Intercruises Reviews 

Great journey down from Glasgow on the 23rd of October, very modern, comfortable and immaculate coach, despite the journey taking over 10hours,I arrived in Southampton feeling thoroughly refreshed and rested.
Imagine my surprise 14days later,when i saw the coach for the return trip,old,cramped and dirty,tissues stuck in the overhead air vents,realised its because the adjustable vents broken, im having to wear my hat as its freezing. 3rd seats at rear of coach,right hand side,if you wish to remove them.dirty tray and seat.not acceptable in any circumstances, then,waited 55mins for a solo passenger who couldn't follow the clear disembarking instructions.
10 out of ten to the company for the 1st leg of the journey, but today its zero.As such I would never use this company again and certainly I wouldn't recommend them.ps,just found out that the toilet doesn't flush, is stinking and no water to clean hands,hopefully the next stop isn't far away.

Emily Meikle took my booking over the phone in April and I received final info regarding the pick-up three weeks prior to departure. The driver Jason arrived on time, was polite, courteous, kept us informed as to any planned stops. On arrival at the destination removed luggage and made sure all was in order before driving off. Overall, everything went according to plan both ways, much appreciated. Used this company a few times over the years and always been well looked after, excellent service.

Young man named Jack picked us up from Southampton 23.10.26. Excellent driving, friendly, polite and a really pleasant young man. Terrible weather and awful road conditions but he did brilliantly

Complete failure in customer services, AVOID AT ALL COSTS!

This is the second time this year we have used inter cruises this year, it's a very relaxing and trouble free.
The coaches are Very good and the drivers are very professional. thanks.

Awfull place to work.
In Portugal they want green receipts, they expect you to work 8 hours in a row with only 15 minutes lunch break.

Once they receive the green receipt invoice, with the hours and meal fee they stipulated, they try to find an excuse to get a second invoice and not paying the second one.
Note that they are not requesting a credit note but another invoice.
From my point of view that is an attempt of fraude with their taxes obligations.

I had cause to cancel an upcoming cruise and the intercruise booking. I had a cancellation confirmation and notice of refund 13 days ago. Since then I have sent 7 emails and phoned their call agent 3 times, I have had no response to my request for information on my refund. I will now contact my bank.

We joined the coach in Glasgow , very pleasant driver and we made our way south . Pick up at Gretna , Lancaster knutsford. Then arrived at Warwick services for 9am . Driver then explained we would NOT be leaving until 1130am. The driver tried to contact the office to ask why? During our 150minute wait 3 other coaches arrived , one at 10am one at 1025am and one at 1110am , all with room for the 8 people we were waiting on . The people turned up at 1125/1130 , This was an absurd length of time to wait . SIX people had endured a 14hr journey by the time we arrived at the port (1430) . Great driver poor management . Don't get me started on the woman at the dockside either . Return journey ( due to people not being able to read ) was a mare , 4 of those from the Warwick services moaned that they were told to be at the bus by 1039/1130 even though we were all told to be onboard by 0845 to leave at 0900 ( we left at 1050) . I was glad that they all got home at a reasonable time because we missed our connection at Glasgow and had to endure TWO buses to get home .This was a mare , we never had this before but since the embarkation time from Glasgow was changed from 0315 to 0215 we have always been the second last bus into Southampton. Who ever planned for the Warwick pick up needs to give their head a wobble . Anyone of the other buses could have done it or even tell them to be there at 0900. Rant over .

Just back from a cruise with P& O. leaving from Southampton. The coach firm involved on the journey from Newcastle to join the ship was Weardale Motor Services. The coach was clean and only a few months old and the driver was excellent BUT I have never before endured such cramped seats even on budget airlines. To add insult to injury, the wretched seats could recline making the trip even more uncomfortable if the person in front chose to do so. Luckily for me I was able to sit sideways as there was a spare seat...but I shouldn`t have to. Passengers on these coaches are there for over seven hours (the equivalent of flying to America) and so, comfort is important. To put this in context, I am not some grumpy giant, I am just six foot tall. Come on Weardale, space your seats out a bit better and give people a better experience.

