Interakt Reviews 

We are on Interakt’s Advanced plan (₹35,999/year). Since July 2026 not a single message has gone out from our number. Three campaigns show “2,000 attempted / 0 sent”, and our own test messages in October failed with WhatsApp error 190 (“access token expired”). The connection is held inside Interakt’s integration, so we cannot fix it ourselves.

Interakt is still holding ₹6,882.93 “reserved” against those undelivered campaigns, on top of the rest of our wallet balance. We raised the issue by email, by support chat and with ticket 145067. The chat was closed as “customer stopped replying”, and the chatbot only gives generic answers. We have asked for the token to be fixed and the money released. So far we have had no solution and no refund.

Check carefully before you recharge your wallet.

— Abhinav Agrawal, Vaishnavi Gem & Jewel Pvt Ltd, Surat

As mentioned previously by several users earlier, its better not to trust this team of people. Scammers. They wont be responsive once you make the payment . Never go with this platform , i paid premium subscription as i need handholding by an account manager, the sad thing is even after paid the premium, there is no one to support or resolve the issues. Stay away from these people.

Absolutely the worst experience. They speak politely before payment, but once the money is taken, they vanish—no support, no accountability, nothing. Entirely money-minded and feels outright fraudulent. If there were an option to give 0 stars, I would—because that’s exactly what they deserve.
Don’t trust them, don’t pay them, or you’ll regret it just like I did.

Absolutely terrible expereience. We signed up on interakt and requested for assistance.We got assigned to someone called Sumukh. He told us on the first call that we need the next available plan to use any feature. We sat on a call with him on saturday and he did some kind of a setup. Post that he said on the next call we can discuss how to setup the different messages. We had a call on monday which we pushed and asked for a later time to which sumukh gave us a go ahead and didnt join the call. Today (tuesday) we had another gentleman join call called Manish, who has no clue what we had discussed with sumukh. and while he was setting up he goes on to tell us that in the current plan we upgraded to, we cant send more than one follow up.

What we fail to understand is that on the first 2 calls with interakt, all they did was tell us to buy the next available plan. There is no explanation on what each plan has included in them.

Interakt is just looking for a reason to extract more money from their customers.

Manish and Sumukh, who we spoke to have no idea about what each other spoke to us. They just keep trying to wash our hands. And when we bring it up to them on call. One of them is asked to drop out of the call so they are not confronted.

Such a bad experience. Manish also goes on to say that none of the other providers in the market give support. I dont know how he can make such a bold statement.

I have been trying to resolve an issue for the past month, but no one has helped me. Siddharth Bhatia, the Support Manager, has not assisted me in fixing my problem. The support has been very poor.

They have stopped serving the starter plan after a year and directly closing for a quarter subscription. Even services are worse compared to it's pricing. No support number or call number provider. No customer value was given. Worst decision ever to go with them.

I have subscribed and paid and I cannot use the platform it's over the weekend now very slow response from support the system is supposed to be implemented tomorrow I wanted to use the time over the weekend to get to know the platform but it is impossible because the error I get is I need to connect my number but one of the consultants has assisted me to connect my number to Facebook and the error message indicates that my number is already connected to another account which I don't have this is really very frustrating I cannot talk with joy of this company so be very careful when considering going with this platform