Invisalign UKReviews 

135
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as frustrating, unhelpful, and difficult to access, with some feeling their concerns were ignored or that they were given irrelevant information. People also found the product to be a waste of money, citing issues with retainers snapping, aligners not fitting correctly, or the treatment not fully achieving the desired results, leading to feelings of being misled and let down. Reviewers frequently mentioned that the price was too high, especially considering the perceived lack of quality and support after purchase. Conversely, a small portion of people felt satisfied with the product and results, highlighting the effectiveness of the aligners in straightening teeth and appreciating the discreet nature of the treatment compared to traditional braces. They often praised the before-and-after predictions and the final outcome, finding the process manageable and comfortable despite initial tightness.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many expressing high satisfaction with the... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing satisfaction with the... See more

Service

Clients share ambiguous opinions on service, with some expressing significant dissatisfaction. Many reviewers... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as non-existent or like... See more

Price

Consumers express significant dissatisfaction with the price, often describing the treatment as expensive and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Retainer snapped after a few months of normal use. Invisalign refusing to replace.

Company replied

Rated 1 out of 5 stars

Aftercare 5 years plus. When treatment is finished and you have a bonded retainer on your teeth and you move away from the dentist that did the treatment you will find it difficult to find a dentist... See more

Company replied

Rated 1 out of 5 stars

Login / registration not working. Got in once eventually, and then it didn't recognise my password the next time. Renewing password also didn't work - so no access to my plan. Really frustrating custo... See more

Company replied

Rated 1 out of 5 stars

If I could give the 0 stars I would. Went through the whole course, finally got my retainers, they didn't fit. They messed me about so much, I gave up. A huge waste of money. Don't bother. It wasn't t... See more

Company replied


Company details

  1. Dental Clinic
  2. Cosmetic Dentist
  3. Dentist

About Invisalign UK

Written by the company

Invisalign® clear aligner treatment.

Teeth straightening with the most advanced clear aligner system in the world1.

Invisalign clear aligners have been transforming smiles and changing lives for over 25 years. Our advanced teeth straightening technology, combined with the expertise and skills of our trusted network of qualified Invisalign doctors, has helped over 20 million people love their smiles2.

Could yours be next?

Why choose Invisalign clear aligners?

- The #1 doctor-recommended clear aligner brand5.

- 25 years of teeth straightening experience and expertise.

- 20+ million smiles transformed worldwide2.

- A new smile you love, faster than braces3.

- Removable for easier cleaning and better oral health than fixed braces4.

- Our patented SmartTrack™ material moves your teeth more comfortably and predictably6.

- Treatment overseen at every step by a qualified Invisalign doctor you have chosen yourself and trust.

- A 5* treatment experience including digital tools that can visualise your potential new smile before you start, help you customise your treatment to suit your needs and monitor your progress remotely between doctor visits.

1. Based on a survey of n=2,752 Invisalign doctors who were asked, how much do you agree or disagree with the following statement: “Invisalign is the world’s most advanced digital orthodontic treatment system.” Doctors were surveyed in the USA, Canada, UK, Brazil, Germany, France, Spain, Italy, China, Japan, and ANZ. Data on file at Align Technology, as of July 10, 2020

2. 20M is the number of patients treated by the Invisalign system. Data on file at Align Technology, as of March 31, 2025.

3. Gu, J et al. Evaluation of Invisalign treatment effectiveness and efficiency compared with conventional fixed appliances using the Peer Assessment Rating index. Am J Orthod Dentofacial Orthop February 2017;151:259-66. Buschang, P et al. Comparative time efficiency of aligner therapy and conventional edgewise braces. Angle Orthodontist, Vol 84, No 3, 2014

4. Based on lower Plaque Index (PI), Probing Depth (PD), and Bleeding on Probing (BOP) of the upper right first molar and upper left central incisors at initial, 1 month and 3 months on 77 patients (age 16-30, 32 Invisalign treatment, 35 fixed appliances, 10 control) in Class I mild crowding cases. Levrini L, et al. Periodontal health status in patients treated with the Invisalign® system and fixed orthodontic appliances: A 3 months clinical and microbiological evaluation. Eur J Dent 2015;9:404-10. Abbate GM, et al. Periodontal health in teenagers treated with removable aligners and fixed orthodontic appliances. J Orofac Orthop 2015;76:240-50.

5. Based on a global survey of 1,786 doctors (dentists and orthodontists who use clear aligners) by IQVIA in NA, EMEA, LATAM, and APAC. Data on File at Align Technology, as of June 30, 2022.