First time of using Intercruises and was very pleased with the service. Booking was easy and received confirmation email straightaway. Received confirmation a couple of weeks before. On the day of the cruise the coach arrived early and the driver Robin couldnt have been nicer. He kept us informed all the way to Southampton and advised us of what to do on the return which worked equally well and the driver Darren was just as nice and informative. On arrival at Southampton it was very busy but Intercruises staff met us and gave us priority boarding to the ship. Really pleased and will use Intercruises again.

I would put zero stars if possible. The heating on the coach would not switch off. On the hottest day of the year so far. When I asked the driver he said are you using the air con. Yes I am but that doesn't cool your legs. It was so hot and uncomfortable. There was a lady on the bus who suffered with oedema. She was concerned for her health. Surely these things should be sorted before the bus is allocated a journey.

Booked via p and o link coach travel from thickthorn in norfolk to Southampton. Eagle coaches of Kings lynn was the operator and Mark our driver. Departed bang on time, arrived bang on time too. Same for the return trip, left Southampton on time and arrived back in Norfolk earlier than expected. Date 24th April and 1st May 2026. Never used a coach before but if the service is as good as this we and our friends would use them again.

After booking a cruise from Southampton with bus included got an email saying that they had cancelled the bus has there weren’t enough people ! Left two 80 years to find their own very expensive way there has they don’t drive very poor service and if they had known wouldn’t have booked the cruise in the first place

I booked a transfer to Southampton for the 23rd of March and they have cancelled. I understand that not enough people have booked but now Eavesway are fully booked. So don't bother with them. I wish I had never heard of Inter cruises . I have no idea if I will be going on my cruises and no refund yet

Booked this September 25 for cruise March 26 out of Southampton.Today everyone from all parts of country have had their bookings cancelled saying not enough people booked. On every route ?…. On the cruise we are going on there are enough people who were travelling to fill most coaches. Now we are all scrambling around to find transport. Disgusting company and will never use or recommend again

The journey to Southampton went well. The driver was a very pleasant and helpful young man. I am disabled and asked for a seat near the front of the coach as I struggle to reach a seat further back. He was very obliging and made sure I was o.k. On the return journey the coach provided was Ellisons. The driver couldn’t care less. My sister and I were the last on the coach as I had to wait for a wheelchair from the ship.
I had to struggle down the coach to try to find a seat as he hadn’t reserved one at the front as requested. He sat and watched as other passengers helped me. When I was on board he sneered ‘do you need a hand?’ without offering one of course. It probably wasn’t his job to help but this man lacked common humanity. I hope never to get an Ellisons coach ever again.

We have just returned from a 12 day holiday 2 -14 November and can’t fault them. Our coach at South Mymms was driven by a helpful driver who had to do a detour through narrow roads because of an accident on the motorway. They surpassed themselves on our return journey, because we were the only ones, they provided a taxi and again the driver dealt with our cases. The driving conditions were horrendous but we felt we were in safe hands and it was the quickest journey from Southampton we have ever had. Extremely happy with the service. Thank goodness we did not read all the bad reviews first, otherwise we would not have used them.

My experience of returning from Southampton in May
WE booked ( on the advice of Cunard ) with Intervruises working as Cruise Connect. I had advised them that I needed a lift to access the coach.The first driver Paul ( we had to ask his name) did not appear to be competent with using the lift mechanism, he was reluctant to use and tried to make me use the stairs but they were far too deep for me! The on-board toilet was also inaccessible and when we asked for a comfort break, after over 3 hours on the coach, it was seen as an imposition. I got safely off the coach and because I was embarrassed at having had to ask for the break I had nothing to eat or drink but used the toilets then came back immediately. I was happy to wait for Paul to finish his lunch and he tried to use the lift. He could not get it to work and spent over an hour trying to sort it including getting online help. I had to stand for nearly an hour waiting as the walk to the services was too much - my daughter eventually got a chair for me. Eventually we were told that an engineer was coming but it would take at least an hour and if that failed - a further hour for a new coach.
The engineer got the lift mechanism closed but it would not reopen, and I could not access the coach. Several tried to point out to Paul that the easiest way to resolve this was for him to take the rest of the passengers to Liverpool whilst I got a cab! He says that whoever he was speaking to had refused this solution.
We were then faced with a further wait for the new coach and then the transfer of the luggage !
I was unhappy at how the new driver dealt with the lift mechanism as it appeared to me that he had not taken it to level with the coach floor and I had a slope to negotiate! I was too scared to try to get off again until we reached our destination.

