JOBRUF Reviews 

Reply from JOBRUF

Apr 15, 2026

Dear Mr. Volkov,

thank you for your detailed feedback. We are sorry to hear that the costs were not sufficiently clear to you during the booking process.

We would like to explain our pricing transparently: The helpers' hourly rate is displayed at the top of the ad summary. The recruitment fee is shown separately in the costs section during the booking process. This full cost overview must be confirmed with a click on "Book now" before any booking becomes binding. All costs are then listed again in the booking confirmation email.

We understand that as a first-time customer, this may not have been immediately apparent, and we take your feedback seriously as an opportunity to further improve the clarity of our booking process.

We have already tried to reach you by phone to discuss your case personally and find a fair solution. We would be happy to hear back from you. You can reach us by phone at +49 221 9331920 or by email at kundenservice@jobruf.de.

Kind regards,
Your JOBRUF Team

Reply from JOBRUF

Apr 7, 2026

Dear Ms. Wall,

thank you for your feedback and for the constructive conversation we had on the phone today.

To clarify: the hourly rate is agreed upon directly between the client and the helpers, and JOBRUF acts solely as a placement agency. Both in our booking form and in the information provided to our helpers, we communicate that jobs lasting less than two hours should fairly be compensated for a minimum of two hours, as the helpers need to account for their travel time.

That said, the behaviour you describe does not meet our standards, and we have taken appropriate steps regarding your case.

We're glad we could find a solution together and hope to have left a better impression. Should you need help in the future, we're happy to assist.

Best regards,
Your JOBRUF team

Reply from JOBRUF

Jan 5, 2026

Dear Customer,

Thank you for your feedback. We sincerely regret that you are dissatisfied with our service and the resulting invoice.

We would like to transparently explain our process and conditions:

• Completion of Service: Our recruitment service is considered fully rendered as soon as we have identified suitable helpers for your needs, obtained their binding commitment, and provided you with their contact details.

• Recruitment Fee: This fee covers the entire process of personnel recruitment, selection, and coordination with the helpers.

• Cancellation: A free cancellation is possible at any time until the successful recruitment of a helper. However, if a booking is cancelled by the client after the contact details have been transmitted, the recruitment fee will be charged because our service has already been completed.

• No-Show of Helpers: If, in exceptional cases, a helper fails to appear for the agreed appointment, we naturally waive the recruitment fee. In such instances, we ask for a brief notification so that we can immediately cancel the invoice or arrange for a replacement.

A smooth process is our highest priority, which is why a no-show is an absolute exception. Since we cannot currently assign your review to a specific order, we kindly ask you to contact us personally. This is the only way for us to check whether the cancellation was initiated by you or if the helper failed to appear, in order to find a fair solution for you.

You can reach us by phone at +49 221 9331920 or by email at kundenservice@jobruf.de.

Kind regards,
Your JOBRUF Team

Reply from JOBRUF

Oct 9, 2025

Lieber Kunde,

vielen Dank für Ihre Rückmeldung. Wir bedauern es sehr, dass die Zusammensetzung der Gesamtkosten für Sie nicht nachvollziehbar ist.

Gerne möchten wir Ihnen transparent erläutern, wofür unsere Vermittlungspauschale anfällt. Die Gesamtkosten setzen sich aus zwei Teilen zusammen:

• Der Entlohnung für die Helfer, welche Sie direkt an die Arbeitskräfte für die geleistete Arbeit vor Ort zahlen (in Ihrem Fall die 180 €).

• Der einmaligen Vermittlungspauschale von JOBRUF (die 87 €), die für unsere Dienstleistung berechnet wird. Diese umfasst den gesamten Prozess der Personalfindung – von der Suche über die Auswahl und Information bis hin zur verbindlichen Zusage passender Helfer für Ihren Auftrag.

Bis zu dieser verbindlichen Zusage können Sie die Buchung kostenlos stornieren.

Um sicherzustellen, dass diese Kostenaufstellung für unsere Kund:innen transparent ist, weisen wir an mehreren Stellen darauf hin:

• Im letzten Schritt der Online-Buchung, unter „Bestätigung“, wird im Abschnitt „Kosten“ eine detaillierte Zusammenfassung angezeigt. Hier werden die Entlohnung der Helfer und die Vermittlungspauschale pro Helfer getrennt aufgeführt.

• An dieser Stelle wird ebenfalls erläutert, dass die Helfer direkt entlohnt werden und JOBRUF die Vermittlungspauschale separat in Rechnung stellt.

• Nach der Buchung erhalten Sie zudem eine Bestätigungs-E-Mail, in der alle Konditionen erneut aufgeführt sind.

