The ordering was simple and the flowers were delivered on time by cheerful driver who also wished my wife a happy birthday. However as it was supposed to be a surprize I had to constantly monitor the... See more
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Review summary
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Reviews shaping this summary
Flowers were delivered to my cousin in Canada, we ordered a bouquet in a basket, she was delighted with her flowers and sent us a picture of them. Can't praise interflora enough, would highly recommen... See more
This was my first time ordering from Interflora as I wanted to send flowers to a friend who recently lost a parent. When I was browsing the website, it gave a suggestion on type of flowers i should se... See more
Beautiful flowers 💐 Ordered in the morning and arrived two hours later! They were for an elderly neighbour/friend who had sadly lost her doggy. She really appreciated the surprise and put them in... See more
Company details
Written by the company
Hello, we’re Interflora and we believe in doing flower delivery a little bit differently. That’s why every single one of our bouquets is hand-crafted on your local high street. A truly one-of-a-kind gift created and delivered by an artisan florist. No production lines. No factories. Just show stopping arrangements that WOW from the moment they open the door. Why? Because in a busy world that all too often keeps us apart, we know that a bouquet isn’t just a bunch of flowers; it’s a moment of connection and it’s our job to make it special.
100% Delight Promise
The Interflora Promise - 100% satisfaction or your money back
To ensure that your flowers arrive intact and fresh, our florists choose only the freshest stems, many of which are left in bud (think metamorphosis but instead of caterpillars, think lilies). They are then conditioned and cared for until they arrive on your doorstep. This means that we can give you our 7 day freshness guarantee. Plus, if your loved one isn’t 100% satisfied with their flowers or they don’t arrive on time, we’ll do what we can to put it right or give you your money back. That’s our promise to you.
Contact info
Interflora House, Watergate, NG34 7TB, Sleaford, United Kingdom
- quality.assurance@interflora.co.uk
- www.interflora.co.uk
4.2
Great
151K reviews
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Cannot be trusted
Cannot be trusted.
Flowers did not arrive. No customer service ever available on their chat, when you email you have to two factor your email.
Ordered flowers at 09:30am got advised they out for delivery at 12:45 it’s now 17:37 and not delivered.
Oh and the florist and interflora are closed
May 13, 2026
Unprompted review
A superb company with the most helpful…
A superb company with the most helpful and professional people on board who helped me resolve a self inflicted but unknown problem ending with a very happy recipient on her birthday!
May 6, 2026
Unprompted review
International Delivery 100%
Placed an order whilst in the USA for a delivery to the hosts where we stayed. Service was exceptional and the flowers delivered were of high quality and quantity.
Fantastic service.
May 12, 2026
Birthday delivery
Here’s a polished version of your 5-star review:
I am very pleased with the service provided. My cousin loved the flowers, and they were delivered with great care on the same day. The communication was excellent, keeping me informed about when the flowers would be delivered. I will definitely use your service again in the future. Highly recommended!
May 12, 2026
Communication between the branch’s and website could be better
The website allowed me to order something that wasn’t available in the particular branch my order was prepared at. The branch handled it well on the phone, however the alternative that was provided arrived with my Sister soggy…. I would say that that overall customer service was ok. Delivery on the other hand was excellent.
May 6, 2026
Efficient service
I have been using Interflora delivery service for many years - efficient as always 👌
May 9, 2026
Birthday Flowers
The flowers were for a birthday and the recipient was amazed at the flowers, and just how many there were. the quality looked good, the ongoing communication was seamless, and so was the ordering process.
May 12, 2026
Fabulous flowers but incorrect message
I was extremely pleased with the actual flowers received they were beautiful & they were delivered punctually on the day of my instruction. However, the florist delivered the flowers with the incorrect message which clearly confused the recipients & most likely confused the recipients of the message that I had written. My flowers were sent as a thankyou & were sent as a surprise for my recipient who was on the verge of contacting the florist to say they had received the flowers in error until I texted them to check if they had received a surprise that day💐. The message that was received was a congratulations on the birth of a baby, Raphael, which came as quite a surprise to my son😄
May 11, 2026
Beautiful flowers delivered same day
Last minute panic to get flowers delivered for a special occasion - Interflora had good choice online at competitive prices and with good delivery options. Beautiful flowers delivered in the guaranteed delivery time. Excellent service!
May 6, 2026
Unprompted review
Great flowers and faultless service.
Great flowers and faultless service.
May 5, 2026
Unprompted review
Stunning bouquet 💐 Easy to order and…
Stunning bouquet 💐 Easy to order and delivered on time. 10/10!!
May 8, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the quality of flowers don’t reflect…
the quality of flowers don’t reflect the price I paid for them. It was nothing special about these flowers. It was a special occasion (Mother’s Day) and I was expecting something nice after I paid so much. On top of that, I have never seen a note written on a receipt. The receipt was dirty and the writing was difficult to understand. Not very professional from your side. As my first time sending flowers with you I would never consider on using your service again and I would never recommend Interflora to anyone. Very dissatisfied and disappointed on how I have been treated. I wouldn’t like anyone I know to be as dissatisfied as I am.
May 9, 2026
Unprompted review
Reply from Interflora UK
Hello Maria. I am sorry to hear this. I can confirm that I have sent you and email with a resolution. Thank you for taking the time to leave us your feedback. Kind regards, Sue.
We live in Scotland,but had flowers…
We live in Scotland,but had flowers delivered to my mother in law in Liverpool
She sent us a picture of them,and they were lovely
Well worth the money
Staff from shop,handled with care and was very pleasant
April 14, 2026
Unprompted review
Issues - but good resolution.
EDIT: Whilst the flowers were in poor condition, customer service has been great in resolving the issue.
Will definitely notch that one up to bad luck and try again soon.
Many thanks!
May 11, 2026
Unprompted review
Reply from Interflora UK
Hello Chris. This is disappointing to hear. I am please to see that you have been in contact and this has been resolved. kind Regards, sue.
Flowers were absolutely beautiful,every…
Flowers were absolutely beautiful,every order I have placed has been well worth the money
May 11, 2026
I had ordered delivery on 4th and I…
I had ordered delivery on 4th and I still got no delivery confirmation or no contact by anyone not sure my order been dispatched or not. All I know I have sent around 5 or more emails asking for confirmation still not received anything to say what happened or will I be reimbursed my funds. Very disappointed. And I have only placed an order for Ireland I can track it on the way to the location. Thank Ireland.
May 5, 2026
Unprompted review
Reply from Interflora UK
Hi Athula, I'm sorry to hea of your experience and understand you're disappointment. I've left you a voicmail and sent a email.
Regards Katy
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