Itella Reviews 

Most stupid courier company i ever seen

I do not recommend this company’s services. Four out of five parcels are not delivered to the nearest or selected parcel locker, but instead are taken to a locker located many kilometers away, on the other side of the city — and this happens consistently. I do not understand the logic behind their delivery process.

You are not even trying to deliver The parcels that do not have the phone number.
You have a full address and the should be sufficient for you to make the deliveries, but you never ever try!!!
Thats a 0 value service.

One star is too much. My package from Germany was already in my country a week ago and after almost a week it was sent to Finland without proper explanation. They state once the package arrives in the country it will be delivered in one day which did not happen. Countless of calls with useless CS. Even had call with CS while the package was still in Lithuania and it still ended up being sent to Finland. Countless of promises “it will be delivered tomorrow” and none of these were true. Avoid at all costs.

DLH has partnered with Itella in Lithuania for deliveries from Germany. Itella constantly claims that my address is incorrect.

I wonder why this "company" still works. I was waiting for a parcel, it took too long time so i asked seller for a tracking number and as we found out from the tracking information – parcel was in my country, but no message, no calls and courier didn't even try to deliver a parcel although they made record in tracking info that they tried to deliver (it was 100% fake). Person who could receive a parcel was at home all the time and there were no traces of the car on the ground, also no notification left at the mail box. So... Parcel was some short time at the warehouse and was sent back to sender. Itella customer service only apologized and nothing was done to resolve the problem. I had to pay for returning the parcel to seller and pay to ship it again to me. This company is truly the worst delivery company in the world. Just look for reviews on google maps and see it yourself. By the way DHL works with itella so... Avoid these two. FedEx is not good either. If you have a choice – choose different company and it will be better than these three for sure.

I called the itella.lt service 3 days in a row, in the morning, at lunch and in the evening. I politely asked where the package was and when it would be delivered, the manager assured that it would indeed be delivered the NEXT working day, the next day the same story again and the next day the same song. ITELLA, if you really care about your already very low ratings, which can be seen from the reviews EVERYWHERE, then this is definitely not the way to score high. You don't really care about your customers and just wasting our precious time no delivering our parcels on your estimated day and time. Most of us are working people and we can't just sit at home for two hours every day and wait if itella courier will deliver or not. The last time after I checked the status of the package, it was written that the time was agreed with the recipient, but the courier did not even bother to call to notify, and it turns out that he was not thinking to deliver, just finished his work and marked any option in his itella software so he coulf f.k off from work and when I called to customer service the tenth time in few days manager said they'll attempt delivery TOMORROW, tomorrow again????? Well, it's a complete mess. You have to deliver the parcels when originally estimated but not at the tenth attempt. Your drivers are completely lazy and have too much freedom to decide when they wish or they don't to deliver the parcels. If they don't have many parcels towards direction you live, don't hope to get your parcel soon, they are not going to deliver it. The worst delivery or rather NON DELIVERY company in Lithuania. Avoid everyone, especially sellers as it is really not good for your own reputation. Buyers be also aware as you will be wasting your precious time.