Hello,
TLDR - First, this review is NOT about an order from our site! Please read on for more details.
As Jetroids, we always provide honest service to all of our customers and we always try to protect them in a fair way. We are also authorized seller of all brands we sell and that can be verified through manufacturer's website.
It looks like there is some confusion here, first of all we do not provide insurance with extra cost and we do not ask for any payment in case of flagged packages or anything else. It looks like maybe you've been scammed by someone else, or you placed an order on some other site and you are confusing them with us.
We requested more information on Trustpilot from you in official way too but also please visit our official website and please provide us more information about your purchase via Contact Form, this will help us identify fraudulent site and warn our customers against it.
Please place orders only on our .cc website. As we state on our website, .com domain is NOT RELATED with us and completely fraudulent, several scam sites are using our logo and reputation to run a scam! Please verify the authenticity of any site by checking it against the manufacturers' official authorized sellers list.
Also, we also do not sell products via Telegram or Whatsapp, Facebook or any other social media. Please remain vigilant against fraudulent Telegram channels, Whatsapp numbers, Facebook profiles.