IOSH Reviews 

I would like to express my strong disappointment with the level of member support and the overall experience I have had with IOSH regarding my Concessionary Membership renewal.

Despite submitting multiple enquiries, supporting documents and completed application forms during September and October, I have not received a satisfactory response or resolution.

Is it really necessary for a member to wait eight (8) weeks just to receive a response to a membership-related enquiry?

My CertIOSH membership has already expired, and despite several follow-ups, I am still waiting for assistance from your team.

As a professional member of IOSH, I expected a much better level of communication, responsiveness and member support. Unfortunately, this experience has been extremely frustrating and disappointing.

The lack of timely communication and the prolonged delay in addressing a member's genuine concern reflect a poor member service experience.

I strongly urge IOSH to review its membership support and enquiry-handling processes to ensure that existing members receive timely responses and appropriate assistance.

Waiting for my IOSH membership to end is the only positive thing I have to say. Frustrating that IOSH have to be the industry body for safety and health on the basis my stress levels are not healthy after any interaction. Poor customer service handling, failure to respond within the 6 weeks/5 days, internet forms are ignored, and ironically the complaints system allows you to take the time to write a structured complaint only to try submitting it and "page unavailable." I would be interested to see what the membership cost is being invested in.

Awful
As a course provider i can honestly say that the technical problems i have experienced is nothing short of a shambles. No means of speaking to employees there, unanswered emails and an air of arrogance that continues to blame providers for IOSH failings.
Whoever commissioned the so called system upgrade should be sacked- charitable money thrown down the drain 😡
Ive tried to pay my membership for 2 years without success and my accountant picked up that i was owed £400 for an overpayment that they denied in spite of me providing evidence
Im amazed they are still operating
Having been a member for over 40 years im ashamed to be any part of such an unprofessional bunch of cowboys these days

IOSH is shambolic. No industry leaders are invovled in key positions. The top three memebrs of the London IOSH society are based in India and the UAE ! The website is plagued with problems, Blueprint never works and customer servcie is non-existant.

IOSH has become very hard to update using a complicated CPD, needing 500 word statements to close out each input. Sometimes something I add does not warrant such a statement. Changed my email via phone calls and still cant get access to my membership account. Customer service is hopeless at helping login issues, called 4 times and the issue is still happening. They sound like they are working from home, poor quality phone lines and just dont really listen to you. Still waiting for my new card. the three ethic modules are absolutely crap and just one very large word salad

5 months of emails with IOSH. I had been a graduate member for many years, i didnt renew in 2023, renewed again 2026, put me on affiliate member, no amount of qualifications, CVs i have sent have resolved the issues, they seem so incompetent compared to when i was with them previously, there is no regulatory body, which to me, they need. What has gone on with IOSH since 2023. They have now agreed my qualifications are correct, but still left me on affiliate. It has put me of going to CMOISH, which was my plan, it was such a good body to be part off. I think at this stage i am going to request a refund, their incompentence is shocking. Every email seems to be answred by Agne, with the same response, I am so frustrated, but, it seems I am not the only one. I think IOSH at present, is not fit for purpose

Very disappointed with my recent experience with IOSH.

Since August, I have been locked out of my account and the system does not recognise me as a member. Despite numerous emails and phone calls, communication has been extremely poor, with little to no response or updates provided.

I was advised that once I paid the £550 PDA fee, the account issues would be resolved. Unfortunately, this has not been the case, and I am still unable to access the services I have paid for.

To make matters worse, the PDA upload function is not working, preventing me from submitting my evidence. There has been no communication regarding the issue, any progress towards a fix, or alternative arrangements to support affected members.

As a health and safety professional, maintaining my membership and progressing my professional development is important. The ongoing lack of support, communication and resolution has caused significant stress and unnecessary concern regarding my professional status and development.

I expect much better from a professional membership body and hope IOSH takes steps to improve both its customer service and support for members experiencing technical issues.

I have been a senior safety manager/specialist for the last 8 years.
I emailed IOSH to find out what the experimental route requires. I received an email from agne that I no not qualify, I asked for a brief explanation as to why as I have the relevant experience and yrs as a senior leader. She has not responded to two of my emails which makes me think this company is not as professional as it seems. What a shame, such a dissapointment.

Absolute shambles of an organisation. I have been a member for a number of years, and I’ve always renewed membership within the set timeframes, although it seems each time I change my email address on the account to reflect my current employment, it creates a new account for me…unbeknownst to me. This creates problems when calling regarding invoices etc as they refuse to acknowledge an issue with their system, or offer support when try to find a resolution.
As previous reviews state, once the conversation hits a road block, they put you on hold indefinitely.
Absolute joke, and I’d avoid at all costs!

I have been trying to renew my membership since April 2026 as its a requirement for who I work for. The website was so rubbish it wouldnt work so I was 'advised' to pay directly via BAC. Did that but hey nothing, not even an invoice. It seems my CERT IOSH has now lapsed, and im at odds what to do next. They never respond meanigfully. Absolutly useless joke of an organisation.

