Jewel Renewables Reviews 20

This company installed our solar, battery and inverter system but from day one it was unreliable. Despite numerous attempts by their engineer to fix it, it continued to be unreliable. Eventually I organized for an independent engineer to inspect the system and he deemed it so unsafe that he shut the system down and said if we turn it back on then would are likely to have an electrical fire. Obviously we contacted Jewel with this information along with photos of the melted internal workings of the inverter. They admitted is was installed incorrectly but then have done nothing tangible to remedy the problem. They refuse to answer emails and even when I took them to the small claims court, they did nothing. I would steer clear if this company

Andy Kyle and Matt came to fit the windows today, great service and very friendly. Fast installation and left the house tidy. Windows look amazing, would recommend.

recently had solar panels and a battery installed by Jewel Renewables, and I couldn’t be happier with the whole experience. From the very first consultation, the team were professional, knowledgeable, and transparent. They took the time to explain everything clearly, answered all my questions, and provided honest advice tailored to my needs.

The installation itself was smooth and efficient. The engineers arrived on time, worked neatly, and were very respectful of my home. Everything was completed to a high standard, and they made sure I understood how to use the system before leaving.

Since the installation, the panels and battery have been working brilliantly, and I’ve already noticed the difference in my energy use and bills. It feels great to know I’m reducing my carbon footprint too.

Overall, I’d highly recommend Jewel Renewables to anyone considering solar. They combine great service with real expertise, and I’m delighted with the results.

My installed solar power system had stopped working normally and was running "off-grid" for unknown reasons; then I had to change my Broadband connection and so the equipment suppliers app on my phone lost connectivity also and I could not even view the status of my Solar Power system. I popped into Jewel "on spec" to see if they could assist. David Ashford was most helpful in pointing me to suitable online media that helped me to re-establish both the use of the app and the connection of the solar power systems datalogger dongle via the Internet to the app. Finally, and most importantly, he spoke to the UK supplier of the equipment so that they would kick the whole system back into normal working operation. A mental lifesaver.

Replacement front door fitted. The whole process was seamless with good communication from initial quote to installation. Your installer David J arrived on time, was friendly, tidy and professional and did an excellent job. I would recommend.

Very personable and informative initial Sales pitch.
Negotiated down on the price reasonably, comparing to other quotes I'd had.
Was a little nervous initially ahead of any work being carried out - the usual trepidation of did I get scammed. But having paid the relevant upfront costs the work started on time, was done to a high standard, and the solar system installed lives up to expectations.
After-care continues to be strong and I'd definitely work with this team again.
Highly recommend.

Edit: I have one good thing to say about this company and that is that Dave in customer care has worked to resolve the following issues, I am grateful for him and his efforts. Jewel have now decided to compensate me for the difficulties I have experienced.

I will attempt to summarise our experience but the list of reasons for the 1 star review is extensive.

- Install was subcontracted to a team who were vocal about being less than happy to be there, didn't have correct lifting device for scaffold, didn't have all necessary materials - rude to me, grumpy, difficult. I had to project manage and problem solve for them all day.

- Had to visit 4 times to install it as they were missing bits (all different people). Install should have taken 1-2 days.

- None of them then checked the system was all connected and working as it should be.

Faults with the system:

- Battery wasn't discharging to system,
- Inverter was incorrectly programmed and nearly over-heated
- CT Clamps on wrong way round
- Wiring was untidy and secured badly at side of house (cable tied to downpipe)
-Eddi was installed visibly damaged and was using grid power
-Zappi EV charger wasn't earthed.

Most of these issues took several visits, head scratching and me making suggestions from online forums myself for them to be resolved and all took MONTHS of chasing. I'm sure I am forgetting others too...

-Jewel blocked my phone number so I couldn't call the office, when I called on 141 or from my husbands phone it let me straight through.

-Scaffolding wasn't struck until I prompted, guys came with what looked like an under-age lad and dropped scaffold poles through my deck, damaging several places, and dropped a handful of poles on the side of our BBQ scratching that, dragging it through our side-walk way and damaging even more of the decking.

- Jewel wouldn't resolve decking for months, refused to pay out compensation, guys who came to do it said they would go get the stuff and then literally disappeared, never came back. We ended up doing it all ourselves with just enough money from Jewel in the end for the boards and a bit of paint which took us, a couple with 2 young kids, over 7 full days of labour.

- Months later our roof started leaking, a roof tile had been cracked and one had slipped completely away from the solar bracket causing significant internal damage which took months to resolve again.

They rarely knew the answers to questions about the system, misinformed me about its capabilities and the limitations of installed products, took months to resolve every issue…

Dave has tried to reassure me that they are working hard to ensure the teams they use are more reliable, knowledgeable and through my bad experience it has lead to them making changes on how they operate. Lets hope thats true and other customers have a better experience than us.

