JetEx Simulation Reviews 

145
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, friendly, and knowledgeable throughout their visit, ensuring every single visitor feels truly valued. People note that instructors provide clear instructions, offer constant encouragement, and expertly tailor the sessions to individual skill levels. Consumers are particularly impressed by the incredibly realistic simulator setup, noting that the full motion and detailed cockpit design make flights feel completely authentic. Visitors also warmly appreciate the thorough explanations given during educational courses, which successfully make all participants feel immediately safe, relaxed, and fully comfortable.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the incredibly realistic simulator... See more

Staff

Users describe positive interactions with staff, frequently highlighting instructors who are welcoming,... See more

Product

Customers consistently note positive experiences with product, highlighting the incredibly realistic... See more

Service

People report positive experiences with service, highlighting a welcoming, highly professional team and staff... See more

Instructions

Customers had positive experiences with instructions, expressing great satisfaction with the informative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has always been on my bucket list to have a go at flying a commercial jet. So found this great company,JetEx, in Frome, who offer packages to experience their fully realistic Boeing 737 s... See more

Rated 5 out of 5 stars

I'm autistic and love planes - this was a birthday present and I absolutely had the best time ever. Mats was immediately so welcoming and friendly, was very clear in all instructions and I really ca... See more

Rated 5 out of 5 stars

I did a Fear of Flying session today and I loved it! It so realistic and during the first take off, I felt the familiar fear but because we were able to do it several times, that quickly passed and I... See more

Rated 5 out of 5 stars

This was a birthday gift for my husband (aviation enthusiast!) and it was perfect! JetEx provides a unique, realistic flight experience and to have such a facility in the area is fantastic! Romek gre... See more


Company details

  1. Aviation Training Institute

Written by the company

Full Motion Flight Simulator Experience JetEx, operates an ultra high-fidelity full motion Boeing 737 flight simulator. Since opening in 2022 JetEx has delivered unique flight experiences to professional pilots, aviation enthusiasts and thrill-seekers in a professional standard 6-axis jet simulator.


Contact info

4.9

Excellent

TrustScore 5 out of 5

145 reviews

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No recent history of asking for reviews

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4.9

All reviews

(145)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceeded expectations

Bought as a gift. Better than I had expected. Had just 30 minutes but it was enough for a first time. Mats is an excellent guide and entertaining as well.

November 14, 2026
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Rated 5 out of 5 stars

Absolutely amazing experience on 737 simulator

This was an absolutely amazing experience that exceeded all my expectations. I booked a 120-minute session, and what I particularly appreciated was that you genuinely get the full 120 minutes in the simulator, with no unnecessary delays or time wasted. I already own a fixed-base 737 procedural training station at home, so my main objective was to see how realistic my home setup was compared to the JetEx motion simulator by putting myself through some challenging scenarios. I was genuinely blown away by just how realistic the JetEx simulator was and the limitations of my own simulator. Although all the avionics and cockpit systems were familiar to me, the six-axis motion platform, combined with dynamic force-feedback loading on the flight controls, took the experience to an entirely different level. These are features that simply cannot be replicated in a conventional fixed-base simulator. I would therefore strongly recommend JetEx to anyone who wants to experience what it actually feels like to fly a real Boeing 737. There are other providers offering 737 simulator experiences, most of which are fixed-base and perhaps a little cheaper per hour. However, in my opinion, they simply cannot match the realism and immersion offered by JetEx. If you're serious about experiencing a realistic 737 flight simulator, look no further. I cannot recommend JetEx highly enough, and I'm confident you won't be disappointed.

November 11, 2026
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Rated 5 out of 5 stars

A wonderful experience!

Thoroughly enjoyed the whole experience. The instructor could not have been more helpful, encouraging, informative and just a great person. The simulator was incredibly realistic and it was terrific to have the opportunity to fly in daylight and at night. I can only thank JetEx for bringing this amazing experience to life. Would definitely highly recommend. Thank you.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

An AMAZING Birthday Gift Experience

I brought this experience as a gift for my husband’s birthday 11 months ago and I thought “well that was a waste of money”because he hadn’t used it.
I finally booked it for him two weeks ago and OMG what an amazing gift experience it was!
I’m not sure who enjoyed it more, Jon or me. It was INCREDIBLE!
Jon actually said last evening that it was one of the best gifts he has ever had.
A friend at work experiences it and her husband last year and gave me JetEx card.
Bev is not one to be gushing about something but on this occasion she was.
And I can see why!
Mats, Jon’s instructor couldn’t have been nicer. He was so personable and incredibly knowledgable in his ability to teach.
Hands down they were the nicest guys you could ever meet.
Thank you to JetEx for an incredible experience.
It was an hour of our lives together that we will NEVER forget.
Maybe next time I will have a go!
Kind regards
Deborah and Jon

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience - really helped me with my fear of flying to understand better the dynamics of flying the aircraft and how the plane handles turbulence.