Es tut uns leid, wenn diese Informationen für Sie nicht ersichtlich waren.


Bei weiteren Rückfragen erreichen Sie uns telefonisch unter 0221 9331920 oder per E-Mail an kundenservice@jobruf.de.

Herzliche Grüße
Ihr JOBRUF-Team

Reply from JOBRUF

Sep 3, 2025

Dear Customer,

First and foremost, we would like to express our deepest regret for the completely unacceptable situation on your wedding day. The fact that the service staff did not show up, even though everything was agreed upon, in no way meets our standards of reliability and professionalism. We can completely understand your anger and disappointment.

We are especially sorry that you were put in such a stressful situation on such an important day. We are glad to hear that your family members and friends were able to step in and save the situation.

Such behavior is an absolute breach of trust, which we take very seriously. Our helpers are obligated to honor a binding commitment.

We will immediately contact the student in question and take appropriate action. So that we can clearly identify your booking, we kindly ask you to get in touch with us. Of course, we will fully refund the service fee in this case.

Please contact us by phone at 0221 9331920 or by email at kundenservice@jobruf.de.

We hope that you had a beautiful wedding celebration despite this major inconvenience, and we would like to once again sincerely apologize for the trouble caused.

Sincerely
Your JOBRUF Team

Reply from JOBRUF

Updated Aug 14, 2025

Dear Customer,

Thank you for your review. We take your feedback, especially the mention of "harassment and incompetency," very seriously, although it seems to contradict the implied positive rating.

As transparency is a key priority for us, we would like to explain where we provide detailed information about our direct placement process and the option for a free cancellation:

Before booking: On the respective service page (e.g., for moving helpers, event staff, etc.), we indicate that we handle the selection of suitable helpers for one-time jobs. You can also find all relevant information in our FAQ.

During the booking process: In the final step before completion, under the "Confirmation" section, we clearly inform you about the next steps. It is explicitly stated there that you can cancel the booking free of charge until we have found suitable helpers for you.

After booking via email: Immediately after your booking, you will receive a confirmation email. This email summarizes all conditions again and explicitly points out your right to cancel free of charge up until the time of a successful placement.

Our placement service is considered fully completed upon the selection of helpers and the transmission of their contact details. Should you cancel the job on your part after this point, the placement fee applies. However, as a gesture of goodwill, we are happy to offer you the option to arrange an alternative date directly with the placed helpers.

For any further questions regarding your case, we are at your disposal. You can reach us by phone at 0221 9331920 or by email at kundenservice@jobruf.de.

Best regards,
Your JOBRUF-Team


We would like to clarify that for new customers, a telephone inquiry never automatically leads to a binding booking. To finalize an order, your explicit written confirmation is always required. Specifically, this means that after a conversation, you will receive an email in which you must actively confirm the booking via a link. We do not proceed with a booking without this confirmation.

Once you have confirmed the booking, you will receive a detailed booking confirmation by email. This will again outline all the conditions, the exact process, and the option for a free cancellation. A free cancellation is possible at any time until we have sent you the contact details of the helpers.

We have already sent you an email as we take your concern very seriously and would like to find a satisfactory solution together with you.

Best regards,
Your JOBRUF-Team

Reply from JOBRUF

Aug 14, 2025

Liebe Kundin, lieber Kunde,

vielen Dank, dass Sie sich die Zeit für eine Rückmeldung genommen haben. Es tut uns sehr leid zu hören, dass der von Ihnen gebuchte Einsatz nicht stattgefunden hat und Sie eine solch enttäuschende Erfahrung gemacht haben.

Ihren Ärger können wir vollkommen nachvollziehen. Selbstverständlich stellen wir Ihnen keine Rechnung aus, sollte ein von uns vermittelter Helfer ausnahmsweise nicht zum vereinbarten Termin erscheinen. In einem solchen Fall ist es für uns jedoch unerlässlich, dass Sie sich umgehend bei uns melden.

Nur mit einer zeitnahen Rückmeldung haben wir die Möglichkeit, den Vorfall zu prüfen und Ihnen schnellstmöglich einen Ersatz zu organisieren, damit Ihre Veranstaltung nicht gefährdet wird.

Den Vorwurf des Betrugs möchten wir entschieden zurückweisen. Bei einer einmaligen Unterstützung, wie bei einer Gartenparty, handelt es sich um eine Direktvermittlung. Das bedeutet, wir übernehmen für Sie die Suche und Auswahl passender Helfer. Unsere Vermittlungsleistung gilt als erbracht, sobald wir zuverlässige Helfer für Sie gefunden, deren verbindliche Zusage eingeholt und Ihnen die Kontaktdaten übermittelt haben. Für diesen Aufwand wird unsere Vermittlungspauschale fällig.

