Cuisines Ixina Reviews 

Tres belle experience merci a phillipe pour l’accueil tres pro bravo 🙏🙏😘🫶❤️

I had a very disappointing experience with Ixina Abu Dhabi.

My kitchen and pantry project was agreed in January 2025 with a promised completion timeline of 4–5 months. Installation was delayed until July 2025, and to date, the project remains incomplete.

The island back panel remains unfinished.
The countertop skirting in the pantry is mismatched—one side aligns while the other clearly does not match the countertop or overall design. This was raised during installation and I was assured it would be corrected, however it remains unresolved.

Despite numerous follow-ups over an extended period, several essential items and finishing works are still pending, with no clear timeline or accountability provided.

Communication has been extremely poor, with repeated instances of commitments being made but not followed through.

This reflects a lack of professionalism and inadequate handling of customer concerns and problem resolution.

I expected a higher level of reliability and service from a European brand. Unfortunately, my experience has not reflected that.

I hope this review encourages better project management, communication, and accountability going forward.

Audrey did an amazing job designing a kitchen for us. She was very patient with our questions and took time to understand what we needed and the look we wanted. Although we had to postpone our plans due to unforseen circumstances we would highly recommend Ixina for it's quality and helpful staff.

When my wife and I decided to completely redo our kitchen, a friend recommended a store in Annemasse, France. We visited that store and they told us that they could not complete the work within the timeframe we wanted to allocate for the work. Since there was an Ixina store nearby, we went there and they said they could meet our schedule.
They could not.
The kitchen was completed almost 6 months past the promised date, leaving us without a functioning kitchen for the entire period. And that was not even the worst thing that happened. As I am writing this review, we have been two weeks without working lights in the refrigerator, one of the cabinet doors has not been able to completely close for several weeks.We wrote, called, and last week visited in person the store to discuss these issues. We were assured that one of their workers would be coming by this week to address these issues. Today is Thursday and we have not so much received a phone call to schedule the visit. They lied to us and this has been a pattern over and over again for the past 3 years.
We ordered a Siemens kitchen and in the end, we had to settle for a SMEG dishwasher because they could not supply the Siemens machine we ordered. The cabinet doors had to be replaced several times because they kept pealing from the heat and humidity. They did a poor job measuring the area for the glass backsplash we ordered so we ended up with two crooked light sockets which we have had to hide behind some kitchen appliances since it is clearly visible to anyone of our visitors.
This has been a complete nightmare so I am writing this review to not only complain but to ensure is serves as a warning for anyone thinking today about getting an Ixina kitchen. I have a one word advice for you: DON’T!!

Very bad service company never the less the product is cheep quality

Good quality kitchens with attractive designs at a reasonable price. Excellent help in store and remotely with designing the kitchen.

They really care about what we want giving me a great experience they are respectful and kind they gave us a kitchen with a good price and I love the variety of items

Tres bonne experience

We ordered a kitchen for our apartment in France. The week of delivery they said the marble countertop was no longer available. No apology. Therefore we had a kitchen installed with no countertop even though it had been ordered 5 months before and they could have let us know sooner. No discount even though we had to urgently order something else that was $1500 more expensive. And it was not able to be fully installed before the summer when we needed it ready. The customer service after this issue was awful. No reply for weeks. The manager on holiday. I would not order or use them again.

With limited French, Joris (Narbonne Office) helped me through the process and installation will be within 6 weeks

I would like to register my dissatisfaction and raise a complain regarding the services provided by the Saudi agent associate with your Saudi IXINA brand in Riyadh, Saudi Arabia. The following details outline the reasons for my complaint:

1. On 12/13/2022 AD, I entered a contract with the Saudi agent to install a kitchen as per the agreed specifications for my investment project, the "executive suite." The contract and terms were mutually approved.

2. I fulfilled all my contractual obligations and made the full payment as demand in the contract.

3. The agreed delivery and installation deadline for the kitchen was set for April 20, 2023, with a promise of completion before this date.

4. On 3/12/2023 AD, I received a message from the seller, stating that the kitchen had arrived, and the installation was scheduled for March 21, 2023, AD. Additionally, the seller mentioned that the marble kitchen installation would take place three days after the initial installation.