I am genuinely bewildered as to how an organisation with the standing and reputation of IOSH is currently operating.

If you are a new member or looking to renew your membership, someone seems to answer the phone almost immediately. However, if you are progressing through the Chartered Membership route and need support, the experience is completely different. Over the past month, I have spent over four separate days on hold for more than an hour at a time, only for nobody to answer the phone.

The email service is no better. The automated response for Chartership enquiries advises that it may take up to three weeks to receive a reply. For a professional body that promotes high standards, waiting almost a month for a response is simply unacceptable.

The final straw came when I accidentally selected the renewals option and spoke with "Someone from the team" I explained my concerns and was told that he would personnaly try to resolve this and get a call with himself and "Someone from the team" from Chartership, to call me back the following day, as IOSH was supposedly looking to improve its service. Unfortunately, no call ever came. I infact called back, and he was not available and a message was passed to him, never heard from "Someone from the team" since. This only reinforced my impression that member concerns are not being taken seriously, or even valued.

As a result of my experience, I have decided to withdraw from the Chartered Membership route. The feedback process feels like a constant cycle of criticism with little meaningful support or guidance. Combined with the current level of customer service, I no longer feel the additional stress is worthwhile.

Given my professional background, I am now considering registration with BOHS and exploring the opportunities available through them instead.

Perhaps most concerning was learning during a telephone conversation that IOSH staff appeared unaware of their Trustpilot rating. Looking through the reviews here, I can also see very few, if any, responses from IOSH attempting to address member concerns or repair their reputation. I think that speaks for itself.

Unfortunately, my experience has left me with little confidence in IOSH's ability to support members pursuing professional progression.

Would not recommend based on my experience.

EDIT- IOSH have requested me to remove people's name from their reviews, these were only first names, and how would they know who to address poor customer service to if these wernt detailed.

I have been a loyal IOSH member for over 10 years and never missed a membership payment. Unfortunately, the way I've been treated when I needed support the most has been nothing short of disgraceful.

Over the last 18–24 months, I have been battling cancer. During this time, I contacted IOSH to request that my CPD be put on hold due to my medical circumstances and submitted an application for concessionary membership on 17 April 2026.

Since then? Silence.

I have made numerous phone calls, repeatedly asking for updates and assistance. Each time I was told someone would get back to me, yet no one ever did. No emails, no follow-up, no explanation, and no apparent concern for a member who has supported the organisation for more than a decade.

My membership has now expired, not because I ignored it, but because IOSH failed to deal with my requests despite being fully aware of my circumstances.

For an organisation that promotes professionalism and claims to care about its members, the complete lack of communication, compassion and accountability has been shocking. It's incredibly disappointing to discover that after over 10 years of loyalty, you're effectively abandoned when you need help the most.

I expected empathy, professionalism and basic customer service. Instead, I experienced endless chasing, broken promises of call-backs and complete inaction.

I sincerely hope no other long-standing member facing serious illness is treated the way I have been. Based on my experience, I cannot recommend IOSH until it significantly improves the way it supports and communicates with its members.

From February 2026 I requested my £70 fee back, which was returned last week !. Absolute disgusting organisation, but we all know, been a member of any sorts, we stand a better chance of getting the next contract in. That is all IOSH is good for. Nothing else. AND THEY KNOW IT ! . and they couldn't give a flying...

If you want to do a course and then wait 14 months to receive your certification this is the provider to chose. What an utter shambles of a company!

Going through upgrade to chartership was incredibly difficulty - problems with them processing payments, IOSH not informing of appointments/meaning I had to chase them/request these from them. No communications. Not been given update or any communications at agreed timescales - them not responding for very long amounts of time to emails or phone calls and then having to wait over + 4 months for a certificate (Still waiting). If you are not already committed to IOSH use a different certification and professional membership service - they are much more interested in increasing fees than providing value or service to its members. Ironic for them to post and talk about advocating for and supporting the mental health of occupational safety professionals!

Absolute shambles of an organisation. I've been a member for over 12 years and will no longer continue to fund this mess with my membership fees.
An organisation for safety professionals that now seems more focussed on globalist ideologies.
This is what happens when an organisation is led my bureaucrats who have absolutely no real world H&S experience outside of their own cosy offices.
With any luck, IOSH will lose its Royal Charter soon. Then a proper safety organisation, for proper safety professionals, can take its place.

The same as told by other members. I am trying to renew my CM iosh membership. i paid fee 3 months ago. but they are not renewing, and irrational response on emails and calls. very disappointed.

I have been trying to renew my membership for 4 months, multiple unanswered emails, around 20 phone calls with promises to contact back etc and not once has it happened. I have been ready to pay for it for all that time, but I keep getting lied to over the phone and no action taken. I would recommend avoiding.

Just a non-existent support system. Over two months attempting to renew my membership, their emails are just canned responses that ignore what you're attempting to say and re-direct you to the website to "contact us". Four attempts on the phone to get it renewed but they hang up after several minutes of being on hold once you speak to someone.