6. Compared to Invisalign aligners previously made from single-layer (EX30) material.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

135 reviews

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2.7

All reviews

(135)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

I finally decided to invest!!

I finally decided to invest in Invisalign after putting it off for years, and I’m so glad I did. I chose Invisalign specifically because it’s the most trusted and widely used brand at dental practices, and after seeing so many great results from other users, I knew it was the right choice.

My treatment took about 6 months, and honestly the whole process was smoother than I expected. The discomfort with new trays wasn’t nearly as bad as I’d been warned, and I loved being able to see a preview of my results at the start - it ended up being really accurate. Watching my smile change gradually made the whole thing feel so worthwhile.

Now that I’m done, I couldn’t be happier with the results. My smile has genuinely boosted my confidence, and I get compliments on it all the time. I’ve already recommended Invisalign to several friends and family - one of them, my best friend, is partway through her own treatment now. I have zero regrets and would choose Invisalign again in a heartbeat.

July 3, 2026
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Rated 1 out of 5 stars

Broken app and ZERO customer service

My dentist is great but the Invisalign app is a total letdown. Glitchy and constant faults - MyCare could advise an additional 3days wear and then adds 10 to the aligner schedule and it can't be changed.

Customer support is non existent. Support tickets are generally ignored. The latest had a response nearly THREE MONTHS later - not solving the problem, but asking if I still had an issue!

Even my dentist (a diamond apex provider) says for them, dealing with Invisalign is like talking to a brick wall. Yes the system works, but there's ZERO support once they've had your money.

May 31, 2026
Unprompted review
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Reply from Invisalign UK

Hello, thank you for bringing this to our attention. We have shared this with our team as a priority and they are currently looking into the matter, we apologise for any issues this may have caused. We have also reached out to request further information to help us support your enquiry.

Rated 1 out of 5 stars

Vivera retainer replacement cost is ridiculous

I ran out of retainers from my original Invisalign treatment and the dentist insisted on making a new mold of my teeth and ordering new sets. I paid 600 euro for new 2 sets (4) retainers and they don't fit like the originals. Why can I not just reorder my original ones? They are the proper ones.

May 12, 2026
Unprompted review
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Reply from Invisalign UK

Hello we are so sorry to hear about this - is this something you have spoken to your provider about?

Rated 1 out of 5 stars

the biggest scammers i have seen in the…

the biggest scammers i have seen in the world, did not get what i wanted. you guys should be specific with what you guys can fix. spent around couple 1000s of pounds but still did not get what i wanted shame on you guys, and then when a customer is not satisfied you guys dont refund but tell the clinic to give the refund thats the worst that can happen . IT WAS WITH INVISIBLEBRACES4U. ofcourse the money goes away from them if i ask for refund which ofcourse i got some free treatment offers from their behalf that i accepted for not getting what i wanted as a result but invisilign you need to refund me my money ASAP

May 12, 2026
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Reply from Invisalign UK

We are so sorry to hear this - please let us know what Invisalign trained dentist you have been in treatment with and we will look into this as a priority!

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Rated 5 out of 5 stars

Can't recommend Invisalign enough

Can't recommend Invisalign enough - my only regret is not doing it sooner. The whole process was super smooth and easy and I'm over the moon with the results. The Invisalign treatment completely straightened my teeth and I couldn't be happier with them now

May 5, 2026
Unprompted review
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Reply from Invisalign UK

So pleased you loved your Invisalign Journey 🌟

Rated 1 out of 5 stars

Aftercare 5 years plus

Aftercare 5 years plus. When treatment is finished and you have a bonded retainer on your teeth and you move away from the dentist that did the treatment you will find it difficult to find a dentist or orthodontist in your new area that will take you on to make the repair. The original orthodontist will grudgingly give an appointment in 1 months time but won't the teeth have moved by then ? Plus its a 3 hour train journey. Its something to think about. The treatment is expensive and at this rate will have been a waste of money if a dentist will not take stick the back on wire back on in the local area pretty soon.
2 Days later I have managed to get some good advise after persisting with the original dentist. That advice is to wear the retainer all night as usual and during the day as much as possible, to stick the wire up on the back of the front teeth so its out the way with dental wax. Then have an appointment with original dentist mid June to stick the wire back on. (this will take approx 10mins). Cost £50. I spoke to a number of dentists receptionists in my local area and only one was willing to take on a patient that they had not done the original treatment on and quoted £250-£350 as a full assessment as a new patient would be needed to take place before any treatment. To go someway to solving this problem it should be recognised that a bonded retainer will need ongoing attention in this case twice in 10 years after fitting. That dentists have a responsibility for the care and maintenance of the retainer, it is after all a medical device. That you may not continue to live near to the original dentist and so could incur ongoing costs. That dentist receptionists and Dentists need a protocol/process to deal with this type of enquiry so you can be given sensible advice and redirected promptly.

