While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Arabic Perfume - Oud Perfume - Exotic Fragrances - Bukhoor


Contact info

3.1

Average

TrustScore 3 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I was initially charged a significant duties fee on delivery to Canada, but the team reached out directly, reimbursed the charge, and confirmed that all duties are covered on their end. I’m genuinely impressed with how they handled the situation.

Great prices, fast delivery, and excellent customer service—easily a 5/5 from me. I’ve already placed another order for three more bottles and plan to keep coming back for more.

April 19, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Beware of this company

Beware of this company.
I ordered and they shipped wrong product. Told me my items were out of stock. Lied to as items i ordered showed available on their website as well as in stock on the walmart site. Yes this company sells on walmart.com as well.
I had a bad experience with this company and they would not make this right. Dont waste your time or money with this company. Horrible customer service!!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I have a great experience with Intense oud website,the shipping was very fast,same day shipping and I received my order in less than 5 days,everything was perfect👌

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad!

Very bad!! Never arrived. Waiting for kow more than 1 month.
After sell + contact no reply....!!

August 1, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

A Good Experience

I really enjoy the customer service of Intense Oud employees. They respond quickly and make helpful suggestions. Shipping is longer than I anticipated, but I'm managing my expectations because most of my orders are shipped UPS air and come in less than 4 days - which has spoiled me. Since they are in Chicago and ship UPS Ground to me, it take a couple days longer. Pricing isn't as competitive as some of the larger sites, but I've ordered 3x without a problem. Will order again as they send out wonderful layering suggestions in email.

May 28, 2024
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look