Horrible experience with InWarmte. Be prepared to finance issues
Horrible experience with InWarmte.
It took almost 4 months after contract termination to receive the final invoice. During that time communication was extremely slow, vague and unprofessional. Most responses were generic “we are working on it” messages without any actual timelines or accountability.
Eventually InWarmte issued a credit note confirming they owed me €647.11. Even after the payment deadline passed, the refund was still not transferred and reminders were ignored. The issue is still ongoing.
The entire process feels chaotic and badly managed. Customers should be very careful and closely monitor invoices, adjust correctly their monthly payments, refunds and communication with this company.
My honest recommendation: try not to significantly overpay monthly advances unless you are ready to spend months chasing your own money back.