JB Heating Services Reviews 1,194

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb service, noting that operations from start to finish are smooth and efficient. The staff, including engineers and administrative personnel, are frequently highlighted for being polite, knowledgeable, professional, and helpful. Many people appreciate the quick response times and the overall ease of their experience, often recommending the company's services. However, some customers also noted issues with communication and organization from the administrative staff, leading to missed appointments or confusion regarding services. There were also instances where people felt the pricing was high or that problems were not fully resolved, sometimes requiring follow-up from other companies.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers praising the professionalism,... See more

Staff

Clients share positive opinions on staff, frequently praising their professionalism, efficiency, and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers appreciating that the company always... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding prices extortionate... See more

Customer service

Consumers find customer service to be positive, with many feeling looked after and listened to, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect job! Excellent outfit. Came out to change the boiler. Agreed to do it at short notice because my brother had just come out of hospital. The whole operation from start to finish went smooth... See more

Company replied

Rated 5 out of 5 stars

They charge by the hour, which is actually alright if there’s not loads wrong with your system. Last year I ended up paying for about 3 hours ‘cause it were a breakdown, but this year, now ever... See more

Company replied

Rated 5 out of 5 stars

Superb service from start to finish. We didn’t expect our boiler replacement to be so quick and easy, at such a good price. Communication from the office was extremely good with a prompt quote, quick... See more

Company replied

Rated 5 out of 5 stars

I had an ASHP fitted 3 years ago that did not work from day 1. Thankfully JB Heating did a fantastic job of repairing my system and it is now working perfectly. I want personally thank you for doing a... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Engineer
  4. Gas Installation Service
  5. Boiler and Heating Service
  6. Plumber

Written by the company

Trading since 2001 we are Worcester Bosch Accredited at the highest level (Level 2 Partner) and cover all aspects of boilers and heating for domestic and commercial heating and plumbing requirements, specialising in Worcester Bosch boiler Installations and also repair and service/maintenance for Gas, Oil, LPG and Electrical work we pride ourselves on being prompt, competitively priced and professional. We complete boiler and central heating upgrade installations every day and have some of the most competitive installation prices around. We are Gas safe no. (213925)  OFTEC No. (14053) and member of the CIPHE. Public liabilities insured for £2M and have a £20000 workmanship warrantee insurance policy for all our work. Five year warrantees apply on all our Installation work (Labour and Materials), and where manufacturers warrantees apply including up to 12 years for new Worcester Bosch boiler Installations. Five Star rated Heating engineers with over 25 years’ experience and qualified in various different fields including: Gas, LPG and Oil. We are Gas Safe and OFTEC registered we are also a member of Ciphe (Chartered institute of plumbing and heating engineers). Being associated and accredited by manufactures including: Mitsubishi, Worcester Bosch, Vaillant, Baxi and Honeywell Heating Controls you can be assured of professional quality service with extended Warrantees. Established in 2001 serving Lancashire, Yorkshire and Greater Manchester, we provide only the highest standards of work and are Gas safe, OFTEC, CIPHE and Worcester Bosch accredited. We cover all boilers and heating for domestic, commercial and industrial heating and plumbing requirements, specialising in boiler repair and service for either Gas, Oil, LPG and Electrical work we pride ourselves on being prompt, competitively priced and professional. We cover BB, BL, M, OL, SK, HX and PR postcodes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Callum was very helpful and…

Callum was very helpful and knowledgeable!

June 4, 2026
Unprompted review
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Reply from JB Heating Services

Thank you for your lovely review! We’re really pleased to hear that Callum was helpful and knowledgeable. We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Engineer was very professional and…

Engineer was very professional and fixed the problem promptly! Would recommend.

June 2, 2026
Unprompted review
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Reply from JB Heating Services

Thank you for taking the time to leave us such a lovely review. We’re really pleased to hear the engineer was professional and able to get the problem fixed promptly. We truly appreciate your recommendation.

