Don’t order… run!
It’s so funny that everytime someone leaves a negative review, they magically cannot find their order 🤣. This just went from pathetic to hilarious 🤣
April 8, 2025
Unprompted review
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Company details
Written by the company
Welcome to Jacket99, your ultimate destination for premium jacket manufacturing! We take pride in crafting an array of stylish and high-quality jackets, including bomber jackets, biker jackets, and cosplay jackets. Our commitment to superior craftsmanship and cutting-edge design sets us apart in the fashion industry. At Jacket99, we understand that your style is as unique as you are. That’s why we offer custom jacket options, allowing you to personalize your outerwear to your heart’s desire. Whether you’re an individual fashion enthusiast or a business looking to stock your inventory, we cater to all your needs with our B2B services. With a passion for creating jackets that not only keep you warm but also elevate your style, we continually strive for perfection. Our dedication to quality, innovation, and customer satisfaction is what makes Jacket99 a trusted name in the world of jackets. Explore our collection and let us be your go-to source for all your jacket needs.
Contact info
11407 Glenwick Haven Dr, Richmond, TX 77406, USA., 77406, Richmond, United States
- +1 (858) 310-5235
- Sales@jacket99.com
- www.jacket99.com
2.5
Poor
5 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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Vintage Jacket lack of exchange
My son sent me the link to order a vintage jacket that he was wanting for Christmas. I ordered it in December and it didn't make it time for Christmas. I received the jacket on January 10th. Which was definitely too late to give to my son. So I held on to it to give it to him for his birthday which was March 7th. I ordered him his normal size which is a medium. He was thrilled with the purchase but it was a bit snug. So I contacted the company to exchange the jacket for a larger size. After multiple attempts I received a message back stating that the return window had closed. As a consumer I totally understand the return window if I actually wanted to return the jacket. I am needing an exchange which is against their company policy. To be exact I was told I could PURCHASE a new jacket if I wanted a different size. In my specific situation I felt since the item that I ordered arrived over 4 weeks late in which it completely missed the holiday that they should show some sort of actual customer service and allow the exchange which I am willing to pay for shipping as well as the restocking fee indicated on their website. I am not sure if it is "actual" people working customer service or if it is AI that doesn't understand how to provide customer service. When ordering make sure you do not have to do a return.
****Thank you for your reply as your records should indicate the order #23950 as was discussed on March 17th.
March 12, 2025
Unprompted review
Reply from Jacket99
Dear Wendy,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Email address.
3) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with Jacket99.
Thank you for your cooperation. I look forward to your response.
Best regards,
Jacket99
Do not ordered anything from this joke…
Do not order anything from this joke of a company. These people barely respond, unless you write a negative review. I do appreciate that they tried to make things right by expediting my order, but when I received the order, it was sub-par at best. The material is cheaper than cheap. Everything was screen printed and it was a bootleg item from another company. Which I will notify this company of them using their images and likeness to create subpar work. I reached out to them again, and of course, no response. Do not waste your money on them at all. They have a Texas address listed to make you think you are ordering locally when truly the items are coming from overseas. Complete scam, even though they try to say otherwise.
January 8, 2025
Unprompted review
Reply from Jacket99
Dear Pamela,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Email address.
3) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with Jacket99.
Thank you for your cooperation. I look forward to your response.
Best regards,
Jacket99
Non existent customer Service
My sweatshirt is supposed to be 3X, it's lucky to be a XL. Sent a lot emails and messages for weeks and no response. Phone number is always busy. Avoid this place at all costs!
They want me to reply to them. How in hell I'm supposed to with no options to after seeing their message?
Read my email sent to your sales!!!
December 31, 2024
Unprompted review
Reply from Jacket99
Dear Rob,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Email address.
3) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with Jacket99.
Thank you for your cooperation. I look forward to your response.
Best regards,
Jacket99
We ordered the the Salute to service
We ordered the the Salute to service
Sweatshirt is it a complete scam
Came from over seas not based in
United States. The items is not even close to real. Trying to return of course the company does not reply to an emails
Do not order from this website complete SCAM!!!
December 16, 2024
Unprompted review
Reply from Jacket99
Dear Consumer,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Email address.
3) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with Jacket99.
Thank you for your cooperation. I look forward to your response.
Best regards,
Jacket99
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