Joblogic - Service Management Software Reviews 

366
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being extremely helpful, patient, and thoroughly knowledgeable throughout the entire onboarding journey. People deeply appreciate the exceptionally quick response times and the effective solutions provided whenever they reach out with various system queries. Some reviewers were not happy with the software complexity, noting that initial training sessions felt very difficult to follow and poorly structured for daily operational needs. Consumers also mentioned frustrating experiences regarding rigid workflow management and support agents failing to properly address specific technical limitations during interactions.

What people talk about most

Staff

Reviewers mention positive feedback about staff and express great satisfaction with the support and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that team members are... See more

User experience

Users describe positive interactions with user experience, highlighting strong fundamentals and a good... See more

Service

People report positive experiences with service, noting that the platform makes daily operations run much... See more

Response time

Consumers find response time to be exceptionally positive, consistently highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted Joblogic support initial AI responses but after 10 minutes live chat and teams support was great. Support agent Ali Nawaz guided me through the distinctions between the various areas. At fir... See more

Company replied

Rated 5 out of 5 stars

I know I've left reviews, but I've pushed the support team to the edge sometimes during the past 14 months! The Joblogic Support Team are amazing every time! Shabahat & Sheryar have been particul... See more

Company replied

Rated 5 out of 5 stars

Muniba - It'll be sad to see you go - you were great as our main (Product Support Consultant) contact when trying to get a solution to our (many) problems and - you answered ALL(!) of our questions in... See more

Company replied

Rated 5 out of 5 stars

We’ve really valued Muniba’s support over the years, always responsive, knowledgeable, reliable, and very patient. She’s made a real difference. Eve has also been equally fantastic throughout. We’re... See more

Company replied


Company details

  1. Software Company

Written by the company

Joblogic is field service management software for service contractors across the UK. We help businesses manage jobs, engineers, assets, compliance, and invoicing in one platform, from the first call through to the final invoice. We work with businesses across plumbing and heating, HVAC, fire and security, facilities management, and electrical maintenance. 24/7 support comes as standard. AI tools are embedded in the workflow, including real-time route optimisation and automated job summaries. Support is 24/7. Joblogic is building toward an Agentic Operating System - a connected operating layer built around the contract, designed to reduce manual coordination and give service businesses earlier visibility across jobs, teams, and operations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

366 reviews

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4.5

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(366)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

I've had the pleasure of working...

I've had the pleasure of working with Maryam as my direct point of contact at Joblogic with Linaker, and I honestly can't speak highly enough of her. She's always incredibly helpful, approachable, and goes above and beyond whenever I need support.

What really stands out is her knowledge—she seems to know the platform inside and out, and no matter what question or issue I bring to her, she always has the answer or finds the best solution quickly. She explains things clearly, never makes you feel like you're asking too much, and genuinely cares about helping.

Maryam is an absolute credit to Joblogic. Having someone so reliable, knowledgeable, and proactive as a support contact makes a huge difference, and it's a pleasure working with her. She's truly phenomenal!

APO

September 2, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Andrew,

Thank you for such a wonderful review!

It's absolutely lovely to hear that Maryam has made such a positive impact supporting you with the Joblogic platform. We'll make sure to pass your kind words on to her. She will be over the moon to read this.

We're really glad to have her on the team and we look forward to continuing to support you and the team at Linaker with their field service management needs.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

just joint, going well

just joint, going well, training was great, thanks job logic!

September 3, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Maci,

Thank you for the lovely review and welcome to Joblogic!

Really pleased to hear the training has been a great start. We're excited to have you on board and we're here if you ever need anything.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

Fantastic onboarding with Muniba Ali

Muniba Ali provided outstanding support throughout our onboarding with Joblogic. She was extremely knowledgeable, attentive and patient, guiding us confidently through every stage of the process.

Even when we did not grasp something straight away, Muniba remained calm, encouraging and always had a smile on her face. Her friendly and pleasant personality made the onboarding experience much easier, and she ensured we ultimately reached where we needed to be.

Muniba is a credit to Joblogic, and we cannot thank her enough for all her help and support.

August 27, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi there,

Thank you so much for such a lovely review!

It's brilliant to hear that Muniba guided you through every stage of onboarding with such patience and knowledge, and that she kept things calm and encouraging even when parts of the process took a bit longer to click.

We'll pass your kind words on to Muniba, she'll be made up to read this.