Rated 5 out of 5 stars

The engineer that came named Callum was…

The engineer that came named Callum was polite and very professional clean tidy job really made up with his workmanship 😊

June 1, 2026
Unprompted review
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Reply from JB Heating Services

Thank you so much for your lovely 5-star review! We’re really pleased to hear that Callum was polite, professional, and left everything clean and tidy. He’ll be made up to hear your kind words. Thanks again for choosing JB Heating Services 😊

Rated 5 out of 5 stars

Excellent service ,

Excellent service ,, the engineer turned up on time was very respectful to us and our property,, answered any questions we had ,, so would definitely recommend this company ,, plus the reminder email and phone call was a bonus as I always forget when the service is due!!

June 1, 2026
Unprompted review
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Reply from JB Heating Services

Thank you so much for your lovely 5-star review! We’re really pleased to hear you were happy with the service and that the engineer was respectful, on time, and helpful with your questions. We’re also glad the reminders came in handy, we know how easy it is to forget when a service is due! Thanks again for recommending us, it really means a lot.

Rated 5 out of 5 stars

Robin provided an excellent service

Robin provided an excellent service. Very happy with the work. Recommend.
Terry Mostyn

May 29, 2026
Unprompted review
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Reply from JB Heating Services

Thank you so much for your lovely review. We’re really pleased to hear you were happy with the service Robin provided, and we’ll be sure to pass your kind words on to him. Thanks again for recommending us!

Rated 5 out of 5 stars

Fantastic service from Matt & Calum

Fantastic service from Matt & Calum, arrived exactly on time, very professional and cautious, done a great job, no mess at all, I can highly recommend this company and especially these 2 engineers 👍

May 28, 2026
Unprompted review
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Reply from JB Heating Services

Thank you so much for your lovely review. We’re really pleased to hear you were happy with the service from Matt and Calum. It’s great to know they arrived on time, worked professionally, and left everything clean and tidy.

We’ll be sure to pass your kind comments on to them, they’ll really appreciate it.

Thank you again for recommending JB Heating Services.

Rated 5 out of 5 stars

Did the job well

Did the job well, was on time and efficient and friendly. Thanks

May 19, 2026
Unprompted review
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Reply from JB Heating Services

Thank you so much for your lovely review! We’re really glad you were happy with the service and that everything went smoothly. We’ll pass your kind comments on to the engineer too.

Rated 5 out of 5 stars

Great service!

May 18, 2026
Unprompted review
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Reply from JB Heating Services

Thank you so much for the lovely review! We really appreciate you taking the time to leave us 5 stars, and we’re glad you were happy with the service.

Rated 5 out of 5 stars

Great job done by Robin

Great job done by Robin. Gave plenty of notice before he arrived and service completed without any issues. Highly recommend.

May 18, 2026
Unprompted review
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Reply from JB Heating Services

Thank you so much for the lovely review! We’re really pleased to hear Robin kept you updated before arriving and that everything went smoothly with the service. We’ll be sure to pass your feedback on to him, he’ll really appreciate it.

Thanks again for recommending us!

Rated 5 out of 5 stars

Robin came to look at my boiler very…

Robin came to look at my boiler very friendly and explained everything that was wrong with boiler and what he was doing would recommend

May 14, 2026
Unprompted review
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Reply from JB Heating Services

Thanks so much for the lovely review! We’re really pleased to hear Robin was friendly and explained everything clearly. We’ll be sure to pass your kind words on to him. 😊

Rated 5 out of 5 stars

Brilliant job

Brilliant job

May 14, 2026
Unprompted review
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Reply from JB Heating Services

Thanks so much for the lovely review! We’re really pleased to hear you’re happy with the job, it means a lot to the team. 😊

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Superb communications, immediate response and good value too. Highly recommended.

May 8, 2026
Unprompted review
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Reply from JB Heating Services

Thank you so much for the lovely review! We’re really pleased to hear you were happy with the service and communication. It was a pleasure to help, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Lovely service and really easy

It was really easy to book and pay. Matt, the engineer who came out, was amazing. Really lovely, talked through what was being done and got it done without any stress on my side. I work from home and was able to continue to do so whilst he sorted everything.

May 7, 2026
Unprompted review
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Reply from JB Heating Services

Thank you so much for the lovely review! We’re really pleased to hear everything was easy from booking through to completion. Matt will be especially happy to hear your kind words, we’ll be sure to pass them on to him 😊

Glad we could get everything sorted with as little disruption as possible whilst you were working from home. Thanks again for choosing JB Heating Services!

