Really disappointed
Really disappointed. Received completely different item. Emailed them a few times and had no response.
Avoid
Reply from Ivory Nova
Dear Nia,
We are truly sorry to hear about your disappointing experience with Ivory Nova.
We would like to clarify that we have responded to your emails on several occasions. Unfortunately, it seems that our replies may not have reached your inbox and could have ended up in your spam or junk folder.
After investigating your order, we discovered that an error occurred with our supplier, resulting in you receiving the incorrect item.
We completely understand your frustration and sincerely apologise for the inconvenience.
To make things right, we have offered you a full refund, and you are welcome to keep the item.
We have also contacted you by email with further details and kindly ask you to check your spam folder.
We genuinely care about our customers and hope to resolve this matter to your satisfaction.
