Jet Pet Resort Reviews 

Thank you to the Jet Pet North Shore staff for taking such great care of our dog, Duggie while we were away! It made such a difference knowing that he was in good hands. It was a fun bonus being able to watch our dog daily on the live cam playing with other dogs. I really appreciated the tour I received of the kennel prior to leaving and seeing the indoor & outdoor play area as well as the sleeping quarters. Thanks again for making it such a great experience for our dog! I would highly recommend you.

Never wrote a review in my life before now on Google as well but I must warn others. This place has changed managers so many times and I can understand why. Was good for a couple years then the managers were gone. Some regular faces are still there but the place smells terrible AGAIN. I got a refund on daycare packages last winter when it all went downhill. My dog started coming out smelling like urine . Often it took a long time for them to get her because there's not enough staff which is very concerning. Gave this place so many chances and just when I thought it was getting better it went downhill again. It's obvious that whoever owns this place only wants to line their pockets. I've found care elsewhere and she comes home clean and not scared.

I just picked up both of my cats who had a 7 night stay at Jet Pet. I was feeling while I was away that they didn't have time for my kitties, I had to keep asking them to send photos and let me know how they were doing. I had to pull the information from them to tell me how they were doing and all I received was "they're doing well, they're eating". When I picked them up I was handed the remaining food, 3 cans of food which represented 3 meals. I portioned out exactly how many wet food meals they were going to receive and i got 3 of them back. That means they didn't get 3 meals. They have dry food as well and I received about half of that back, which I had also portioned out and told them about, so they didn't get much of this either. After being home about an hour both cats had diarrhea all over the bathroom floor because they didn't receive any fortiflora in their food. I had given exactly the amount they needed for the 8 days of being there. I will never leave my cats with them again. They were the worst. It has gotten new owners in the last couple of years and I was happy with them before because they really loved my cats, but this time, it was very blatant they didn't care.

I never have to worry about my pup when she stays at Jet Pet Resort. The staff is always friendly and genuinely loves all the animals in their care. It's comforting to know my dog is in good hands while I'm away.

How can I file a complaint against this business? They are not careful handling dogs.

My friends dog has been absolutely traumatised after his stay here. Instructions were not followed and the dog lost a lot of weight. What kind of place is this that doesn’t love and care for the animals that they look after. Please avoid this place!!

When you have so many pets in one place, you expect a mess. These people are not prompt about cleaning up the mess. Thrice in a month, I have noticed a stench here.