Rated 5 out of 5 stars

Great Work JB

We had moved to a new property and had boiler issue but Will from JB heating services was extremely professional and resolved our issue in few hours time .. he is a gentlemen and I think he should get a raise for his tremendous commitment to his job .. Thanks again will and JB 🙂

April 14, 2026
Unprompted review
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Reply from JB Heating Services

Thank you so much for the amazing review! 😊 We’re really glad we could help get everything sorted for you, especially after moving into a new property. We’ll be sure to pass your kind words on to Will, he’ll really appreciate it. Thanks again for choosing JB Heating!

Rated 5 out of 5 stars

WB Boiler

Went with JB Heating to get a new boiler sorted. They gave us a few options, from cheaper ones up to the more expensive stuff, and actually explained the differences properly. We ended up going for the Worcester Bosch 4000 (option 2) and the install went smooth, no issues at all. Big shoutout to the admin team as well – really helpful throughout. Really happy with everything.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Premium Service

I had a scroll through the 1-star reviews before booking, just to see what people were kicking off about. Most of it seemed to be about pricing and how they charge.

To be fair, yeah – they do have a fixed price for a boiler clean at about £120, which is a bit dear compared to my old retired plumber. But saying that, these lot always pick up the phone and reply to emails, which makes a big difference.

Feels like you actually get looked after a bit and someone’s there to listen when you’ve got a moan 😂

Cheers JB Heating 👍

March 24, 2026
Unprompted review
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Reply from JB Heating Services

Really appreciate the feedback, means a lot to the team!
Glad we could help and get things sorted properly. Don’t hesitate to give us a shout if anything else comes up.

Rated 5 out of 5 stars

Hourly Rate

They charge by the hour, which is actually alright if there’s not loads wrong with your system.

Last year I ended up paying for about 3 hours ‘cause it were a breakdown, but this year, now everything’s sorted, it only took an hour for a service.

Not the cheapest, but you get what you pay for – proper decent, top service.

Little tip – make sure you’re in when the engineer comes so you can show ’em what you’ve noticed. Gives ’em a better idea what’s going on, otherwise they might just crack on with the one problem you’ve pointed out.

March 10, 2026
Unprompted review
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Reply from JB Heating Services

Thanks for leaving us such positive feedback, really appreciate it.

Breakdowns can work out a bit dearer as they usually involve parts as well, but we always try our best to keep things fair and get everything sorted properly.

Rated 5 out of 5 stars

Clear communications

Clear communications. Neat and clean. Everything working at the end. High quality workmanship.

March 25, 2026
Unprompted review
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Reply from JB Heating Services

Thank you very much for your kind review.

We’re really pleased to hear that you were happy with the communication and the standard of work carried out. We always aim to leave everything neat, tidy, and working exactly as it should, so it’s great to know this came across.

We truly appreciate your feedback and your support.

Rated 1 out of 5 stars

Stay clear of this company

Initial conversation and appointment was good. Issue rectified however a pipe was damaged whilst work was carried out which caused a bad leak and flood in the garage. This company refused to come and rectify the issue until i had paid £290 with no commitment to fix the issue caused free of charge. I had to get another company to rectify the issue. Claim form raised by them which i am contesting through court.

October 8, 2025
Unprompted review
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Reply from JB Heating Services

We’re sorry to hear your concerns.
For clarity, this matter relates to work completed in October 2025, where the agreed service was carried out and invoiced. The account remained unpaid despite multiple attempts to resolve it directly, and the matter was referred through a formal legal process.
A County Court Judgment was issued in March 2026 confirming the payment was due.
We take all feedback seriously and always aim to resolve any issues fairly and professionally.
Kind regards,

Rated 5 out of 5 stars

Friendly

Callum was a nice friendly lad, helped connect our gas hob, very helpful! Thank you Callum

March 19, 2026
Unprompted review
JB Heating Services logo

Reply from JB Heating Services

Thank you so much for your kind review! We’re really pleased to hear that Callum was able to help and that you found him friendly and helpful – we’ll be sure to pass your comments on to him 😊

If you need anything else in the future, don’t hesitate to get in touch. Thanks again for choosing JB Heating!

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