While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Una Tech Company italiana che offre servizi consulenziali, prodotti ad elevato contenuto tecnologico e soluzioni avanzate in cloud.
Via Torino, 48, 20123, Milano, Italy
4.1
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paolo was of great assistance and very knowledgeable. Thank you.
Reply from Intesi Group S.p.A.
Thank you so much, Paul, for your kind words! We’re delighted to hear that our team was able to help you and that you found their expertise valuable. We truly appreciate you taking the time to leave a review, and we look forward to assisting you again in the future.
Paolo and his team at Intesi Group were prompt, kind, and very helpful. Paolo took the time to listen to my concerns, and quickly worked with his team to find a solution. His attention to detail and willingness to go beyond a cookie cutter response made all the difference in finding a quick solution. Thank you again, to Paolo and his team!
Reply from Intesi Group S.p.A.
Thank you for your kind words! We’re delighted to hear that Paolo and the team were able to support you promptly and find a solution tailored to your needs. Providing attentive, personalized assistance is something we truly value. Have a nice day!
Used this service for EPREL registration. I've spent countless hours trying to figure out how to get verified. Most organizations charge about € 500 for it. I was able to get verified through this organization for much less. Also their customer service is very fast and useful.
Reply from Intesi Group S.p.A.
Thank you Max!
We’re delighted to hear that we could help you to complete your EPREL verification quickly and at a more affordable cost. We understand how challenging and time-consuming the process can be, so it’s great to know that our service made it easier for you. We also appreciate your feedback about our customer support team—we always strive to provide fast and helpful assistance. Thank you for choosing us, and we look forward to supporting you again in the future!
We purchased an eSeal from Intesi Group and had an excellent experience. We initially had some difficulties setting everything up, but Paolo responded extremely quickly every time and guided us until everything was successfully completed. Thank you very much for your kindness, quick replies, and overall excellent customer service.
Reply from Intesi Group S.p.A.
Dear PTH,
Thank you so much for taking the time to share your experience! We're thrilled to hear that your eSeal setup went smoothly in the end.
Providing prompt, attentive support is something we truly care about, and it's wonderful to know it made a difference. Don't hesitate to reach out if you ever need anything in the future!
Very quick response even after work hours and a great help. I recommend them!
Reply from Intesi Group S.p.A.
Dear Inkoop, thank you so much for your kind words! We’re really glad to hear that our team was able to support you quickly and effectively, even outside working hours. Your recommendation means a lot to us!
Horrible. It said online you could get your SPID immediately, I am a foreigner already dealing with difficulties getting SPID, you can get this usually for free but I needed this urgently and paid and now I have to wait until 3 pm the next day to verify and do my SPID with an agent. Do not waste your money, do it at a Poste or TIM store instead
Shocking experience being double charged and then not being able to access my account. I wrote four separate emails to Customer Support before I even received a response, and then they just told me to set up another account and closed the issue as resolved.
It is disappointing because I had used this company before and it had been a good experience. I don't know if it is AI bots or just really bad staff that don't have any interest in providing a good service to customers, either way it was just a terrible experience that has left me out of pocket and with no service provision.
Reply from Intesi Group S.p.A.
Dear Chris,
we’re very sorry to hear about your experience and understand how frustrating this situation must be, especially after having had a positive experience with us in the past.
To ensure we can properly investigate the double charge and the issue with accessing your account, we kindly ask you to contact us at firmadigitale@intesigroup.com, including your first and last name along with a clear description of the problem. This will allow us to locate your case and provide you with the appropriate assistance as quickly as possible.
We truly appreciate your patience and the opportunity to make this right.
The help was real quick ,I really appreciate this. All Italian companies should be so kind and helpful to their client.
If I could, I would give the technical support 10+. Continue this way. Your help to foreigners is very appreciated.
Reply from Intesi Group S.p.A.
Dear Makena, thank you very much for your kind words! We’re really happy to hear that our technical support was quick and helpful. We’ll continue doing our best to provide friendly and effective assistance to all our customers, including those from abroad. 😊
I was scrambling to get a digital identity certificate to sign an important document by the end of the day, and Intesi Group was the second provider I tried. After my purchase, it turned out that the earliest appointment to verify my identity in a video call would be the day after – too late for my purpose.
In a last-ditch effort (and with small hopes of even hearing back from them in time) I sent them a tech support ticket, asking if they might be able to move my appointment forward. But within the hour, I had an email from one of their verification officers, offering me to personally take my call out of the queue and prioritise it.
Even though it didn't work out in the end (my fault, I got busy with something else), I'm still super impressed with their customer service: quick, effective communication and, above all, a willingness to help! It's been the best customer service experience this year for me. I'm really impressed! Thank you!
Reply from Intesi Group S.p.A.
Thank you Seb so much for your wonderful review! We truly appreciate you taking the time to share your experience. We’re delighted to hear that our team was able to respond quickly and offer you dedicated support, even if the timing didn’t work out in the end. Providing helpful, proactive, and human customer service is something we care deeply about, and it’s great to know that it made such a positive impression on you. We hope to assist you again in the future—this time with even better timing!
Very good and fast efficient service.
Reply from Intesi Group S.p.A.
Thank you very much Wendy for your review and for the time you spent with us.
Acquisto firma digitale molto semplice e personale molto cortese e sempre disponibile.
Reply from Intesi Group S.p.A.
Ottimo Ylla! Grazie per avere apprezzato il nostro lavoro e i nostri prodotti. Buona firma!
Gentilezza e disponibilità in tempo reale
Reply from Intesi Group S.p.A.
Ciao Marina, facciamo il possibile per darvi il massimo supporto e rendervi operativi nel più breve tempo possibile. Grazie per la recensione!
Ho avuto bisogno di contattare Intesi Group per avere in tempi molto rapidi una certificazione di firma digitale e una certificazione SPID per accedere informazioni specifiche da uffici Italiani (vivo all´estero). In meno di due giorni ho ricevuto tutto grazie al servizio molto efficiente e tempestivo del team di Intesi. Consiglio vivamente di utilizzare il servizio di Intesi per simili necesita´.
I needed to contact Intesi Group to get very urgently an electronical signature and SPID certificate to be able to access specific information from Italian administration offices (I live out of Italy). In less than 2 days I have received all what I needed thanks to a very efficient and timely service by the Intesi team. I warmly suggest to use the service by Intesi Group for similar needs.
Greetings. Davide
Reply from Intesi Group S.p.A.
We can only say thank you Davide for you nice review! Enjoy our digital signature and SPID :)
Reply from Intesi Group S.p.A.
Bojan grazie! Siamo a tua disposizione per qualsiasi problema. Buon lavoro e buona firma!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
