JAY-BE Reviews 

Sarah in Customer Services at JB Sofas is one of the most professional and approachable people I have had the pleasure of dealing with. From start to finish, she provided outstanding customer service, making the entire process of purchasing a sofa smooth, stress-free, and enjoyable.Her knowledge, attention to detail, and willingness to help made a real difference, and nothing ever seemed too much trouble. Sarah is a real credit to JB Sofas, and she turned what could have been a routine purchase into a genuinely pleasant experience.I would like to thank her for her excellent service and highly recommend her to anyone looking for exceptional customer support. Jhon

Fantastic service, very helpful and efficient

⭐⭐⭐⭐⭐ Excellent customer service from Jay-Be
I purchased a Jay-Be Crown Premier Folding Bed with Deep Sprung Mattress and was very pleased with the bed itself. Unfortunately, when assembling the headboard I discovered that the screws supplied were around 10 mm too short to secure it properly.
I contacted Jay-Be directly to explain the problem. They responded promptly, apologised and arranged for the correct replacement fittings to be sent to me.
The replacements have now arrived and fit perfectly.
Problems can happen with any product, but what matters to me is how a company deals with them. Jay-Be dealt with this exactly as I would hope — quickly, politely and without any fuss.
Very pleased with both the bed and the after-sales service. Based on my experience, I would happily recommend Jay-Be.
5 stars from me. ⭐⭐⭐⭐⭐

Had an issue with a broken bed clip. Unfortunately the particular one i required had been discontinued. Jaybe supplied me with alternative " straps" that were just as good , if not better than the original. They kindly supplied them free of charge. Excellent communication and customer service
I would award 5 stars but their is an issue with the plastic clips supplied with there foldable beds. Unfortunately it was the third one that has broken ( i have purchased 3 beds from jaybe ) They do not appear robust enough. The straps they supplied as a replacement are much better as they are not plastic.
I returned the replacement clip that I had ordered in error and a refund is in process , no issues.
Thank you Jay be

My initial order of a foldaway bed needed to be replaced and usually you have to return an item before a new one can be ordered...
that was not the case at all, a replacement was ordered and delivered the very next day and they promptly arranged collection of my initial order for return.
Their customer service was outstanding at every stage....brilliant service and excellent product.

I bought a Jay-Be Footstool Bed it arrived much sooner than expected. I received a very friendly phone call from Jaybe and was able to choose the most convenient day for me to receive delivery.
The bed looks great and, according to my guest, is comfortable. Really pleased with this purchase.

I purchased a JayBe from Amazon. I noticed the securing clip was broken. Rather than go through the faff of going through the Amazon defective item route I contacted JayBe directly. I had a brief, friendly and positive telephone call with a lady from customer services who talked me through the process of contacting them via email and the details needed. This email was promptly answered with the great news that a replacement clip would be sent out in the post.
FIRST CLASS SERVICE, WELL DONE JAY BE

Very quick delivery - well ahead of expectations. I had a couple of queries about a problem fitting and received a replacement within 48 hours- again exceeding my hopes. Great service from Jayne and the team when it counts - thank you.

Excellent customer service when dealing with a problem - all resolved to a more than satisfactory conclusion. Very happy

Love that thr mattress is foam free, bouncy (yes, the kid jumps on it!) and comfortable for an adult (yes, some nights one of their parents ends up on it...). Plus, I found the price reasonable, too. Will definitely look at them when we need another one. Just wish they would make a foam free foldable one that serves as a little seat!

The customer service team helped me a great deal to get replacement slats for a very old bed. I am very grateful for the assistance and kindness they showed. The slats that were sent work perfectly. I have experienced some really terrible customer care from other businesses recently, and it was wonderful to be treated so well. I would certainly purchase from this company again.

Amazing company. Proper sturdy items.
Super fast delivery and amazing customer service. Highly recommended

I had a mattress that was almost 5 years old, it was looking like it was collapsing, I contacted them with some images and they straight away sent out a replacement free of charge

I purchased a Jay-Be single folding bed through Argos.
The bed itself is great, but the clip that holds it together when folded is flimsy and broke after the second use.
I contacted Jay-Be through their website to enquire about the possibility of obtaining a replacement clip.
I received a swift reply saying they could send me one and asked for my address.
Having given them my address I waited... and waited... and waited. Two weeks passed and nothing had happened. So I emailed again with my address, thinking that my previous reply may have been missed. No response.
To date, almost a month later and no replacement clip has arrived, and no further communication has been received.
Ok so it's not a major issue, but I do wonder why they offered to send me one if they had no intention of doing so?

5 stars service. Customer care is super responsive and makes absolutely everything they can to satisfy their customers.
I also appreciate the quality of their products very much. Never disappointed.

​I purchased a Jay-Be Benchmark S5 Hybrid Eco-Friendly Small Double Mattress back in May 2023. Up until recently, it was incredibly comfortable and perfectly met all my needs. Unfortunately, it recently developed a fault due to a spring failure.

​I contacted Jay-Be via email to report the issue and received an immediate response from an extremely helpful customer service representative named Jayne. After I provided a few images of the mattress to show the fault, the issue was resolved straight away.

​Jay-Be arranged for a like-for-like replacement to be sent out to me without any hassle. Whilst it was disappointing for the mattress to fail, the outstanding, efficient, and friendly customer service more than made up for it.

It is rare to see a company stand by their product warranty so seamlessly.

Highly recommended!

Received the bed very quickly. It was a great product. Well made, comfortable, easy to assemble and store and great value.

Great product and I was very impressed with after sales service. Highly recommended

I was ready to throw away a Jaybe bed frame and mattress bought in 2023 via Very then found out that all bed frames have a lifetime warranty. I called to enquire and was supported with next steps by a very friendly and helpful advisor. I sent an email as advised with proof of purchase and a picture of the damage and a new bed and mattress was sent out and received within 2 days. Brilliant service! Thanks Jayne.

Explained my problem to Jayne from customer service which she replied to my email within half an hour give her a few details and she dealt with the issue which I’m very happy about cant fault the customer service A++ would deffintly recommend jay-be