with sending policy out. People like her are a bonus to any firm

Ive spoken to a couple of girls over the last 2 days regarding my renewel and once again they came up trumps with my quote.Very Friendly even tho i think they struggled to understand my accest sometimes.(NEWCASTLE).Thanks again untill next year

Toni was very helpful with taxi insurance renewal.
Quick and efficient very happy to use Brown&Brown again very competitive rates.

⭐⭐⭐⭐⭐ Absolutely outstanding service — wouldn't go anywhere else!

"This is my second year renewing my taxi insurance with you, and I have to say — the service just keeps getting better. Lauren Burdell was absolutely incredible today. She was spot on with everything, made the whole renewal process completely effortless, and took the time to explain every detail clearly. Lauren was so warm, professional, and nothing was ever too much trouble. It really means a lot when you can trust someone to look after you properly. It's exactly why I keep coming back year after year. Thank you so much, Lauren — you're an absolute asset to your team!

Best customer service it was fantastic very polite everything was done in 20 minutes Toni mcGarvey thanks

I received fantastic service today.Lady over the phone was very helpful.
Thank you insuretaxi team 10/10..

Have insured with bbrown 3 years .Have been very happy with personal service and competitive premiums. This year got a call from Louis who advised me that my no claim status should be updated and with his help managed to get very favorable offer.
Louis went the extra mile - much appreciated

Very friendly and helpful service thank you

Helped me out of a tough situation with my last insurer, really great customer service.

It has been an absolute pleasure to deal with this company, helpful and customer oriented representatives, even going the extra mile to be able to help you. I would definitely recomend them. Thank you Brown&Brown!

Toni was lovely to chat to, took me through the process quick and painless — which, when you’re renewing taxi insurance, is about as exciting as it gets!

Very good customer service and long time I’m with Insure taxi I’m very happy about their service
Thank you

The renewal was fantastic. Ella who dealt with it was extremely professional. Normally, renewing my taxi insurance is something I dread doing.
This time it was all done in around 20 minutes with everything I needed at a great price. I will definitely recommend and use them again.

Good customer service 👍

Samantha Smith was extremely efficient it sending over my amended policy.

AVOID – 6 months, no repair, no communication, livelihood destroyed

I've been a customer of Southport Insure Taxi (now Brown & Brown) for years, but after this claim I cannot recommend them to any working taxi driver.

My dads car was hit in an accident on 13 April 2026. Nearly six months later, it still hasn't been repaired. It took months just to arrange collection of the vehicle. My courtesy car cover ran out long before repairs were anywhere near complete, leaving me with no vehicle and no income for months on end.

I raised a formal complaint on 8 August citing clear breaches of FCA regulations (ICOBS 8.1.1R and the Consumer Duty). The reply I got simply forwarded my complaint to two different contractors and said my comments had been "registered" – no investigation, no Final Response, no accountability. Multiple follow-up emails since then have gone completely unanswered.

The delays and lack of communication have cost close to £6,000 in lost earnings and caused significant stress to my dad and my family.

I have now referred this to the Financial Ombudsman Service.

If you're a taxi driver relying on your vehicle to earn a living, think very carefully before insuring with this company – when something actually goes wrong, they disappear.