Sollte der Helfer jedoch, wie von Ihnen geschildert, nicht erscheinen, entfällt diese Pauschale selbstverständlich nach einer kurzen Prüfung des Sachverhalts.

Da wir Ihre Bewertung keinem konkreten Auftrag zuordnen können, würden wir uns sehr über eine persönliche Kontaktaufnahme freuen. So können wir Ihr Anliegen im Detail nachvollziehen und eine zufriedenstellende Lösung für Sie finden.

Sie erreichen uns während unserer Geschäftszeiten telefonisch unter 0221 9331920 oder per E-Mail an kundenservice@jobruf.de.

Herzliche Grüße
Ihr JOBRUF-Team

Reply from JOBRUF

Apr 25, 2025

Hi Nail,

First of all, we would like to sincerely apologize for your extremely disappointing experience and completely understand that you feel left alone in this situation. The fact that you were not paid despite your significant efforts is absolutely unacceptable – and we want to clearly distance ourselves from such behavior.

We are well aware of the time, effort, and energy you invested in this job – including the long commute from Jena to Chemnitz and the hours of physically demanding work you performed.

However, we would like to point out that JOBRUF operates solely as a placement platform. This means we only establish the contact between helpers and clients. Once this contact is made, the legal and financial responsibility lies with the respective client. The employment contract is also concluded directly between you and the client – not through or with JOBRUF.

For this reason, we unfortunately cannot make replacement payments or assume legal responsibility for the actions of the clients. That said, we have made several attempts to contact the client in question in order to help you receive your payment. Unfortunately, we have also been unsuccessful in our efforts so far.

We completely understand how frustrating this situation is – especially since you expected to be paid immediately after the job, which is absolutely reasonable.

We would be happy to try reaching out to the client again on your behalf. To do so, we kindly ask that you call us at +49 221 9331920.

We take your feedback very seriously but unfortunately cannot reimburse you for the financial loss.

Kind regards,
Your JOBRUF Team

Reply from JOBRUF

Jan 24, 2025

Dear Customer,

Thank you for taking the time to share your feedback with us. We would like to clearly distance ourselves from the accusation of being “thieves.”

The costs for hiring personnel via JOBRUF consist of two components:

1.Hourly Wage
The hourly wage depends on the type of work, the responsibilities involved, and the qualifications required of the applicants. It starts at a minimum of €13. In our contact form, we provide a payment recommendation tailored to your specific needs. The hourly wage is – as in your case – settled directly between you and the helpers.

2.Service Fee
JOBRUF charges a service fee, which will be invoiced three days after the successful completion of the assignment. This fee enables us to maintain and continuously improve our platform, while also offering you personalized support through our customer service team.

To avoid misunderstandings or unexpected costs, we provide transparent information about the payment structure at multiple points:

-During the booking process: In the final step under “Confirmation,” we inform you with the statement: “The service fee will be invoiced to you by JOBRUF after the assignment, while the helpers are paid directly by you.”

-In the booking confirmation: We reiterate: “The helpers are paid directly by you. JOBRUF will send you a separate invoice for the service fee after the assignment (invoice amount for private customers includes VAT; for businesses, VAT is added separately).”

-In our FAQ: Further details, including an overview of the service fee, can be found here: https://www.jobruf.de/faq.html#kosten.
If you have mistakenly paid the service fee to the helpers, we kindly ask you to contact them directly. Alternatively, we are happy to assist by reaching out to the helpers on your behalf to resolve the matter.

Unfortunately, we are unable to assign your feedback to a specific order. Therefore, we kindly ask you to contact us directly. You can reach us by phone at +49 221 9331920 or via email at kundenservice@jobruf.de. We would be happy to discuss your concerns personally.

Kind regards,
Your JOBRUF Team

Reply from JOBRUF

Aug 5, 2021

Dear Ms. Klimoska,

Thank you for your feedback. First of all, we are sorry that you were not satisfied with our service.

You can find an overview of our prices in our FAQ at https://www.jobruf.at/faq.html#kosten. In addition, we will inform you again in the last step of our booking form and later in the order confirmation about the success-dependent placement fee in your individual case, as well as about the hourly wage of our helpers based on your information about tasks and location.

The impression that you had to pay more than expected could be due to the fact that you did not pay the invoice for our placement fee in full on time, for which we unfortunately had to charge you additional reminder costs.

If you have any questions, please do not hesitate to contact us by phone at 0800 070178 or by e-mail at kundenservice@jobruf.at.

Best regards
Your JOBRUF Team