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

It was an amazing experience

It was really good session, not my first in a sim and I fly microlights. However my instructor Mats on hearing my experience tailored my hour perfectly and made it just amazing. He is professional, friendly and a great asset to Jetex. Thank you.

September 12, 2026
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Rated 5 out of 5 stars

Up up and away...

The flight simulation experience was amazing! Very welcoming and helpful team and the coaching was highly informative and encouraging. Highly recommended.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

My teenage son had a fantastic…

My teenage son had a fantastic experience at JetEx Simulation.

He had a 1-hour session which was ideal, but think he'll be back in the future for a longer one.

Victor made us very welcome. He was informative and gave just right amount of instruction together with general aviation knowledge.

The simulator experience is fantastic and so realistic, well worth paying the extra for the real deal.

I was able to sit in the jump seat to take videos and photos which was great.

I'm sure we'll be back and would highly recommend for any budding pilot.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Victor our instructor

Victor, my instructor met us with a smile and made me feel extremely at ease.Victor was the consummate professional instructor showing me to fly the 737jet. Talking me through every part of the process. Thank you for making the experience unforgettable.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Recently visited JetEx for a Boeing 737…

Recently visited JetEx for a Boeing 737 experience that I received as a gift for my birthday. I had a fantastic time, and would recommend it to anyone wanting to see what’s it’s like to be in a real 737 cockpit. Great staff and instructor, thoroughly enjoyed!

August 26, 2026
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Rated 5 out of 5 stars

I had a fantastic experience.

I had a fantastic experience of piloting a 737 simulator at JetEx. It was an experience I will treasure forever.
Mats friendly and professional teaching made it very enjoyable. He is very patient and calm as you would expect of an experienced pilot. Victor who sets up the destinations is also key to the enjoyment of the simulated flight.
I like to thank them for the tremendous day. This is a professional Experience that I would highly recommend.
Thank you.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

What an awesome experience

What an awesome experience, from start to finish. In my head it would be like flying on a PlayStation but how wrong I was. The set up is amazing and cockpit is taken from a real plane. Everything inside is a working replica of a 737. My instructor Tim, was also amazing, offering clear instructions throughout. He also had some great stories regarding his previous and current jobs. Will definitely return when the Harrier sim is up and running.

If you’ve ever wanted to experience flying a plane, then this is for you, the reality is incredible.

August 8, 2026
Unprompted review
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Rated 5 out of 5 stars

5* Sim Experience

Dear Mats and Team, wow where do I start.

Wow from the off, this experience was fantastic. I’ve done some sim stuff in my time, the BAE Typhoon sim, Worked in military simulation for years.

But this is on another level, got this experience as a birthday present.

From the moment we arrived I was blown away with the setup, how friendly everyone was, the waiting area for guests that can’t get in the plane while I was flying. Great to have one guest able to come into the “sim” while I was in flying with Mats.

I say “Sim” but this is as real as it gets without actually going to an airport.

The sounds, the motion, the interactive with the flight controls, the weather, the emergencies, everything was just crazy real.

I could go on and on about this, but wow.

“I WAS JUST BLOWN AWAY WITH IT ALL, crazy good”

Highly recommended and worth every penny.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

JetEx Simulation Fantastic Simulator

JetEx Simulation with its full motion was by far the best B737 simulator I have ever experienced. Previously I have been to two other B737 simulators and whilst they were good, they did not have motion and did not fully achieve the same feel of being in a real B737. On arrival for the two hour session I was met by Romek, who was looking after the backend of the simulator and Victor my instructor, both were very friendly and welcoming.
I have MSFS 2024 and have “flown” many hours in the B737 but it does not compare with having real switches to push and pull. I had a set of objectives that I wanted to achieve and Victor helped to ensure I met my aims. I started as near as possible cold and dark at a Gatwick Gate. We went through the pushback and startup procedures and taxied out to the runway. Taking off using TOGA we levelled off at 3000ft to remain in the RADAR circuit to carryout a mixture of ILS and visual approaches in different weather conditions including an ILS Autoland in zero visibility. I also did a couple of take off aborts to experience emergency situations. To finish off the session I carried out a visual circuit at 1500ft and finally for fun Victor suggested an approach to London City which, with a 6 degree approach, is quite challenging, however, I managed to get it on the runway in one piece and down to taxi speed before the end of the runway.
A big thankyou to Victor who was a great instructor with just the right amount of input and help when needed. I fully recommend “flying” with JetEx and hopefully in the future I will be able to return for another flight.

July 16, 2026
Unprompted review

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