If you need anything as you continue using Joblogic, we're always here to help.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

Fantastic onboarding experience

We first contacted Joblogic towards the end of our contract with our previous diary management system. We were looking for a solution that offered improved asset management, parts and stock control, as well as comprehensive maintenance and compliance forms built directly into the system. JobLogic was the obvious choice in the early stages

Throughout the onboarding process, we encountered a number of challenges involving the diary, forms and asset management. However, working with Muniba made the entire process much simpler. No issue was ever too difficult to resolve, and any queries or concerns we raised were consistently addressed before our next scheduled meeting.

Overall, the transition to Joblogic, including the integrations and onboarding process, was made as stress-free and seamless as possible. Muniba’s support, responsiveness and commitment throughout the process made a significant difference from start to finish.

August 27, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi there,

Thank you so much for such a fantastic and detailed review!

It's brilliant to hear that Joblogic has made such a difference since moving over from your previous diary management system, particularly with asset management, parts and stock control, and having your compliance forms built directly into the platform.

We'll make sure to pass your kind words on to Muniba. She'll be absolutely thrilled to read this.

If you ever need anything as you continue using Joblogic's field service management software, we're always here to help.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

We’ve had a fantastic experience with…

We’ve had a fantastic experience with the Joblogic platform and, in particular, with the exceptional support we’ve received from the team. Osama Tasleem Khan and Muhammad Awais Tazheer have been amazing.

Joblogic will make a real difference to the way we manage our day-to-day operations. The platform is user-friendly, reliable, and has helped us streamline our processes, improve efficiency, and keep everything organised in one place.

What really stands out, though, is the level of support. Whenever we’ve had a question, needed guidance, or come across something we weren’t sure about, the Joblogic team has always been there to help. They are knowledgeable, responsive, patient, and genuinely take the time to understand what we’re trying to achieve rather than simply providing a quick answer.

It’s reassuring to know that we have a team behind us who are committed to helping us get the most out of the system. The support and customer service have been every bit as valuable as the platform itself.

Overall, we would highly recommend Joblogic to any business looking for a professional, capable, and well-supported job management solution. The combination of a great platform and an excellent support team makes Joblogic a company we’re very happy to work with.

August 14, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi there,

Wow, thank you so much for such a wonderful and detailed review!

It's brilliant to hear that Joblogic is making a real difference to how you manage your operations and that the support has been just as valuable as the platform itself. We'll make sure to pass your kind words on to Osama and Muhammad Awais. They will be absolutely thrilled to read this.

We look forward to continuing to support you every step of the way.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

Job Logic onboarding and training is…

Job Logic onboarding and training is fantastic, it is incredibly thorough and support is on-hand throughout. Training sessions are informative and easy to follow. Job Logic is straightforward to use and simple to set up. Would highly recommend the Job Logic team.

August 4, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi there,

Thank you for the fantastic review!

We're really pleased to hear that your Joblogic onboarding experience has been such a positive one. Providing thorough training and hands-on support throughout the setup process is something we genuinely care about, and it's great to know it's making a difference.

If you ever need anything as you continue using Joblogic's field service management software, we're always here to help.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

Ailya was very helpful

Ailya was very helpful, knowledgeable and friendly, it made the transition to Joblogic easier than expected.
I am confident with going live in a day or two.

July 27, 2026
Unprompted review
Joblogic - Service Management Software logo

Reply from Joblogic - Service Management Software

Hi Paul,

Thank you for the lovely review!

It's great to hear that Ailya made the transition so much smoother than expected. We'll make sure to pass your kind words on to her. She will be really pleased to hear it.

Best of luck with the go live and we're here if you need anything!

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

Excellent training delivered & helpful consulting

Excellent training delivered by Muhammad Awais. Very knowledgeable, happy to answer any questions and very diligent on explaining things.
5 star training.

Muhammad Haseeb - our Onboarding Consultant has been great to deal with. He has helped with any issues and always contactable. The communication weekly has been appreciated while integrating to job logic.

Highly recommended

July 21, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Peter,

Thank you for the brilliant review!

We're really pleased to hear that both Muhammad Awais and Muhammad Haseeb have made the onboarding and training experience such a positive one. We'll make sure to pass your kind words on to them both. They will be absolutely chuffed to hear it.

We look forward to continuing to support you as you settle into Joblogic.

Best regards,
The Joblogic Team

Rated 2 out of 5 stars

I understand finding a CRM that works…

I understand finding a CRM that works just the way you want to is pretty much impossible so I was prepared to completely rethink how I operate. With that said.... as a sole trader plumbing and heating company I found JobLogic to be so complicated in many places. In some places it is good however in many more it is far from good. One of the main issues is the app the engineers have destroys phone battery very quickly. I wish I'd known that before signing up. I signed up to Joblogic 4 months ago and I still can't use it. The training sessions are not user focussed at all. They teach you what they want to teach you rather than what you want or need to know. The help guid on the software is useful however if you struggle to understand english people with an accent then their on boarding team won't be for you. They do not have enough trainers. They are booked up for weeks which means you won't get trained as quickly as you'd like. After 4 months of delays I've had to ask for a settlement figure because this software was the only thing holding me back from handing over the operations job to someone else.

