I am sharing my personal experience…
I am sharing my personal experience with Buffalo International Logistics in relation to a Temu return.
On 6 April, I returned a parcel to Temu. The parcel was collected by Buffalo International Logistics, and my helper was present when it was handed over.
Temu later denied my refund based on what they described as “verification” from Buffalo. During the course of the dispute, I received different explanations, including that certain items were not found in the parcel, that items not belonging to Temu were found in the parcel, and that a personal item was found inside.
I have retained extensive documentation, including 175 screenshots of communication with the Temu chatbot and live agents, as well as a further 67 screenshots of correspondence with Temu’s specialised support team.
I am prepared to testify under oath to the accuracy of the facts relating to my experience. My financial loss amounted to R3,684.00. I also noted that most of the allegedly “missing” items were higher-value shoes and clothing.
After researching customer reviews of Buffalo International Logistics, I was concerned to find that many other customers have reported experiences they believe involved missing parcels, missing contents, delivery issues, or other problems.
If Buffalo International Logistics wishes to contact me regarding this matter, I am willing to visit their Kempton Park offices with my documentary evidence, including my correspondence with both Temu and Buffalo staff members.