Unfortunately I had gotten myself into debt and Intrum sent me a letter saying I could pay the remainder of my debt back at a reduced rate. They said I could pay it off in one or I could pay the de... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really helpful, the agent I was speaking to "Danny" was superb, understanding,helpful and not pushy at all. He explained everything very well and was extremely helpful, a great ambassador for this c... See more
Company replied
It was a change to be able to have a chat and a laugh, The plan I was signing up to was fully explained by the guy who's name I have forgotten of which I apologise. Yes this discussion was very plea... See more
Company replied
Adele, who I spoke with. was extremely helpful when looking into the issue I had phoned about. Several times I was put on hold whilst she looked into different aspects of my call. The issues I had rai... See more
Company details
Written by the company
Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us. We want to work with you...
Contact info
The Omnibus Building, Lesbourne Road , RH2 7JP, Reigate, United Kingdom
- 01737 237370
- www.intrum.co.uk
- www.intrum.co.uk
4.2
Great
323 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 2 weeks
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My wife received a letter demanding…
My wife received a letter demanding money, She died in February and as such she cannot pay, is grave robbing part of your portfolio?
November 13, 2026
Unprompted review
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Great customer service
November 12, 2026
Unprompted review
Was paying off debt in 3 instalments
Was paying off debt in 3 instalments. Each time was given early notice of amount due and on the day I was asked if affordable and promptly deducted. Each agent polite and helpful
November 11, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback William. We’re pleased to hear that you found our team helpful, patient and supportive throughout your experience. Customer experience is at the heart of what we do, so it’s great to know the service we provided left such a positive impression.
Friendly and very professional
Friendly and very professional. Expert assistance. Understood my financial situation and tailored the right solution to meet my own personal finances. The advisor was UK based so the overall experience was excellent. Terrific empathy and kindness. No complaints
November 7, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback. We’re pleased to hear that you received friendly, professional, empathetic support and that our colleague took the time to understand your circumstances to help identify a solution that met your needs. Customer experience is at the heart of what we do, so it’s great to know the service provided helped deliver a positive outcome.
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Five star treatment
Try helpful and patient with me very impressed
November 2, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback Moira. We’re pleased to hear that you found our team helpful, patient and supportive throughout your experience. Customer experience is at the heart of what we do, so it’s great to know the service we provided left such a positive impression.
I haven't 1 bad word to say about …
I haven't 1 bad word to say about Intrum UK. From the date I started til today when I made my last payment , all the staff I have spoken to have been very supportive, kind and so helpful. For which I am very thankful.
November 5, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback Pauline. We’re pleased to hear that you found our team supportive, kind and helpful throughout your interactions with us. Customer experience is at the heart of what we do, so it’s great to know the service provided met your needs and helped deliver a positive outcome.
Reply from Intrum UK
Thank you for taking the time to share your feedback David. We’re pleased to hear that you received excellent customer service. Customer experience is at the heart of what we do, so it’s great to know the support provided met your needs and helped deliver a positive outcome.
Understood my situation
Understood my situation and solved my debt problems. Thanks
November 5, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback Paul. We’re pleased to hear that our team took the time to understand your situation and support you in resolving your concerns. Customer experience is at the heart of what we do, so it’s great to know the service provided helped deliver a positive outcome.
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I found the person i spoke too very…
I found the person i spoke too very helpful and understanding with my situation. He helped me solve everything in a way i understood.
November 3, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback Gillian. We’re pleased to hear that you had a positive experience with our team. Customer experience is at the heart of what we do, so it’s great to know our approach made a positive difference and helped deliver a positive outcome.
I found out everything I wanted to know
I found out everything I wanted to know
October 23, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback Mr Bell. We’re pleased to hear that you had a positive experience with our team. Customer experience is at the heart of what we do, so it’s great to know our approach made a positive difference and helped deliver a positive outcome.
Claire was very friendly and handled my…
Claire was very friendly and handled my Query promptly and professionally.
October 23, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback Kevin. We’re pleased to hear that you had a positive experience with our team. Customer experience is at the heart of what we do, so it’s great to know our approach made a positive difference and helped deliver a positive outcome.
The platform is very user friendly and…
The platform is very user friendly and easy to manipulate.
Also the operatives are very helpful and "human".
October 22, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback Paul. We’re pleased to hear that you found our platform easy to use and that our team provided helpful and supportive service. Customer experience is at the heart of what we do, so it’s great to know that both our online services and our people helped deliver a positive outcome.
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Reply from Intrum UK
Thank you for taking the time to share your feedback Ann. We’re pleased to hear that you found the service helpful and informative. Customer experience is at the heart of what we do, so it’s great to know the support provided met your needs and helped deliver a positive outcome.
Reply from Intrum UK
Thank you for taking the time to share your feedback Dan. We’re pleased to hear that you found our staff friendly and helpful. Customer experience is at the heart of what we do, so it’s great to know the support provided met your needs and helped deliver a positive outcome.
Excellent support during difficult times
Excellent support during difficult times
October 19, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback Julie. We’re pleased to hear that the support provided was helpful during a difficult time. Customer experience is at the heart of what we do, so it’s great to know our team was able to support you and help deliver a positive outcome.
Great customer service/supportive
Great customer service/supportive
Call handler was polite and understanding. She was patient and not pushy.
October 16, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our customer service supportive and that our colleague was polite, patient and understanding throughout your interaction. Customer experience is at the heart of what we do, so it’s great to know the support provided met your needs and helped deliver a positive outcome.
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Why does thier settlement offers change…
Why does thier settlement offers change every 30 days? Sometimes its £2050 other months its £1700??
Goes up and down by a few hungred quid - a few years ago it was only £1000 now back to over £2000????
October 12, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to provide the information Trudi, which has enabled us to locate your account. We want all our customers to receive the highest standard of service. We have asked a member of our team to contact you to explain the settlement options currently available on your account and answer any questions regarding the changes you have noticed. We hope this discussion will provide clarity on how settlement amounts are calculated and help you understand the options available to you.
Absolutely shocking company
Absolutely shocking company, emailing my 17 year old daughter about a debt they shouldn’t even be contacting me about because it’s in a debt management plan.
October 13, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
Absolutely brilliant
Absolutely brilliant. Asked if I was able to pay balance off, didnt want Me to get into difficulty by paying. First rate Customer Sevice.
October 9, 2026
Unprompted review
Reply from Intrum UK
Thank you for taking the time to share your feedback Michael. We’re pleased to hear that you found our team helpful. Customer experience is at the heart of what we do, so it’s great to know the support provided met your needs.
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