ivorypaperco.com Reviews 

I’ve purchased from companies who only offer products at final sale but there is an important distinction between those and Ivory Paper Co. This business doesn’t fulfill your order in an acceptable timeframe, or even at all (for a time-sensitive product of all things). They don’t accept order cancellations, even when it’s been more than a month after your order was placed and the product still hasn’t shipped—nor do they take any meaningful actions to make it right. Instead, my order cancellation request triggered them to ship the order. When they finally respond to emails, they use a catchall no refund policy or say it’s their “busy season” to shield themselves from accountability. When you file a credit card dispute, they’ll wait until the last day your dispute is open to use their no refund policy to remain unaccountable despite their failure to fulfill the order in an acceptable timeframe or accept an order cancellation before it ships. I still can’t get over my experience with them. The owner deletes social media comments that are not favorable. Communications are tone deaf and demonstrate no regard for customers and their poor experience with the business. Rather than choosing happy customers, they’re more concerned with money—and only that—to a fault. My experience with Ivory Paper Co was unlike any other business I’ve ever dealt with and it is certainly the worst one I’ve ever encountered.

If I could give a zero, I would. Beyond shady business practices. Sending a fake tracking number weeks after taking my money. USPS tracking kept saying waiting for package. The customer service kept saying they were looking into it. A month after the planner was meant to start, I cancelled my order. Let’s see if I receive a refund. DO. NOT. BUY. They are a terribly run company and should be shut down.

This planner sucks. If u flip the pages one way they all start falling out. Rings don’t even connect with each other. Waste of $40

If I could give them 0 stars I would. There's a reason they won't allow for reviews on their facebook page, then people would know they're a scam. They actually have several pages dedicated to telling people what a fraud this company is. I ordered from them and never received my order. I filed for a chargeback through paypal, and they put that they issued the refund...without actually giving me the refund. They claim that they don't understand how to refund it, when I have friends that sell items and they have told/shown me how easy it is to refund the purchase. It's not rocket science. They just don't want to figure it out. Now the fraud department at my bank is involved. Never order from them!

My planner is missing 30 days of prompts and they refuse to fix the problem. The planner hasn’t been used much, and the money paid for item is not fair because the item was not complete. There was a manufacturing mistake that I had not control of, it’s not like I’m returning because I don’t want it anymore. I want it returned because it was not properly made.

I ordered my planner almost a month ago. Still no planner, won't refund, just proved me with a tracking number. When you track it, it states the label has been created. Fraud company stay away

Very frustrated - it took a good month to get my planner and I had to follow up with customer support twice. I was so excited to see my planner finally arrived today, but when I got it I was instantly disappointed and felt like I'd wasted my money. The planner was CHEAP - I was initially going to give them 2 stars because the pattern is cute and I like the idea of separate planners for academics and daily being made, but once I realized it's impossible to leave a review anywhere about this product, I knocked it down to one; I checked Google, their website, Facebook, Insta, there's nowhere to leave a review for people to easily see. More on the cheapness of the planner: it's laminated patterned cardboard, my nails actually left a dent on the cover (I had taken pictures to post with my review but, you guessed it, I can't find anywhere to submit a review with pictures). Pages of this planner looked like someone had handwritten parts of the numbers that may have printed all faded (parts of the numbers were thicker and darker than the print and were wobbly like someone's handwriting). There were also stripes down the page of non-print, so my "Monday" looked like "Mon ay" and "February" looked like "Febr ary". CHEAP and super unreceptive to feedback since there's nowhere to post reviews. Do not recommend ordering.

I ordered a planner and some stickers at the end of December which I knew may have been an issue and would have understood it taking a while to reach me. It took OVER A MONTH to get my order and when I got everything I had no stickers they were crossed off. I also had to keep sending e-mails about my purchase. There is no reason why a customers should reach out to a company for their products. When I got the planner we were in February. I had the end of December and missed the ENTIRE month of January which they should have just took out. They should have refunded a month back to me too. I had a horrible experience with this company and will NEVER EVER purchase again. I kept getting the run around every single time and it made no sense. Never again !

$52 planner for something you can go to walmart for and get the same. I saw her products at Target and it was downright disgusting to see. She cant even fulfill her online orders and brags on social media about 7 figures blah blah, where are my 5 planners i ordered in 2021 from ???????

This girl needs to be shut down

Never received order!! Order was placed, then given a tracking number but when tracked states a tracking label was created and post office waiting for item. Company then told me it was lost in the mail and my order would be filled and mailed out again. Still do not have and now they are no longer responding to emails, and will not give a refund! Seems like fraud.

Pros: I like the size, I like the fonts, and I like the layout.

Cons: I suppose I should be glad I even received mine because it sounds like many did not. The cover options are cute, but the covers are very flimsy. Mine is bent with an annoying crease mark. The paper is low quality… especially in comparison to other similarly-priced planners. There are NO monthly tabs, which is also super annoying. I made my own, but for this much money, I shouldn’t have to—it’s a given that a planner has monthly tabs. The ink is pretty light/faded. They don’t add holidays to the month, like other planner companies do. Zero pages for notes. Wish the coil and corner covers had a gold option.

I don’t even want to give them one star. Took over 4 months to get my planners, support eventually stopped responding to my emails, when I finally received my planners, one of them was not even what I ordered. I do not recommend and they will not give you a refund so don’t waste your time or money with this company… it’s not worth it

This planner is a waste of money. They charge 60$ for the crappiest planner. You can get a nicer planner from Walmart or target for cheaper. This planner is made cheap, the pages the ink is missing on words. There are no tabs for the months. DO NOT RECOMMEND THIS PLANNER !

Received my planner, took a long time but was shipped to UK, very disappointed in quality for the price. Spelling errors, ink fade getting worse as the planner goes on, flimsy cover. Much better out there for the price. First and last order!

I placed my order on August 23rd this is getting a bit ridiculous with the lack of communication. I love the products in of itself but the customer service is lacking especially when these products are not cheap.

When I reached out over 2 weeks ago I was advised my order would be fulfilled and shipped the following day THAT WAS 2 WEEKS ago.

I am extremely disappointed.

I highly would recommend NOT ordering from this company. I ordered a 6-month planner January 5th and did not receive it until the end of April. The customer service was just an autoreply basic message that they obviously sent to everyone. Once I received the planner, I did love the design and quality of it. However, I do feel like there is too much wasted paper. There is a full calendar at the beginning of each month (which is great), then has a full week view, then each day of the week. I feel like I am writing my monthly, weekly, daily tasks/plans multiple times. I am using multiple binder clips to separate each portion so I can quickly get from the full month view to my current day. For the cost and time, it took to receive I would just prefer to use a simple 'At a Glance' planner from here on out.

Hi,
This is where your Ivory Paper Co complaints should go.
Ivory paper co is using Wix.com as her website builder to sell and process credit card payments. Complaints should be sent to Wix to have her shut down.
Here is the link to send in your complaint. You can upload docs etc to prove your claim to Wix. Enough of these complaints will shut her down.
do a google search for "Wix abuse report" and fill out the form

They do not ship out products and pretty much make you beg for months, they won’t refund for orders delayed by several months, but also won’t give dates for when the order may be in. All while doing interviews saying they are caught up.

Absolutely terrible experience ordered January 2nd. Emailed them several times with no response. When I commented on their Facebook I was blocked from commenting. I got an mass email update stating orders in my time frame would be shipped no later than 2/23. March 18th I got a shipping notification, two weeks later it was still in “pre-transit”. DO NOT ORDER FROM THIS COMPANY

Ordered 90 days ago. Never received any product