July 16, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Stelios,

Thank you for your feedback and we're sorry to hear you've had a frustrating experience.

We always strive to provide training that is tailored to each customer's needs and we're sorry to hear this wasn't your experience. Our team has been in touch and has gone above and beyond to try and find a resolution that worked for you, and we remain open to continuing that conversation.

If you'd like to discuss this further, please don't hesitate to get in touch directly.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

JobLogic implementation

We implemented JobLogic last week. After a few months of setting everything up (our choice to work at that speed) we went live last week. So far this has been a smooth transition and the support that we have received from the onboarding team, from when we first signed up to JobLogic until we went live, and now with post Go-Live weekly catch ups and immediate support when we need it has been fantastic. Osama in particular has been a great support to us, providing a fantastic service. JobLogic is already making improvements to the business and this is only going to continue to increase over the coming weeks and months.

July 8, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Caroline,

Thank you for such a wonderful review!

It's brilliant to hear that the transition went so smoothly and that the team have been there every step of the way. We'll make sure to pass your kind words on to Osama. He will be really chuffed to hear it.

We're so glad Joblogic is already making a difference and we're excited to see that continue to grow. We're with you every step of the way.

Best regards,
The Joblogic Team

Rated 4 out of 5 stars

M Asim

M Asim
Did good job , assisting to login into joblogic account

July 12, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Manoj,

Thank you for the kind words!

We're glad M. Asim was able to get you sorted quickly. If you ever need anything else, don't hesitate to get in touch.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

Ailya

Ailya - Ailya incredibly helpful throughout the start of our journey with JobLogic. She was always approachable, patient, and willing to answer our many questions, making the onboarding process and transition very smooth. Her clear guidance and support helped us quickly understand our goals and expectations with this software.

June 23, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi there,

Thank you for the lovely review!

It's great to hear that Ailya made the start of your Joblogic journey such a smooth and positive one. We'll make sure to pass your kind words on to her. She will be really pleased to hear it.

If you ever need anything as you continue to get up and running, we're always here.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

It's been a fantastic onboarding…

It's been a fantastic onboarding experience with Muhammad Bilal Najam and training by Fraz Ahmed. Great guys to work with and they could not help enough. Set us up perfectly and we are ready to roll

July 6, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Michael,

Thank you for the brilliant review!

We're so pleased to hear that Bilal and Fraz made the onboarding and training such a great experience. We'll make sure to pass your kind words on to them both. They will be really chuffed to hear it.

Best of luck with the go live and we're here if you ever need anything!

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

We've recently started using Joblogic…

We've recently started using Joblogic for our small electrical installation business with eight employees, so it's still early days. So far, though, the system seems straightforward and easy to use.
A special mention goes to Muniba, who has been fantastic throughout the onboarding process. She's been incredibly patient, knowledgeable and always happy to answer any questions. I really appreciate that she even calls to check in and see how we're getting on—it's a great personal touch and shows she genuinely cares about helping customers get the most from the system.
Frankie has also been brilliant. I was initially a little worried about the training and how quickly we'd be expected to pick everything up, but he made the whole process easy to understand and never made us feel rushed. It's also reassuring to know he's available if we have any quick questions, which has made the transition much smoother.
We're looking forward to getting fully up and running, and hopefully Joblogic will help us streamline the way we work. Based on our experience so far, I can't fault the support we've received from Muniba, Frankie and the rest of the team.

June 29, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Thank you for the lovely review and kind words! We will be sure to pass these on to Muniba, Frankie and team.

Very pleased to hear you're enjoying your experience on Joblogic so far - as always, if you ever need anything, we're here to help.

Best regards
The Joblogic team

Rated 4 out of 5 stars

Good stuff

I think Joblogic will be a fantastic tool for our business, however it will take some time to master and implement fully.
The team (especially Ailya) have been very helpful, and made the process as easy as possible.
My only slight negative would be that the training passed in a flash and there were many things that I've discovered since that I would have liked more in depth training on. I wish the training could be more bespoke, but minor gripe.

June 29, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Thank you for the lovely review!

We're really pleased to hear that you're enjoying the platform so far. We'll make sure to pass your kind words on to Ailya.