We stopped at Burtonwood - supposedly to drop off passengers. The driver had failed to communicate with us re his name , what was happening etc. After the passengers had left, we still did not move and we were told , by another passenger, that they thought someone had gone to use the toilets. The person who had gone to use the toilet has also found the on-board toilets inaccessible. We then discovered - again from other passengers,not from the driver, that either the driver was waiting for four further passengers to take to Liverpool ( we were at least 4 hours late there was no chance that they would come) or - second explanation , that the driver needed a 30 minute break. Whilst we all acknowledged the need for the driver's break under H&S regulations - why did he not tell us this was happening? For many of us this would have been an easier dropping off point if we had known of the wait!
We had advised people to pick us up in Liverpool as we were approaching Burtonwood - not realising that we would be there for nearly an hour.
We finally arrived in Liverpool close to 10 0'Clock. Probably about 7 hours later than we should have. We were not offered any vouchers for food and drink at the service station, we were stressed, as were the people meeting us, and to offer us 50% off a future trip is a joke! Maybe you thought that getting an offer in quickly would settle the problem. It will not.

The problem was caused by either a mechanism that had not been correctly tested and/or operators who were not experienced and competent in using the lift. This puts the problem firmly in your court. Even the second driver did not have the lift level with the coach floor, and I was terrified getting on and off . Also, despite the disability stickers all over the coach not only was the lift usage as I have explained but the toilet was inaccessible to many of the passengers!

To add to the problems ny 12 year old granddaughter - newly diagnosed as diabetic, had to wait for food and medication. We had never envisioned being on the coach for so long.

I was eventually offered £150 as compensation on condition that neither I nor my companions
publicised the complaint and/or settlement.I am unable to make that promise on behalf of my companions and I also think that prospective users should be warned about this company. I wish I had read reviews before booking with them

Yesterday, 20SEP, Saturday, we were treated to a very enjoyable walking tour of Stornoway, Scotland by Janis Brand, WITGA. Our cruise booked the tour with Intercruises, but I think Janis is more immediately engaged with either WITGA, or “Outer Hebrides Tourist Information Stornoway” (OR, those two groups may even be one and the same organization, but with different names. Not sure.)

Inanycase, I just wanted to tell SOMEONE that Janis is a very good, knowledgeable and enthusiastic guide/booster for Stornoway.

My wife and I had gone into town that morning and explored on our own a little, but, to be frank, we were left a little unimpressed by the Stornoway we could find.

But later, during her tour, Janis was able to bring the history of Stornoway alive with stories of the Herring Girls, Alexander MacKenzie, that fellow who sailed with Shackleton TWICE, and of course, the execrable Mr. Matheson.

It was rainy and a little cold, and windy as well, but Janis made our day.

Unfortunately couldn’t give zero. Intercruises cancelled return journey to Bolton due to low numbers of passengers. Then they cancelled my coach to Southampton stating that it was Cunards fault and I had to pay. My travel agent stated that Cunard notified Intercruises that I was entitled to complimentary coach journey to Southampton. Intercruises do not respond to queries nor do they email promised responses. I was given a promise that Trina Hatton would definitely email me on 11 September 2025. I am still waiting!!!! Totally Untrustworthy also my request for GDPR information has also been ignored.