We used Jewel Renewables to install an additional battery on the solar system at The Old School in Tongham. Additionally they installed far infrared heating and a power diverter to the hot water tank. Dave was extremely helpful throughout, working around the occasional use of rooms and delivering a first rate installation

We recently had solar panels (and batteries) installed by Jewel and couldn't be more happy. The process was quick and efficient throughout and I was kept informed at all stages, and given contact details of various people should I need to contact them. The proposal was great and informed me of potential power and the installation was personalised to accommodate the trees nearby. Everything that was proposed was well justified and so far has produce more power than I was expecting (bonus). Friendly fitters from start to finish and neighbours have already enquired about a future install with Jewel. Highly recommended.

Jewel replaced our front door and everything about it is excellent. The initial review was thorough and the sales guy was not only knowledgeable but assisted with useful suggestions. The communication throughout was great and the installation was on time and Dave Vernon who installed the door was extremely professional. We cannot fault the service and product provided by Jewel. We would highly recommend Jewel and will definitely go to them for any future installations.

The difference between the old and new windows and doors is unbelievable and David J did an amazing job, nothing was a problem he just got on and did a awesome job and we are so so happy with the finish. Finished to such a high standard thanks you all at Jewel Windows definitely recommend to family and friends especially if David is your fitter.

Andy and Kyle have been excellent all week, courteous, tidy, hard working and happy to fix everything in their power. They have tolerated me (being grumpy), our house which is designed to strengthen leg muscles (it’s two flights up from the drive just to the front door, and then a two storey house) and they even kept an eye out for the dog (Willow) who made the odd break for it.

They were great guys and did a first rate job. If the next guys we have in for something are half as good I’ll be a happy man and Willow will remain a happy dog !
Thanks guys, have a great weekend, you deserve it,
Cheers,
DJ

The installers ( Dave and Alex) arrived on time and got to work straightaway.
They were both polite and pleasant.
The windows looked really good once installed and they cleaned up well as they went along.
Would recommend.

I'm writing on behalf of Ashbourne Court Care Home.
We are very pleased with the work done by David Hart and his team mate.
They were professional and kind and polite towards our staff and residents.
The windows are looking great .
We will be happy to work with you in future .

Andy and Kyle did a great job, very happy

We’ve had a great service and great door from Jewel. We ordered the door in January and have delayed the installation due to building work. They have been great, kept in contact. And the door has been installed today by David J who has done really good job. Thankyou

I had a competitive quote from Jewel Renewables, in fact they were one of only two companies that responded despite me sending out to six companies. I eventually selected Jewel based upon their quotation detail which included Solar energy statistics/prediction on what power generation I was likely to see. In addition I have used Jewel Windows before and the quality of work and after-sales is very good. The installation went well and the system is up and running and producing better than expected results which is impressive for the winter months, the best I've had to date on a bright sunny winters day was 21kw but I have 14 panels. Their technical expert Dave Ashford is exceptionally knowledgeable on all the technical aspects and installation of the systems. To date no issues and the system is running well. Highly recommend.

Excellent !
Jewel have just done our solar panels and have done an excellent job. The Fitters were polite, on time and cleaned up after themselves. The Project Manager Dave has been very professional and came back to go thro everything as my Husband was away when the fitting was done. Would highly recommend !!

Jewel renewables is in its advent. You will be messed around waiting for parts and probably be relying on sub contractors or sub sub contractors who a lot of the time won’t be bothered with you as you are a small fry one off house and they probably have bigger more attractive jobs lined up. The lack of communication and lies is disturbing to say the least. Jewel Renewables are good at asking for payment and trying to placate you (although they even mess this up.) I would recommend another company until this one is more established. Just walk round your block and knock on the door of solar panel owners and see who they recommend and are happy with.

To expand further, the solar panels were hooked up incorrectly after installation. This was after a string of mishaps. We insisted that they weren't working properly after analysing the GivEnergy App (shows data of solar panels) and our Smart Meter data over a period of time. We were told the App wasn't working because we hadn't paid our final part of the bill. After the electrician finally came round he admitted it was wrong and rectified the problem. It was also suggested that the solar panels were working but the National Grid can only cope with so much exported power.

After the mistake it was agreed with Jewelrenewables that they would refund us for the expense of having solar panels that weren't hooked up correctly. We had been paying for electricity that would have been offset by the panels. This has not been the case though. More requests for final payment were made by the company with the threat of getting debt collectors involved. The head of Business Development emailed, "We have logged into your system and can see that it has been performing well so some time so the full balance of the most recent invoice will be due this weekend " Imagine if you took out a 1 year subscription with Netflix and it didn't work for the first 3 months. It's been working for a while though (9 months) so you get charged the full amount. For them to agree and then change their mind is very bad practice. Jewelrenewables step up and honour your word please.