May 6, 2026
Unprompted review
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Reply from Invisalign UK

We are so sorry to hear this - please let us know what Invisalign trained dentist you have been in treatment with and we will look into this as a priority!

Rated 1 out of 5 stars

If I could give the 0 stars I would

If I could give the 0 stars I would. Went through the whole course, finally got my retainers, they didn't fit. They messed me about so much, I gave up. A huge waste of money. Don't bother. It wasn't the fault of the Dentist. They contacted you to let you know that my retainers didn't fit. You said that it was out of the time limit to log an issue. It wasn't. . I am very disappointed, as I actually work in a Dental Practice, and I find it difficult to promote a company with such bad customer service.

May 6, 2026
Unprompted review
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Reply from Invisalign UK

We are so sorry to hear this - please let us know what Invisalign trained dentist you have been in treatment with and we will look into this as a priority!

Rated 1 out of 5 stars

Terrible experience with Invisalign

Terrible experience with Invisalign. First the trays didn’t fit and all had to be remade, then at the end of treatment I had to attempt 4 times to get retainers that fit my teeth and each one has failed so I’m left with nothing and my teeth will anyway move again. Appalling waste of money and lack of quality. If you are serious about straightening your teeth, stick with the fixed braces

April 28, 2026
Unprompted review
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Reply from Invisalign UK

We are so sorry to hear this - please let us know what Invisalign trained dentist you have been in treatment with and we will look into this as a priority!

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Rated 5 out of 5 stars

I had a great experience!!!

My dentist was fantastic, the process was so seamless and I loved that I could submit updates via the app! I am genuinely SO happy with my results and I would 100% recommend if your smile is something you're self conscious about.

August 12, 2025
Unprompted review
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Reply from Invisalign UK

SOOOO pleased to hear this 🌟

Rated 1 out of 5 stars

Poor customer service & login not working on website

Login / registration not working. Got in once eventually, and then it didn't recognise my password the next time. Renewing password also didn't work - so no access to my plan. Really frustrating customer service. Had to wait for call back (work hours) but the call handler ignored everything I said and told me irrelevant info as if reading from a script. Frustrating conversation where he was unable to listen to my issue. e.g. told me help buttons on the app, when i was using the website login. Unable to help, told me I'd have to wait for someone else with technical knowledge. 'Need help' options on the website don't give options to add screenshots. Plan has a nice 3d before and after prediction, but no timescales when starting, what would need to be done to start. No customer service number - poor contact us form. Frustrating trying to get help.

April 27, 2026
Unprompted review
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Reply from Invisalign UK

We are so sorry to hear this - we aim to make sure that your issues gets resolved. Please do let us know your email and we can look into this further for you!

Rated 5 out of 5 stars

Invisalign: genuine game changer

Invisalign: genuine game changer

Not going to lie, my teeth used to stress me out.

I'm on camera every single day. Filming, streaming etc. I really didn't like the idea of traditional braces - really there was no chance I was doing metal in my mouth for a year plus. Invisalign was a game changer. You literally cannot see them. My audience had no idea I was even doing treatment - I only told people after. In, out for food, back in. That was basically it.

The experience with the doctor was really cool too, nothing painful or uncomfortable. New aligners might pinch for a day but then I'd get used to them. The bit that actually blew me away was the preview they show you at the start - a little video of what your smile's going to look like at the end based on scans of your initial teeth. I remember thinking there is no way it ends up like that! It actually ended up better! If you're thinking about it, just do it. Honestly, one of the best things I've done.

April 22, 2026
Unprompted review
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Reply from Invisalign UK

Love hearing how smoothly everything fitted around your life 🙌

Rated 5 out of 5 stars

Hugely impressed with Invisalign.

Hugely impressed with Invisalign.

My son is a content creator and he lives on camera. Between filming, streaming, and posting, and of course real life, he'd become really conscious of his smile. When we started looking at options, traditional braces were a non-starter for him - the idea of a mouthful of metal for the next year was a no-go. Invisalign was the obvious alternative.

The clear aligners were genuinely invisible on camera. I've watched lots of his content from the last year and a half and I could hardly tell you which clips were filmed with them in and which weren't.

The practical side surprised me too. He got into a rhythm with it fast - swapping the aligners in and out for eating etc. There was some tightness with each new set, as you'd expect, but nothing that stopped him eating or talking or doing his thing.

