Worst possible service ever!
Worst possible service ever!! Doesn’t work unless one is already connected to one’s WiFi network!! Please explain the objective of your offer of FREE WiFi anywhere in the world?!!
November 17, 2022
Unprompted review
iPass
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Company details
Information provided by various external sources
Powered by the world’s largest Wi-Fi network, iPass' global WiFi service offers simple, secure, always-on intelligent connectivity for any mobile device.
Contact info
Bridge Parkway 3800, 94065, Redwood City, United States
- www.ipass.com
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Amazingly bad
...no, really, amazing... It's really worth a page in history books as the worst possible service that made it into a premium package (I got this as part of my 'world elite card'... not even a free offering or a gift...). I suppose this is a huge win for the marketing team?
EDIT: Up to 2 stars for the nice support treatment on the phone... however: no hotspots actually working; which means the service is not being provided; I'm still left wondering if this is even legal
August 1, 2022
Unprompted review
Technical support
??? My get ipass account having technical issues and ipass mobile app too
I've to create a account same for existing account when already I've account
I can't even access my ipass account online or on my mobile phone
App and website needs be updated or something
I have auto plenished hope its still on
Hopefully my account get fixed and the phone app too
October 16, 2021
Unprompted review
I have had Ipass now for several years
I have had Ipass now for several years. Every single time I log into my account using app for Android is says invalid username or password. I have to choose the forgot password every time I add funds. It is such a pain. I hate this app!
August 10, 2020
Unprompted review
Every time login is problems I hate…
Every time login is problems I hate ipass f*******k
June 13, 2019
Unprompted review
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Nice idea, but doesn't work for me after six months of trying around the world.
This is what iPass say about their service:
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The World’s Largest Global Wi-Fi Network
With more than 64 million hotspots in more than 160 countries and territories, and inflight Wi-Fi on more than 20 leading airlines, iPass delivers simple, secure, unlimited Wi-Fi access for people, devices and things. We’ve built our global network from partnerships with more than 160 of the world’s best networks, and iPass SmartConnect helps us grow faster and smarter, by identifying and curating open hotspots.
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In practice I have found that I have not been able to use the iPass service at all in Turkey, Japan, Australia, Austria and the UK. I have been unable to find a WiFi connection and log in on more than a handful of occasions in around six months.
I am using the free Google 'Datally' app on my phone which both controls my 3G data usage and suggests local free WiFi hotspots with clear directions on Google Maps. Datally (free) works better than iPass for me.
March 12, 2018
Unprompted review
Reply from iPass
Hello, Andrew
Sorry to hear you're having issues with the app. Please feel free to reach out to our support team either by visiting www.ipass.com/support/ or by emailing us at help@ipass.com.
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