iTrust121 Limited Reviews 

10
•
TrustScore 4 out of 5

3.9

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3.9

Great

TrustScore 4 out of 5

10 reviews

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3.9

All reviews

(10)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

It was a joy to have Joanne come to…

It was a joy to have Joanne come to visit me today, she was just like having a family member visit.
I found she explained every thing very well and went over things really great so I could understand.
She gave me many options and I felt at the end that I had made the right choice for what I needed.
Nothing was too much trouble for her and I thank her for making a great afternoon.

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Really useful service and everything…

Really useful service and everything was explained clearly, which gave me real peace of mind. Joanne was lovely, very professional and took her time with me to make sure I understood everything. Would definitely recommend.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Josh was great from start to finish

Josh was great from start to finish. He helped me get my will sorted and explained everything, including the lifetime iTrust, in a way I could actually understand. Really professional, friendly and super helpful throughout. Would definitely recommend iTrust121.

October 8, 2026
Unprompted review
Rated 1 out of 5 stars

How did they get my details?

I'll never trust a company that reaches out via email and uses the phrase "get back in touch" when there was never any correspondence to begin with. I can only assume they got my details from a data leak, which makes them even less trustworthy.

October 9, 2026
Unprompted review
Rated 2 out of 5 stars

Very slick talking rep

Very slick talking rep.
Early demands for a deposit to engage their services.
That should have been a warning sign to me.
Ten days after paying the deposit I decided to decline (by email).
In reply, they sent me an invoice for the remaining amount for a service they likely had not even started. Note worthy fact is that the price had risen by £1,000 more than originaly qouted.
My advice - get a local, well established, law firm to handle Trusts, Wills and your POA. The law firm I settled on (did the conveyancing for my daughter) gave in-person advice, and explained everything clearly - setting out a plan for what they would do and the expected outcome (at no charge to start with). They set out the cost for each service they would provide and what benefits I could expect.
I have asked for a refund from iTrust121 (under the 14 day cooling off period in their Ts and Cs).
I will update this review.
16oct26 ITrusts response was that they had completed at lest 75% of the work and I therfore owed them 75% of the full amount. Having consulted with law firm - they are puzzled as to how 3/4 of the work could be completed with not enough information to carry out the trust portion of the work and no paperwork submitted for signature.
ITrusts latest repsonse is to demand 100% payment again.

October 2, 2026
Unprompted review
iTrust121 Limited logo

Reply from iTrust121 Limited

Thank you for your feedback.

For clarity, your initial review and recommendations were provided without charge or obligation. You subsequently chose to proceed, formally instructed us, paid an agreed reduced deposit and provided the detailed information required for us to begin preparing your Trust, Wills and Powers of Attorney.

By the time you decided to use another firm, substantial bespoke work had already been completed. Indeed, in your cancellation email you confirmed that your decision was “in no way a reflection on the service/advice” you had received from us.

We therefore respectfully disagree with the suggestion that the work had not started or that the agreed costs unexpectedly increased. We retain full records of the instruction and work undertaken and remain happy to address any concerns directly.

Rated 5 out of 5 stars

Trust in iTrust

From the start of our experience with iTrust we were made to feel like we were in very capable hands. My first conversation was with Ian who help to guide us through our options and was always on the end of the line when we required more information or more time. We believe that iTrust are very professional and at times very patient with our situation as my husband was very poorly at the time. Would we work with iTrust again YES.

July 27, 2026
Unprompted review

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