Retainer snapped after a few months of normal use. Invisalign refusing to replace.
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I finally decided to invest in Invisalign after putting it off for years, and I’m so glad I did. I chose Invisalign specifically because it’s the most trusted and widely used brand at dental practices, and after seeing so many great results from other users, I knew it was the right choice.
My treatment took about 6 months, and honestly the whole process was smoother than I expected. The discomfort with new trays wasn’t nearly as bad as I’d been warned, and I loved being able to see a preview of my results at the start - it ended up being really accurate. Watching my smile change gradually made the whole thing feel so worthwhile.
Now that I’m done, I couldn’t be happier with the results. My smile has genuinely boosted my confidence, and I get compliments on it all the time. I’ve already recommended Invisalign to several friends and family - one of them, my best friend, is partway through her own treatment now. I have zero regrets and would choose Invisalign again in a heartbeat.
Loved my invisalign experience from start to finish
My dentist is great but the Invisalign app is a total letdown. Glitchy and constant faults - MyCare could advise an additional 3days wear and then adds 10 to the aligner schedule and it can't be changed.
Customer support is non existent. Support tickets are generally ignored. The latest had a response nearly THREE MONTHS later - not solving the problem, but asking if I still had an issue!
Even my dentist (a diamond apex provider) says for them, dealing with Invisalign is like talking to a brick wall. Yes the system works, but there's ZERO support once they've had your money.

Reply from Invisalign UK
I ran out of retainers from my original Invisalign treatment and the dentist insisted on making a new mold of my teeth and ordering new sets. I paid 600 euro for new 2 sets (4) retainers and they don't fit like the originals. Why can I not just reorder my original ones? They are the proper ones.

Reply from Invisalign UK
the biggest scammers i have seen in the world, did not get what i wanted. you guys should be specific with what you guys can fix. spent around couple 1000s of pounds but still did not get what i wanted shame on you guys, and then when a customer is not satisfied you guys dont refund but tell the clinic to give the refund thats the worst that can happen . IT WAS WITH INVISIBLEBRACES4U. ofcourse the money goes away from them if i ask for refund which ofcourse i got some free treatment offers from their behalf that i accepted for not getting what i wanted as a result but invisilign you need to refund me my money ASAP

Reply from Invisalign UK
Can't recommend Invisalign enough - my only regret is not doing it sooner. The whole process was super smooth and easy and I'm over the moon with the results. The Invisalign treatment completely straightened my teeth and I couldn't be happier with them now

Reply from Invisalign UK
Aftercare 5 years plus. When treatment is finished and you have a bonded retainer on your teeth and you move away from the dentist that did the treatment you will find it difficult to find a dentist or orthodontist in your new area that will take you on to make the repair. The original orthodontist will grudgingly give an appointment in 1 months time but won't the teeth have moved by then ? Plus its a 3 hour train journey. Its something to think about. The treatment is expensive and at this rate will have been a waste of money if a dentist will not take stick the back on wire back on in the local area pretty soon.
2 Days later I have managed to get some good advise after persisting with the original dentist. That advice is to wear the retainer all night as usual and during the day as much as possible, to stick the wire up on the back of the front teeth so its out the way with dental wax. Then have an appointment with original dentist mid June to stick the wire back on. (this will take approx 10mins). Cost £50. I spoke to a number of dentists receptionists in my local area and only one was willing to take on a patient that they had not done the original treatment on and quoted £250-£350 as a full assessment as a new patient would be needed to take place before any treatment. To go someway to solving this problem it should be recognised that a bonded retainer will need ongoing attention in this case twice in 10 years after fitting. That dentists have a responsibility for the care and maintenance of the retainer, it is after all a medical device. That you may not continue to live near to the original dentist and so could incur ongoing costs. That dentist receptionists and Dentists need a protocol/process to deal with this type of enquiry so you can be given sensible advice and redirected promptly.

Reply from Invisalign UK
If I could give the 0 stars I would. Went through the whole course, finally got my retainers, they didn't fit. They messed me about so much, I gave up. A huge waste of money. Don't bother. It wasn't the fault of the Dentist. They contacted you to let you know that my retainers didn't fit. You said that it was out of the time limit to log an issue. It wasn't. . I am very disappointed, as I actually work in a Dental Practice, and I find it difficult to promote a company with such bad customer service.

Reply from Invisalign UK
Terrible experience with Invisalign. First the trays didn’t fit and all had to be remade, then at the end of treatment I had to attempt 4 times to get retainers that fit my teeth and each one has failed so I’m left with nothing and my teeth will anyway move again. Appalling waste of money and lack of quality. If you are serious about straightening your teeth, stick with the fixed braces

Reply from Invisalign UK
My dentist was fantastic, the process was so seamless and I loved that I could submit updates via the app! I am genuinely SO happy with my results and I would 100% recommend if your smile is something you're self conscious about.

