ISO Student Health Insurance Reviews 

The customer service is really prompt. I had an issue with the start date of my insurance and they made sure to solve it as quickly as possible. I have to thank Kirtham for helping me out!

Fast and reliable customer service experience.

The WeChat agent was completely unprofessional. Instead of proper support, they used highly unprofessional and mixed informal language. They refused to explain policy queries, tried to shirk claim responsibilities, and completely ignored my questions. When challenged, they just forced a payment link, saying 'this is our procedure'. Zero training and terrible attitude. Management must inspect this support team.

u will get so much help from these ppl! respond quick and very helpful ppl recommend 1000 more times!

The customer service is amazing. They are fast, nice and helpful!

One of the best and fastest.
The agents answered very quickly and were really helpful, even during the weekend. I definitely suggest this, especially to people who are not familiar with insurance and need help.

The customer service is great! It really helps a lot! Very accommodating too! Thanks you guys very much!

Plans from ISO are super simple and easy to understand and compare. More importantly, the customer service via email is super fast and helpful.

Easy website operation and super helpful customer care service. Very recommend!

Worst insurance experience. Don’t waste your money on this insurance. I went to CityMD Urgent Care in Raritan after being told my visit was covered under my ISO insurance plan. When I submitted the claim, they refused to pay and told me I had to pay the full $250 because of a $400 deductible.

Why wasn’t this clearly mentioned on the portal? Saying a visit is “covered” is completely misleading if you still have to pay the entire bill. I only went for a headache and fever, and nothing was covered. Very poor transparency and a terrible experience.

The customer service was wonderful. My problem was solved within 30 minutes. They contacted my school and sent back the new documents right away which I truly appreciated.

Joseph was just amazing to talk to! Had a lot of queries but he answered all of those and sent me emails too. Amazing service!

I had a very positive experience with ISO. The team was consistently responsive, professional, and genuinely customer-oriented. Whenever I had questions or needed support, they handled everything quickly and efficiently, making the whole process smooth and stress-free. I felt well taken care of throughout, and I would definitely recommend their services to others looking for a reliable insurance provider.

As an international student, I found this insurance very misleading. The plan appeared affordable at first, but I later discovered that I had to pay a large deductible (around $400) before many benefits would apply. This information was technically included, but it was not presented clearly enough for students who may not be familiar with U.S. health insurance.

Another issue is that getting a doctor’s appointment can take weeks or even months. If you only need coverage for a short period, you may end up paying for insurance without being able to use it effectively.

I feel the company should do a much better job explaining out-of-pocket costs, deductibles, and how the coverage actually works before students purchase a plan. Transparency is very important, especially for international students who are already trying to manage limited budgets.”

This version sounds more credible and is more likely to be taken seriously by other students reading reviews.

They are very professional and patient in dealing with all the staffs. The staff Amy is great!

They are sincere,polite ,willing to advice you on how to pay