The package was missing one of the items, but they were quick to respond and send a follow-up parcel. The quality of the product is great and exactly what I expected.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Package just arrived. It’s a lovely little package. It ships from China so allow plenty of time if it’s a gift.
Company replied
Im rating it good due to the tea and it's taste. The boz it was sent in was torn and crushed. Im lucky the tea was still intact.
Company replied
The tea is great. It took a bit longer to get here than I expected.
Company replied
4.5
Excellent
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the tea a month ago
I ordered the tea a month ago. It has not arrived yet. This is too long. Will not order from you again despite your impressive selection.
October 16, 2026
Reply from Iteaworld
Thank you for sharing your feedback. We're truly sorry that your tea hasn't arrived yet. We understand how much you were looking forward to receiving your order, and we agree that the wait has been longer than expected.
Our team has already contacted our shipping partner to investigate the delivery issue, and we're actively following up to help get your package delivered as soon as possible.
We sincerely appreciate your interest in our tea selection and hope we'll have another opportunity to provide you with a much better experience.
Advertisement
The tea has been great as always
The tea has been great as always. I am very happy that there is a US warehouse now given recent issues with international shipping in our country.
October 3, 2026
Beautiful
Love my 2 teacups that go perfect with my tea set. Very good quality and look exactly like the pictures
September 22, 2026
The tea is absolutely extraordinary
The tea is absolutely extraordinary! We love it!
September 2, 2026
Quickly handling issues
The package was missing one of the items, but they were quick to respond and send a follow-up parcel.
The quality of the product is great and exactly what I expected.
July 31, 2026
Reply from Iteaworld
Thank you so much for your kind review! We’re sorry that one of the items was missing from your original package, and we truly appreciate you reaching out to let us know.
We’re glad we could get the missing item sent out to you, and we’re happy to hear you’re enjoying the quality of our tea. Thank you again for your understanding and support! 🍵
Advertisement
Absolutely love these teas
Absolutely love these teas. Everything I've tried from iteaworld has been high quality and delicious.
August 24, 2026
Great quality teas
Great quality teas. U got me hooked with the free samples. Every order is worth the wait!
August 18, 2026
Mei Cha, tea without caffeine.
It was the first time of me tasting Mei Cha tea. It is absolutely delicious, very similar to Japanese brown rice tea but without the caffeine.
July 18, 2026
Advertisement
Hooked for life
This was my first purchase from you and I’m overwhelmed with the service points!
Shipping was easy and clean - I got timely updates at every stage of the international trek. The order arrived well packed and your branding is incredibly thoughtful and transparent re: the tea sourcing which just feels good!
You think of everything; there’s teabags if I need them, clips to keep my tea tightly sealed and packed and the samples you included felt like the took the content of my order into consideration.
I loved both of the teas I ordered AND both of the samples you sent! I’m hooked!
Thank you for this incredible service and products!
July 16, 2026
Loved the product
Loved the product, loved the options, however I would appreciate a little more transparency/info on the tracking
June 24, 2026
Allow plenty of shipping time.
Package just arrived. It’s a lovely little package. It ships from China so allow plenty of time if it’s a gift.
June 28, 2026
Reply from Iteaworld
Dear Customer,
We are sorry for the delay and any frustration this caused! Please note that all our order processing and shipping times are calculated based on Beijing Time. Your order was placed over the weekend while our warehouse was resting, and it was shipped out on the next working day, Monday, June 29. During transit, customs inspection also added about 8 days to the timeline.
The latest tracking shows your package has been successfully delivered. You can check the details here:
https://www.17track.net/en
Could you please confirm if you've received it? If you need any further assistance, feel free to reach out to our support team at: support@iteaworld.com
Advertisement
Practical informative.
June 27, 2026
Reply from Iteaworld
Dear Customer,
Thank you so much for your lovely feedback! We are thrilled to hear that you love your new tea pet.
We also sincerely apologize for the longer transit time. Your package experienced a 7-day wait for a flight after arriving at the port, and another 7-day delay during the final delivery stage after clearing customs. We truly appreciate your patience and understanding regarding the shipping delay.
Tracking Website: https://www.17track.net/en
If you ever need any assistance in the future, please feel free to reach out to our support team at support@iteaworld.com. Enjoy your new bunny!
Very cool tea pet
June 13, 2026
It was very delicious!
June 11, 2026
Advertisement
Good flavor
Im rating it good due to the tea and it's taste. The boz it was sent in was torn and crushed. Im lucky the tea was still intact.
May 10, 2026
Reply from Iteaworld
Dear Customer,
Thank you so much for your kind words about our tea and its taste!
We are truly sorry that the outer shipping box arrived torn and crushed. Every order leaves us in brand-new condition, but the long international journey can sometimes be very rough on the external packaging. We are so relieved to hear that our interior protection did its job and your tea remained perfectly intact.
We highly value your feedback and will use it to further improve and ensure our packaging is as secure as possible for future shipments. Thank you for your wonderful understanding, and we hope you thoroughly enjoy your tea!
Quick delivery and great communication.
May 9, 2026
Healthful enjoyment
I appreciate the taste and the health benefits of LongJing. You folks have provided me that opportunity. As long as you provide me exceptional tasting LongJing you will have a satisfied customer. Personally, I enjoy a tea with exceptional flavors, a tea that is firm and robust without being harsh and overbearing. It should be rich in taste and health benefits. And so it is that am enjoying your LongJing.
May 10, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.