And all our interactions with our doctor were quick and easy. Even the app, which enables communication with the doctor if required, was super easy to use. We were particularly impressed by the before and after predictions of what his smile was going to look like - and I have to say, the finished result is even better than predicted.

Now his teeth look genuinely fantastic.

If you've got a teenager weighing up braces versus aligners, especially one whose life is lived on a screen or a job that requires confidence, I can't recommend Invisalign highly enough.

April 22, 2026
Unprompted review
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Reply from Invisalign UK

Amazing to read! So glad your son enjoyed his journey 🌟

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Rated 5 out of 5 stars

Perfect. My experience with Invisalign was…

My experience with Invisalign was absolutely faultless. My doctor explained everything so clearly to me and also made sure I was able to complete my treatment away from home (something I didn’t think was possible). He was always available via virtual care communications to talk me through any questions I had and always sent me away with enough aligners to last me for the whole duration!

It was brilliant and I’m SO happy with the results!!

April 15, 2026
Unprompted review
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Reply from Invisalign UK

We LOVE to hear this! So pleased 💙

Rated 5 out of 5 stars

Invisalign has changed my life..

Invisalign has changed my smile... and my life!

Both my sisters had braces as kids and as much as I envied their straight smiles, I did not envy the pain I saw them experience whilst they were wearing their braces. That was something that dissuaded me from trying to get straighter teeth for a long time. When I finally decided to look into alternatives to braces, I was nervous but in hindsight, I needn't have been. For me, the Invisalign aligners were perfect: discreet (I am a musician and didn't want to disrupt my recording or content filming with something really visible), next to painless (sure the aligners can feel tight when first worn but they never irritated my gums or tongue or anything like that), and easy to manage (I swapped my sets of aligners each week and got into a routine of cleaning them so after a month or so it was like clockwork.) I am over the moon with my results, my teeth seem unrecognisable to me from when I started my journey. I would highly recommend Invisalign aligners to anyone who wanted a better smile!

March 19, 2026
Unprompted review
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Reply from Invisalign UK

So glad you enjoyed your smile journey! 🌟

Rated 1 out of 5 stars

Keep sending e mails

Keep sending e mails, won't take no for an answer. Most annoying company. Will take them to court for harassment if they don't stop

March 5, 2026
Unprompted review
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Reply from Invisalign UK

We’re sorry to hear about your experience. If you’re receiving emails you no longer wish to get, please use the unsubscribe option included in the emails or contact the Invisalign support team so this can be addressed.

Rated 1 out of 5 stars

3 years but the results are not clear

Next month will be my third year of using Invisalign. My teeth are a little neater but a little strange, there is one upper tooth that still hasn't come down and there is one lower tooth that is crooked. Even though I have undergone scans and repairs, in a year these two teeth have not shown any progress. And remain in the same position. Even though they look neat from the side, my teeth look like an overbite. I don't like my doctor who is too rough when opening my mouth. and doesn't see in detail that there is a mistake. Even though I complained, they just said it was okay or not a problem. I asked when it would be finished, and the nurse said anytime 😢. Even though my teeth are strange 😭. Next April I will be given another scan to fix it. Will this really be good? 3 years is a very long time. You even have to be patient when eating/drinking colored food. Even when it hurts, it is very torturous

February 27, 2026
Unprompted review
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Reply from Invisalign UK

Thank you for sharing your experience with us. We’re sorry to hear how challenging your treatment journey has been and understand how frustrating this must feel. We’d encourage you to speak directly with your Invisalign provider about your concerns, as they’re best placed to review your treatment and next steps. However please let us know your info and we can look into this aswell!

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Rated 1 out of 5 stars

Retainer snapped after a few months of…

Retainer snapped after a few months of normal use. Invisalign refusing to replace.

February 18, 2026
Unprompted review
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Reply from Invisalign UK

So sorry to hear this - please send us your information and we can look into this for you!

Rated 5 out of 5 stars

I really loooove the end results

I really loooove the end results! It's been rather comfortable to wear, not as bad as a thought. My journey was pretty long (I was kinda shocked in the beginning because it would take 1,5 years) But the time went by very quickly and it was really okay to wear for so long! My doctor knew exactly what he was doing, which made it even better. Would def recommend if you are looking for clear aligners etc.

December 18, 2025
Unprompted review
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Reply from Invisalign UK

a journey that really is worth the wait - congratulations on your smile journey!

Rated 5 out of 5 stars

Very happy with the results from my…

Very happy with the results from my Invisalign treatment. I would highly recommend to anyone who is thinking about straightening their teeth.

January 13, 2026
Unprompted review
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Reply from Invisalign UK

Amazing to hear how much you loved your smile transformation!

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