Jdsports Reviews 

4,342
TrustScore 2.5 out of 5

2.6

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Rated 3 out of 5 stars

The website can be better but the delivery system definitely needs work. Be aware that delivery times is at least 10 days if you order online. Also in my experience i never got the update that my or... See more

Company replied

Rated 3 out of 5 stars

You have the best sports clothing collection but i was not inform about the products which i ordered but not getting them till the time i cancel the order myself. i mean you could update your website... See more

Company replied

Rated 2 out of 5 stars

Cancelled order without notification, but returned money promptly from which 2 stars. Claimed that the product was not in storage, but the same product was still being sold in their web-page - two wee... See more

Company replied

Rated 3 out of 5 stars

In as much I like making orders from you guys. What I don’t like is. You have never sent me a complete order. Always something missing. Then you don’t even inform me about it. After paying for shippin... See more

Company replied

Company details

  1. Shopping & Fashion

About Jdsports

Written by the company

JD Sports on Suomen johtava urheilumuodin jälleenmyyjä. JD:llä on laaja valikoima miesten, naisten ja lasten sneakereitä, jalkineita, urheiluvaatteita, katumuotia ja asusteita, joista 80 prosenttia on myynnissä vain JD:llä. Tämänhetkinen tuotevalikoima kattaa kaikki suosituimmat urheilumuodin merkit, kuten Nike, adidas, The North Face, Vans ja PUMA, sekä vain JD:ltä löytyviä merkkejä, kuten McKenzie ja Pink Soda Sport.

Ota meihin yhteyttä

Contact info

2.6

Poor

TrustScore 2.5 out of 5

4K reviews

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Asks customers to review

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2.6

All reviews

(4,342)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

Unbelievably bad experience with this…

Unbelievably bad experience with this store, both online and in person. There seems to be virtually no customer support. None of the phone numbers listed for their stores are ever answered. They simply ring endlessly, no matter when you call.

The in-store experience isn't much better. Many of the employees, mostly immigrants from what I observed, were poorly mannered and seemed to have little idea of what was going on. They would often just wander around the store as if they were customers themselves rather than employees who were there to assist people. The overall impression was extremely unprofessional and disorganized.

I ordered a pair of shoes more than two months ago, and I still haven't received them. They haven't responded to my emails or phone calls either. At this point, I'll probably have to visit the store in person just to cancel the order.

Overall, the level of customer service and professionalism has been unbelievably poor. Based on my experience, this store simply isn't worth the time, effort, or frustration. I would strongly recommend shopping elsewhere.

August 18, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered shoes NOT BRAND NEW

I ordered shoes (Nike Reax 8 TR for men) for a gift. Was my first time to do online shopping at JD sports. I have no issues on the other online shops here in Finland I was disappointed! There were NO TAGS! Seems like it was used! I doesn’t look brand new. There is even a visible small stain. The packing is not good! And their return policy is you have to pay on your own around 20€. They only offer free return but you have to bring it on their own shop. Definitely i’m going to return.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE OF CREDIT CARD FRAUD

BEWARE OF CREDIT CARD FRAUD

These guys change your phone number to their friend's number and send the package to their friend, then tell you it was sent and collected. Police have been noted.

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible service:(

Horrible service!
I ordered 3 items from JD Sports Finland online store. At the time everything seemed to be in stock and the order went through, only to receive a email couple of days later telling me that my order has been cancelled since they don’t have 2 of the 3 items i ordered. My question here is, why sell things that you KNOW you don’t have in stock.
Very frustrating and definitely won’t make another purchase from JD Sports Finland again.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

JD SPORT IS WORTH IT 💪🏽

Customer satisfaction, this company is trustworthy & they have kind , reliable, and hard working employee .

December 23, 2024
Jdsports logo

Reply from Jdsports

Hei,

Kiitos palautteesta!

Hyvää päivänjatkoa!

Ystävällisin terveisin,
JD Asiakaspalvelutiimi






Rated 1 out of 5 stars

Still not get my order

I ordered I like shoes at your Tripla branch, I paid 108€ for. Your staff told me that You We’ll get the order in weeks but still not any update until last week. I went there and shocked, your team told me that the products doesnt in stock.
Almost one month I’m without shoes Even though I pait for already

Order No: 650485904

Upon your request, I can send you the receipt!

Thank you
Mehmet YILMAZ
00358452364045

November 18, 2024
Jdsports logo

Reply from Jdsports

Hei,

Kiitos yhteydenotostasi.

On todella ikävä kuulla, että et ole tyytyväinen kokemukseesi verkkosivuillamme.

Täytä asiakastuen verkkolomake seuraamalla alla olevaa linkkiä. Lisää seuraavat tiedot tilausnumerosi, koko nimesi, sähköpostiosoitteesi sekä laskutusosoitteesi postinumeroineen.

https://www.jdsports.fi/customer-service/contact/

Ystävällisin terveisin,
JD Asiakaspalvelutiimi

Rated 3 out of 5 stars

Unfortunately i just got less than half…

Unfortunately i just got less than half of the products that I ordered.

November 8, 2024
Jdsports logo

Reply from Jdsports

Hei,

Kiitos yhteydenotostasi.

On todella ikävä kuulla, että et ole tyytyväinen kokemukseesi verkkosivuillamme.

Täytä asiakastuen verkkolomake seuraamalla alla olevaa linkkiä. Lisää seuraavat tiedot tilausnumerosi, koko nimesi, sähköpostiosoitteesi sekä laskutusosoitteesi postinumeroineen.

https://www.jdsports.fi/customer-service/contact/

Ystävällisin terveisin,
JD Asiakaspalvelutiimi

Rated 1 out of 5 stars

I returned a purchase 17 days ago

I returned a purchase 17 days ago, but the amount I paid has not yet returned to my account. You are awful at return service

November 4, 2024
Jdsports logo

Reply from Jdsports

Hei,

Kiitos yhteydenotostasi.

On todella ikävä kuulla, että et ole tyytyväinen kokemukseesi verkkosivuillamme.

Täytä asiakastuen verkkolomake seuraamalla alla olevaa linkkiä. Lisää seuraavat tiedot tilausnumerosi, koko nimesi, sähköpostiosoitteesi sekä laskutusosoitteesi postinumeroineen.

https://www.jdsports.fi/customer-service/contact/

Ystävällisin terveisin,
JD Asiakaspalvelutiimi

Rated 3 out of 5 stars

You have the best sports clothing…

You have the best sports clothing collection but i was not inform about the products which i ordered but not getting them till the time i cancel the order myself. i mean you could update your website or just let customer know

September 25, 2024
Jdsports logo

Reply from Jdsports

Hei,

Kiitos yhteydenotostasi.

On todella ikävä kuulla, että et ole tyytyväinen kokemukseesi verkkosivuillamme.

Täytä asiakastuen verkkolomake seuraamalla alla olevaa linkkiä. Lisää seuraavat tiedot tilausnumerosi, koko nimesi, sähköpostiosoitteesi sekä laskutusosoitteesi postinumeroineen.

https://www.jdsports.fi/customer-service/contact/

Ystävällisin terveisin,
JD Asiakaspalvelutiimi

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