5. However, on March 21, 2023, when the kitchen was delivered, it was missing a crucial component, the longitudinal cabinet designed to house the microwave and refrigerator. According to the approved design, the refrigerator and microwave were supposed to be inside the cabinet, not outside.

6. Surprisingly, neither the company or the seller or showroom manager informed me about this significant omission, which constitutes three-quarters of the kitchen. I only discovered the incomplete kitchen upon inspection, and when I inquired with the installers, they informed me that the cabinet had not been delivered.

7. The apparent lack of concern displayed by the commercial agent suggests an indifferent attitude towards the client's satisfaction, as if the issue held no relevance to their responsibilities.

8. I have reached out to the agent on multiple occasions, at various stages, to address and resolve this matter. Unfortunately, despite my efforts, no action has been taken to sort out the situation up to the time of writing this email.

9. During a conversation with the seller, it was revealed that the missing pieces had not arrived from Germany due to issues at the factory. However, it is important to note that the same seller had reported in early March that the kitchen had arrived in Jeddah. In such a scenario, the company should have confirmed the completeness of the kitchen pieces and taken appropriate measures to remedy the situation, such as finding alternative solutions or sourcing replacement parts locally. Regrettably, none of these actions were taken.

10. As of April 10, 2023, the kitchen remains in an unsatisfactory state, with the vital standing cabinet for the refrigerator and microwave still not installed.

11. The longitudinal wheel was finally installed on May 24, 2023.

12. Additionally, the marble surface, which was purchased from the Saudi agent and is intended to accommodate an electric oven, sink, and mixer, has not been installed.

13. The manager of the Riyadh branch and the Saudi agent has demonstrated a lack of interest in addressing my concerns and safeguarding my rights as a consumer and customer.

14. Given these circumstances, I have initiated legal proceedings against the Saudi agent for contract termination and compensation.

Unfortunately, I received the kitchen top with defects, ixina Saudi Arabia ordered another one with wrong measurements that’s not fit in my kitchen. Almost 2 years now without solution.
What should I do?
Is there a way to complain to the manufacturer??

Made my order on may 2020 dubai szr branch with a promiss to deliver in 12 weeks max , money was paid and design confirmed.

Delivery date approch and no one called me .

Called them few times to inquire and after few unpleasent trial i found the shocking news :

“We fired all our old team and we are all new here , and we found out that your order was not placed with the factory in germany .”

This is insane i never seen such level of ignorance to customer

Mohammed alketbi

Hi there,
My name is Nasser Alkhelaiwi Phone No. +966568330222 from Saudi Arabia I am a recent customer of Ixinia and I have few complains against your company. To be honest I was really surprised such a big company that has its brand name from Germany make so many mistakes that suffers the customer. It is like you dont even care about your reputation since JUST one customer faces this many of issues. I will begin explaining these issues one by one and I only wanted to complain by email because I want you to take this issue seriously and probably escalate it to the headquarter of Ixinia in Germany. The issues I face are as the following: 
1- First BIG mistake Ixina made was ordering wrong top colours for my kitchen top. The upstand is different than the top (the upstand colour is the same colour that I chose which is Havana). What made this issue ridiculous and unpleasant is when Ixinia representatives blaming me for this issue claiming that this is the colour I chose and that I signed the papers I really felt mad about this. First you make a mistake and then you are blaming me for it! It is the job of your employees to place the order correctly as the customer might not be aware of the colour names in your system. The colour I chose was marked with the number 97 with mentioning Havana name and on papers the system replaces the number with the actual name of the colour. When this issue happened I claimed them to check the cameras to see what colour I chose and they didnt do that. Anyway this issue has been solved as per your representative told me. They finally after sometime managed to order new top with corrected colours. I have not received the top yet but I believe it is under manufacturing. Hopefully I get the correct top colour very soon but this issue and the fact that I was blamed for it will make me run away from Ixinia and never recommend it to anyone. Now I have another 4 months of waiting after I waited 4 months ago. So 8 months to get my order ready!!!  I am raising this claim to the headquarter in Germany because your representative in Saudi Arabia is LYING against your customer and I would like you to ask them to provide you the video recording of me choosing the colour at the store, you will know then that they have been lying to protect them self unfortunately.  Even the manager of Ixinia in Saudi Arabia is lying and he is claiming that this is my mistake and that I chose two colours (believe me any customer would remember if he chose two or one colour)  