Reply from Invisalign UK
Login / registration not working. Got in once eventually, and then it didn't recognise my password the next time. Renewing password also didn't work - so no access to my plan. Really frustrating customer service. Had to wait for call back (work hours) but the call handler ignored everything I said and told me irrelevant info as if reading from a script. Frustrating conversation where he was unable to listen to my issue. e.g. told me help buttons on the app, when i was using the website login. Unable to help, told me I'd have to wait for someone else with technical knowledge. 'Need help' options on the website don't give options to add screenshots. Plan has a nice 3d before and after prediction, but no timescales when starting, what would need to be done to start. No customer service number - poor contact us form. Frustrating trying to get help.

Reply from Invisalign UK
Invisalign: genuine game changer
Not going to lie, my teeth used to stress me out.
I'm on camera every single day. Filming, streaming etc. I really didn't like the idea of traditional braces - really there was no chance I was doing metal in my mouth for a year plus. Invisalign was a game changer. You literally cannot see them. My audience had no idea I was even doing treatment - I only told people after. In, out for food, back in. That was basically it.
The experience with the doctor was really cool too, nothing painful or uncomfortable. New aligners might pinch for a day but then I'd get used to them. The bit that actually blew me away was the preview they show you at the start - a little video of what your smile's going to look like at the end based on scans of your initial teeth. I remember thinking there is no way it ends up like that! It actually ended up better! If you're thinking about it, just do it. Honestly, one of the best things I've done.

Reply from Invisalign UK
Hugely impressed with Invisalign.
My son is a content creator and he lives on camera. Between filming, streaming, and posting, and of course real life, he'd become really conscious of his smile. When we started looking at options, traditional braces were a non-starter for him - the idea of a mouthful of metal for the next year was a no-go. Invisalign was the obvious alternative.
The clear aligners were genuinely invisible on camera. I've watched lots of his content from the last year and a half and I could hardly tell you which clips were filmed with them in and which weren't.
The practical side surprised me too. He got into a rhythm with it fast - swapping the aligners in and out for eating etc. There was some tightness with each new set, as you'd expect, but nothing that stopped him eating or talking or doing his thing.
And all our interactions with our doctor were quick and easy. Even the app, which enables communication with the doctor if required, was super easy to use. We were particularly impressed by the before and after predictions of what his smile was going to look like - and I have to say, the finished result is even better than predicted.
Now his teeth look genuinely fantastic.
If you've got a teenager weighing up braces versus aligners, especially one whose life is lived on a screen or a job that requires confidence, I can't recommend Invisalign highly enough.

Reply from Invisalign UK
My experience with Invisalign was absolutely faultless. My doctor explained everything so clearly to me and also made sure I was able to complete my treatment away from home (something I didn’t think was possible). He was always available via virtual care communications to talk me through any questions I had and always sent me away with enough aligners to last me for the whole duration!
It was brilliant and I’m SO happy with the results!!

Reply from Invisalign UK
Invisalign has changed my smile... and my life!
Both my sisters had braces as kids and as much as I envied their straight smiles, I did not envy the pain I saw them experience whilst they were wearing their braces. That was something that dissuaded me from trying to get straighter teeth for a long time. When I finally decided to look into alternatives to braces, I was nervous but in hindsight, I needn't have been. For me, the Invisalign aligners were perfect: discreet (I am a musician and didn't want to disrupt my recording or content filming with something really visible), next to painless (sure the aligners can feel tight when first worn but they never irritated my gums or tongue or anything like that), and easy to manage (I swapped my sets of aligners each week and got into a routine of cleaning them so after a month or so it was like clockwork.) I am over the moon with my results, my teeth seem unrecognisable to me from when I started my journey. I would highly recommend Invisalign aligners to anyone who wanted a better smile!

Reply from Invisalign UK
Keep sending e mails, won't take no for an answer. Most annoying company. Will take them to court for harassment if they don't stop

Reply from Invisalign UK
Next month will be my third year of using Invisalign. My teeth are a little neater but a little strange, there is one upper tooth that still hasn't come down and there is one lower tooth that is crooked. Even though I have undergone scans and repairs, in a year these two teeth have not shown any progress. And remain in the same position. Even though they look neat from the side, my teeth look like an overbite. I don't like my doctor who is too rough when opening my mouth. and doesn't see in detail that there is a mistake. Even though I complained, they just said it was okay or not a problem. I asked when it would be finished, and the nurse said anytime 😢. Even though my teeth are strange 😭. Next April I will be given another scan to fix it. Will this really be good? 3 years is a very long time. You even have to be patient when eating/drinking colored food. Even when it hurts, it is very torturous

Reply from Invisalign UK
Retainer snapped after a few months of normal use. Invisalign refusing to replace.

Reply from Invisalign UK
I really loooove the end results! It's been rather comfortable to wear, not as bad as a thought. My journey was pretty long (I was kinda shocked in the beginning because it would take 1,5 years) But the time went by very quickly and it was really okay to wear for so long! My doctor knew exactly what he was doing, which made it even better. Would def recommend if you are looking for clear aligners etc.

Reply from Invisalign UK
Very happy with the results from my Invisalign treatment. I would highly recommend to anyone who is thinking about straightening their teeth.

Reply from Invisalign UK
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