Thank you also for the feedback about the training, we've taken this on board - please get in touch if there is any area you'd like to explore further and the team will be happy to assist.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

Ailya who conducted our onboarding was…

Ailya who conducted our onboarding was very efficient and helpful. The training was thorough and we are looking forward to getting value out of the system

June 26, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Harry,

Thank you for the lovely review!

We're really pleased to hear that the onboarding and training hit the mark. We'll make sure to pass your kind words on to Ailya. She will be delighted to hear it.

We're looking forward to supporting you as you get up and running. If you ever need anything, we're always here.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

JobLogic is great and makes the…

JobLogic is great and makes the business run more smoothly. Muhammad Bilal has been a great help throughout the onboarding. He helps with anything I am unsure of. He is extremely fast at responding and very knowledgable.

June 23, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Mark,

Thank you for the brilliant review!

We're really pleased to hear that Joblogic is helping the business run more smoothly. We'll make sure to pass your kind words on to Muhammad Bilal. He will be chuffed to hear it.

If you ever need anything, we're always here.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

McGoff Group Facilities Services experience with Joblogic

Our experience with Joblogic has included a number of challenges, primarily due to the technical requirements involved in integrating the system with our existing accounting software. However, throughout the process, our onboarding consultant, Ailya Batool, has been exceptional.

Ailya combines extensive knowledge and professionalism with a genuinely warm, approachable, and supportive manner. No request has ever been too much trouble, and she has consistently gone above and beyond to ensure we received the guidance, training, and support needed to successfully implement the system and establish the right processes for our business.

Thanks in no small part to Ailya's dedication and expertise, we can clearly see the value that Joblogic will bring to McGoff Group Facilities Services and are looking forward to fully utilising the platform as we progress.

In all honesty, we have become so accustomed to Ailya's outstanding support throughout the onboarding journey that we will be genuinely sorry to see this stage come to an end. She has set an exceptionally high standard, and we can only hope that our account manager will be at least half as impressive as she has been.

June 19, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Indre,

Thank you for such an honest and thoughtful review.

We're glad to hear that despite the technical complexities of the integration, the overall experience has been a positive one. We'll make sure to pass your wonderful words on to Ailya. She truly deserves every bit of the praise and will be absolutely thrilled to read this.

We also want to reassure you that the high standard of support you've experienced doesn't stop at onboarding. We're committed to making sure you continue to feel just as well looked after as you move forward with the platform.

We're really looking forward to seeing McGoff Group Facilities Services get the most out of Joblogic.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

Joblogic have been brilliant to work…

Joblogic have been brilliant to work with. They take the time to understand exactly what you need, they listen properly and they always find a way to accommodate every request. Nothing is ever too much trouble for them.

I want to highlight Ali Nawaz, Shahroz and Frankie in particular, they are a credit to the company and make the whole experience even better.

June 17, 2026
Unprompted review
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Reply from Joblogic - Service Management Software

Hi Hakim,

Thank you for such a lovely review!

It's brilliant to hear that the team have gone above and beyond to make the experience such a positive one. We'll make sure to pass your kind words on to Ali, Shahroz and Frankie individually. They will be absolutely delighted to hear it.

If there's anything else we can ever help with, we're always here.

Best regards,
The Joblogic Team

Rated 5 out of 5 stars

We had an excellent onboarding with Ailya…

We had an excellent onboarding experience with Ailya Batool from Joblogic. From the outset, Ailya demonstrated exceptional professionalism, patience, and product knowledge, ensuring that every stage of the onboarding process was smooth and well-structured.

She took the time to understand our business requirements, provided clear guidance throughout the setup process, and was always readily available to answer questions and address concerns. Her attention to detail and proactive approach made what could have been a complex transition both efficient and stress-free.

Ailya's commitment to customer success was evident in every interaction, and her ability to explain features and workflows in a practical, easy-to-understand manner greatly accelerated our team's adoption of the platform.

We would highly recommend Ailya, her dedication, expertise, and customer-focused approach made a significant contribution to a successful onboarding experience.

Many thanks to Ailya and Joblogic

Regards
Raeef

June 15, 2026
Unprompted review
Joblogic - Service Management Software logo

Reply from Joblogic - Service Management Software

Hi Raeef,

Thank you so much for taking the time to write such a detailed and heartfelt review. It really does mean a lot to us.

It's fantastic to hear that Ailya made such a positive impact throughout your onboarding journey and that the transition felt smooth and stress-free. We couldn't be prouder to have her on the team and we will absolutely make sure she sees this. She will be over the moon.

We're so glad to have you on board and we look forward to supporting you and your team every step of the way.

Best regards,
The Joblogic Team

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