2- After so much time of waiting until the WRONG colour top was arrived to be used temporarily until the correct one is ready, I was surprised of the packaging of these tops. Most of them are open and I can see some foot prints on the top!!! I knew that If I look carefully I will find a damage and guess what?! I found one penetrated spot on the top. Now I know this top is temporary but the correct top might also arrive damaged if it was handled the same way. Also, the upstand was not enough for my kitchen!! how did you not calculate the required upstand length correctly? A kid in the 3rd grade can sum up the required upstand length!
3- I ordered along with the top SMEG cooking top. When your technicians arrived they opened the package and it was broken damaged. I immediately returned it by 15 Sep 2019. Now it is 2/10/2019 and I have not received a replacement. For god sake didnt you even think that this customer has had enough of this poor service?! The replacement was not delivered to me because you were investigating the issue and fighting and blaming each other and then you re-ordered a new one with new PR!!!!! I mean the least thing you could do is to by me another one off the shelf instead of leaving your customer with a kitchen that cannot be used. 
If this complain was not taking seriously I will escalate this matter to the headquarter by my self. I will never EVER buy anything from Ixinia and I will definitely not recommend it to anyone I know.With that being said, I claim a reimbursement of the poor service I received.

DON'T BUY IXINA!! We bought our kitchen about 2 years ago from the Montreal store - The people sold us cabinets sizes that the manufacturer DOES NOT produce - The sell staff were deceitful regarding delivery date and installation. Horrible installers. The company closed its location in Montreal and we are left hanging - no one to resolve the mess

On 20 July 2018 I signed a contract regarding two objects: a new kitchen and a modification to an old kitchen.

The project ended on 20 September 2018, and the final invoice issued in October 2018.

The new kitchen was installed in mid-november (12 or 15 I do not remember exactly), and the modified part of the old kitchen was installed on 22 november 2018. Both kitchens had something to correct.

The correction to the old kitchen was remedied in mid-January 2019, later on it was issued the Invoice and a warranty certificate that was not filled (blank form).

The correction of the old kitchen was not installed until today, 7th of February 2019, despite my numerous calls. The answer is always the same: some pieces have to be ordered and they did not arrive yet.

I do not believe it is true. More than two months and a half elapsed since it was clear what elements needed to be ordered.

Bons conseils, à l'écoute du client et finalement très bonne réalisation.
Merci à MM Colly (conception et disponibiltés) & Vien (installation)
... excellents cafésss en agence à Vélizy ...
Service global à recommander

worst experience ever, they made an order mistake then ask client to pay extra for order the right one.

I have ordered my kitchen from Jeddah branch, Saudi Arabia, I was supposed to receive my kitchen on the 21st of May. The due date came but not my kitchen, no one from the company contacted me to inform me about the delay . I visited the showroom twice and no one was able to give the new date, only assumptions. After few days from my visit I called back once more and was told I will receive my kitchen on the 7th of June. I called the Headoffice in Rhiyad twice, yesterday was the second time just to confirm the new date, but no one called me back.
It is unfortunate that a company with such great history as yours do not follow up with their customers, all they had to do is call before the 21st of May and give the new date.
Mona Alharbi
Contract number 965
Mobile 00966 504698060
Jeddah, Saudi Arabia

Thank you for your response.

I do understand that each branch of Ixina is independent, that is, they are franchises. However, if some of them, such as the one I used, that is, in Beziers, offer bad service, that is detrimental for the reputation of the whole company and its brand. In fact, since I have posted my review, I have come across several people in the region who were also enraged by the way they were treated by Ixina in Beziers.
The link you gave me to follow up my complain would send me directly to the Beziers branch. That is no use. They know that they have treated me badly and that they have not reimbursed me the money I had to spend because their workman could not install the tap that was left as it had missing bits. I had to pay someone else to finish the work. There is no point for me to go back to them. I am sick and tired of their lies. Insead, all I can do is warn other people not to be taken in and waste money, time and their nerves with such a bad shop.
If you wish to contact them, please do. I have no energy for that.