J.Crew Reviews 372

Max in the customer service department (by phone) helped with with getting a price adjustment for a dress my wife ordered. Max was very friendly, helpful and knowledgeable. Just wanted to recognize Max for the great service, friendly and professional attitude. Thanks very much.

They can't even send the correct item. I was sent something else that I did not order. Absolute failure.
Happy to update this review if you can correct your fault in a professional and timely manner.

After years of falling prey to their smaller size offerings, I've decided to take my chances elsewhere. Sweaters that fade and fray or get holes after a few washes on cold and delicate cycle! Unacceptable! Not to mention the number of shirts and even trousers that have shrunk after one wash! Cheap fabric, ineptly sewn and unreliable sizing. Are we really that desperate? And the design choices? OMG, can I just get a nice solid color blouse without some stupid ruffle, bizarre pattern or applique or slit up the sleeve? Bye Bye J Crew!

I ordered 2 pairs of pants, and the online form populated the incorrect address (an old one). I emailed customer service immediately following the order using the online contact us form. No reply. I emailed again a few days later. No response. I then contacted someone via the online live chat session, and was told the item had shipped, and I would have to reach out to UPS to redirect the package. No apology. No interest in helping me resolve the matter and zero accountability. I have now paid $26.98 to UPS to get my package delivered to the right address. Customer service is abysmal and you will not get a response for days.

They have been utterly deplorable! I bought a sweater that was too big. Never wore it. Sent it back in good time exactly as instructed. J.Crew proceeded to charge me about $70 for shipping. Nowhere was that made clear and J.Crew provided no proof of the charges. Had I know that would try to extort half the cost of the sweater, I would have kept it and worn it even though it was too big or givwen it to my son. Stay far, far away!!

I would give zero stars. Erased discount, did not recognize my correct address, a pain in the ass. Keep your stuff

I purchased a Xmas gift on Dec 9. My son wanted to return it and it was sent back 1/20. I was not able to get a refund but a store credit! Terrible customer service - i'll never buy a holiday gift again from here

I think J Crew makes the best chinos at their price. In a world where everything is getting expensive, it's nice to see their chinos staying more affordable but still fitting great and holding up well

Horrible quality, clothing drapes . Had shipping issues as well. Return about $300+ worth of items.

I ordered two dresses, the items were nice quality but they didn’t fit, I returned them and approximately 3 weeks later received an email stating that they had received my returns and £95 would be refunded, I only received £47.50! The amount of time I’ve wasted trying to get the rest of my refund makes me SO cross!

They make profits by using ridiculous size tables, then they charge 46€ for the return. Company is one big scam.

Great store and great clothings

Terrible!
Ordered items November 10 with 25% discount and did not work.. emailed & was told it would be done manually with order number.. but then another email stated oh oops only in US not Canada.. Well, not right .. So I want my order cancelled.. It says on website here to help.. What help .. terrible because you cannot speak to anyone and different people answer emails .., I don’t want the items & very POOR customer service..

I just spoke with Sherry (a manager in Customer Service) at J Crew and asked if she could kindly look into why I had not received my 20% discount code that I never received after completing 3 different reviews on 3 different J Crew orders I had placed. All of my reviews have been posted and confirmed. Sherry then says I did not receive the discount code because it takes 3-5 business days to receive the code. This was after calling three times this morning to find out about what may have happened and being hung up on because the overseas representatives did not understand English so they hungup on me instead of just transferring me to a US based team for assistance.
J Crew has fallen so far downhill there is sadly no hope for recovery. The customer engagement and service is the worst out there. Lesson learned.
If you are bombarded with requests to do customer reviews for J Crew just delete the emails as it's their usual duplicitous way of doing business. Another one bites the dust. Goodbye and good riddance to J Crew.

Over the past 6 months I have ordered from JCrew online approximately 7 times. Of those 7 times, I have only received my orders 3 times. I am not exaggerating either. In every case the orders are shipped from NC to a warehouse in Bridgeport, NJ-(I live outside Philadelphia)Tracking from UPS indicates they depart that facility and I usually receive notification subsequently that the item was delivered. When I call JCrew to inquire because there was no delivery made or attempted, I'm usually instructed to wait a few days-meanwhile it's already past the already slow 10 or 14 day mark since I placed the order. Eventually I have to call back, plead my case, etc... at times I have accepted their offer to replace the now determined lost item. They provide free overnight shipping except in this most recent case, I am still waiting for the express shipped item I was promised 3 days ago and I have to once again make the calls, you know the drill. UPS, when contacted provides zero information and support. I can't be the only person this happens to and frankly, nobody at JCrew seems to care that much. I don't know where the blame lies here but I know I am a very frustrated consumer and if JCrew cared one iota about their customers, they would address this major issue. I can only conclude their blatant incompetence speaks volumes about their regard for their (now former)customer base.

If i could give the store a zero rating i would. i went to shop with my new married daughter who just got a new job and just wanted a few sweaters , a somewhat tall med ash blonde sales associates that worked there acted like they werent even at work this day. While she had her cord and mic and was a worker there. She was dismissive and rude and could not even answer a question back with a nice tone. Customer service workers need a nice tone, people deserve respect when they are shopping at what is supposed to be a "better branded store. I will never shop Jcrew ever again! i would not support a company that hires such people to represent there store, she most likely was a manager or atleast a senior associate with the attitude she showed. A huge dissapoinment . Hire better people JCREW for a store that is located in a downtown area and its chicago with a diverse population! I HAVE SHOPPED MAG MILE THE LAST 30 YEARS.

J Crew. Spent $500 and I actually got everything half price. All of my summer tops came out of the dryer wrinkled. I always take my clothing out of the dryer when the clothing is still warm, to hang. Apparently, all of their c*** needs to be ironed, really! Horrible material, even the t shirts were not made properly. I'm a size 6, and I bought large t-shirts for comfort. They seemed soft in the store. But after washing the material was kind of rough and they were too tight under my arms again, I'm only a size 6 with small arms. Reached out to corporate because I was so unsatisfied. Instead of allowing me to take them back to the store, they said, return all the clothing to corporate, pay for the return
shipping and we will look at the clothing and review the issues. Donated everything. Their clothes suck and are over priced. I went to Banana Republic today. Their quality is outstanding and the fit is perfect. Love the extra attention you get from the sales people as well. Also stopped at Old Navy and bought some shirts. Even their quality was outstanding and so inexpensive.

Shopping on Jcrew factory website is painful!! OMG, I hate it. Page jumps, I put things in my cart and the site goes down when my internet is not, and then when you check out (I have to go to my laptop to do it), and it is very NOT user friendly when it comes to entering your info. You sit there like an idiot trying to figure out what the heck it wants so you can place the order. It is not laid out to understand on the check out process. You go nuts.

Every time you go in and out you lose rewards, or they change, as well as prices. Funny that only the sizes you need are all taken. It’s like they see you coming. Specials they offer change once you get to your pay option. Take a photo of your purchases because you are charged a different price once you pay, but you are not given a warning. If you use a jcrew credit card, the prices go up once you sign in. I guess this company believes you will not call in to get your prices changed. Price changes must be common because when you call customer service they even have an option available for this. Product is not good, unless you pay double or triple the price. Product rips, fades & comes unsewn on its own. Not a good company to do business with. They even offer discounts for you to give a review. Companies should not have to offer discounts for reviews. The site kept blocking me from making my purchase because it was a large order with a lot of discounts. It eventually blocked me from the site so I would not place my order.