Interhome Reviews 

After booking an apartment and getting a bill and confirmation, the next morning I received a cancellation.
Their general policy describes that the confirmation is definitive after the lessor's agree.. But the cancellation I received said that it was me instead of the lessor who had cancelled... So I wrote an email asking for an explanation. After 17 days (!) I received an email from the 'Service Center', just stating that the lessor had cancelled. No excuses for the late reply and no answer to my question. Now about 90% of the booking through engadin.ch runs through this customer-unfriendly organisation. I wish other people all the luck, but at least I was fortunate to find another/private and friendly landlord..No Interhome for me.

Worse of the worse. Booked through Expedia/VRBO and when I arrived the place was worse than a horse stable. As it was already midnight we left immediately and stayed somewhere else. Reported the issue to VRBO and as I did not get a real good answer from VRBO after 18 hours I contacted InterHome and EasyReserve. Very unclear who I had to deal with. Now InterHome should arrange a (partial) refund, but they hide behind the fact that I should've contacted them first and I did not agree to a visit to the accommodation together with them to see what is what. They never proposed something like this, while I was in the area for at least a week I would've definitely accept. They are rude and giving any service to a client is nonexistent. VRBO is also to blame, cause they should've told me to contact InterHome right from the start.

I rented an apartment in Switzerland through interhome. The owners lived in the same building and were a nightmare. They were aggressive and threatened me. They also stole some of my belongings. When I reached out to interhome they dismissed my experience and said I wasn’t in danger because “there is no crime in Switzerland”. I ended up staying somewhere else and Interhome did nothing. I wasn’t even given an opportunity to write a review or leave a rating for the apartment.

Local Villars office in Switzerland is so helpful.

Rented an apartment in Spain. Got the keys from Interhome. After an hour or so, trying to get the aircondition to work, they wrot us that it was broken and would be mended 3 days later. Temperature from 31 to 34 degrees meant we didn't sleep that well the first 3 nights, ruining half of the vacation. They offered to reimburs 70 euro of a 1575 euro vacation, for ruining half of our vacation. We will never use Interhome again.

Our booking was cancelled less than 18 hours before we were due to arrive. No explanation and no alternative offered. We were left stranded with nowhere to stay. Tried to call the company but no reply. So we had to book other accommodation at vast expense and wait for a refund. Shocking!

I made my booking through AIRBNB but Sonja intercom was the provider and their property was fantastic, they have been in great communication throughout to support.

Extremely user friendly, provided all the information and pictures one needs to make a booking, and the best part of it all, honest marketing, thank you, during these difficult times.

Everything runs smoothly from start to finish

Interhome cancelled my reservation 2 months after I made it! They did not offer an acceptable alternative, nor did they accept the one I offered (they didn't even react to it!) or were willing to pay anything towards a reservation with another provider.

After not booking with them for some years, as I had smaller troubles with them before, I decided to book this skiing holiday with my family for next winter. I was very fast in booking, as the apartments in ski areas sell out pretty fast. Now, 2 months later, I am without an alternative and have to take legal action. In addition, the reason for the cancellation vary (system error, double booking, owner wants it), which makes interhome even more untrustworthy.
It didn't help that communication with interhome was never with the same person twice.

Now all good appartements are already sold out and I can't find anything decent for a similar price. Crying! All I can do is seek legal action. Such a hassle.

Will never ever book with interhome again.

Booked an apartment and then needed to cancel it within the free cancellation period. Did so online but there was an error with their website and the cancellation did not go through. Contacted them when the refund failed to appear only to be told that they had no record of the cancellation and that half the amount was now payable! They failed to deal with my enquiries or complaint on time and took even more money despite repeated attempts to get them to cancel the booking because of their website still not allowing me to cancel. Eventually refunded a proportion of the additional charge but still charged us half of the rental amount, which is outrageous with a website that does allow people to cancel their booking! Awful service and a bunch of crooks!!!

Very helpfull for us. Thanks a lot

The comunication with Interhome was very pleasant, straightforward and without any delays even in the period of seasons holidays.

Beware - Interhome advertise properties and that aren't available. You think you have something booked, then they tell you that it's cancelled, meanwhile all the other properties you could have book are rented out. Customer service is very slow, their website and booking system doesn't work and is very frustrating....

Prompt reaction plus the phone call to get more detailes about our requirement

It was simple and afforded us an opportunity which was not available if booking directly with the hotel. Simple, no frills results!

Excellent management. I recommend dealing with Interhome.

so far so good, we just booked a 2 bedroom for March 2026. I ask Mr Gomez to give me something close to everything, like lift adn town
I let you know once we get there