John Craddock Ltd Reviews 

Excellent support and customer service. Very friendly and helpful team. Huge range of products, everything needed for a major Land Rover restoration project

INFLATED courier charges poor customer service
I placed an order on the 24 th October and heard nothing until the 29th when I called them I was told that that my order was not processed as it was undercharged and had to pay another £60 for DHL. In similar circumstances their competitors have contacted me and sent me a full refund. As I was already charged £127.50 for courier I asked them to send the order with a courier of their choice for which they said they would use FEDEX.
Several e-mails later they did dispatch my order with DHL! Their competitors would have charged me for the same order £ 64 to dispatch via DHL.
It seems that their communication skills are worst than those of a fruit seller in the rainforest of Congo. I would only use them again if I am desperate . I am under the impression that they consider overseas customers unaware and try to make an extra buck through inflated courier charges

If it were possible to give ZERO stars, I would.

8 September 2026: I ordered what I thought was a brand-new differential for my Land Rover Freelander 1, paying £672.95 (not including duties, taxes, shipping).

I subsequently had to pay a further £90 for shipping, plus $256.53 in import duties and taxes when FedEx delivered the item to Cyprus.

I purchased this part expecting a brand-new differential. There was absolutely NO indication on the product listing that I was buying a refurbished or rebuilt unit.

5 October 2026 : item delivered to Cyprus

6 October 2026 : When I took the part to my mechanic, he immediately noticed that it appeared to have been rebuilt. On closer inspection, there were visible signs of rust and wear, and what looked like a cheap metallic spray-paint finish that could easily be scraped off with a fingernail. This was certainly not what I expected from a part purchased at the full price of a new unit.

8 October 2026 : I contacted John Craddock the following morning, explaining the situation. Their representative, Vicki, replied that the part had been ordered from their supplier and was not second-hand or refurbished, but asked me to provide photographs so they could investigate. I shared them that same afternoon.

Since then, radio silence.

I followed up on 15 October and again on 25 October, receiving no response. I even discovered that their automated email system provided a separate link to their own Zendesk platform... which I used to apparently reply to my own email through their system! I even received an automated acknowledgement. This gave me serious concerns about their data security.

The circumstances also left me in an extremely difficult position. This was an urgent repair. My vehicle was no longer drivable, and I could not afford to wait weeks to return the part, arrange another shipment and start the repair process all over again. I also had already incurred mechanic's labour and car rental expenses, so I had little practical choice but to proceed with the replacement.

Unfortunately, I am now experiencing the same grinding noises that were present before the differential was replaced, suggesting that the replacement may also be defective. I could pay to have the mechanic investigate... but that's just adding to an existing problem, rather than resolving it.

I paid for a brand new item, but am now left with a part that appears to be rebuilt and now seems to be failing.

What disappoints me most is not just the condition of the part, but the complete lack of meaningful customer service after I raised a legitimate concern and supplied the evidence they requested.

I gave John Craddock several opportunities to investigate and put things right. I am still waiting for a proper response.

I would strongly encourage anyone ordering expensive vehicle components, particularly internationally, to be very careful and to consider what support they can expect if something goes wrong.

Avoid this company... go to Landy Cars for any Land Rover parts you need. Their customer service is absolutely amazing and their prices are great.

I have ordered several times over the years and placed my recent order before looking at recent feedback which worried me. However for me it all went very smoothly. All items I wanted were in stocked and dispatched next day. I do think delivery is a bit steep and where using Royal Mail (especially since Royal Mail itself is less reliable) then the small increase to tracked would be better for everyone. I got a follow up email and there is a lot of information saying they recognise they need to change things and so it seems on the surface at least they have been looking at feedback and are looking to improve. Still no complaints from me - all the bits here - now I just have to crack on with the job!

spoken with Carl who came across as a very knowledgeable member of the team, thanks

My parts arrived on time and exactly what I needed. Carl was very helpful and friendly. Thank you for your help

Great service, fast shipping and kept up to date with everything - thanks again Vicki 👍

Great customer service experience with Rachel. Knew what I wanted straight away, very happy and will gladly buy from again 👍

Callum was very knowledgeable and eager to help me with my enquires
Will be using craddocks again

Thank you Laura for being so helpful replying to my mail messages, I have received to order and now can do the next rolling restoration on the Landy like every other customer I am a DANGER: might spontaneously start talking about Land Rovers... but I have a good excuse probably... my dad had a Land Rover spares shop he opened in Rome Italy and started selling Land Rover spares in 1968 out of our hoe garage.

After payment, I filed an objection with the credit card company due to the product not being shipped, and after two months, I received the refund for the objection.
A site that should never be used.

Absolutely dire experience—what has happened to John Craddock Ltd? They used to be a reliable, go-to supplier for Land Rover parts, but this latest recent experience was a complete nightmare.

I ordered Range Rover footwell and boot mats on 25 August 2026, but when the package arrived on 31 August, they had sent incorrect footwell mats. While they did authorise a return confirmed by them via email, the service completely collapsed from that point onward.

I shipped the items back via Post Office 48-hour tracked delivery, and I have clear photographic evidence confirming they safely received the return on 7 September. Despite this, no refund was issued. I repeatedly chased them by phone (no one answered) and by email (no one replied). They completely ghosted me.

After weeks of silence, I finally had to submit a formal dispute through my bank, providing all my tracking and photographic evidence. Thanks to my bank—and certainly not John Craddock Ltd—the refund was finally settled today, 24 October.

Sending wrong items could be a perfectly simple and honest mistake, but forcing a repeat customer to fight for nearly two months, and have to resort to involving the bank, just to get their money back is a total sham. Avoid at all costs.

Poor customer service and an unresponsive returns department

I purchased a part from John Craddock which turned out not to be the correct part according to Jaguar. I contacted the company and provided evidence of the issue to the returns department, but received no reply.

When I tried to process the return through their website, the system repeatedly looped around and would not let me complete the process. My emails also failed with error 554, leaving me unable to resolve the matter through the normal channels.

I have now returned the part, but the complete lack of response from the returns department was particularly disappointing. A customer who provides evidence of a problem should at least receive a reply.

I have since purchased other items from another supplier and will be taking my future business elsewhere.

A frustrating experience that could have been avoided with a functioning returns process and basic customer service.

I ordered over 70 parts from John Craddock for my 1977 Range Rover. John Craddock had everything I required - meaning I did not need to ship from more than place (big price saving given I am in Australia). I don't think anyone else sells the range that they do. Also their unit pricing was also the best I could find and freight from UK was very reasonable as well. Given the reviews on TrustPilot, I was a bit nervous - but the order was processed quickly and freight only took three weeks. And the goods received were exactly as ordered. Based on my experience, John Craddock are my preferred supplier.

amazing knowledge and prompt delivery. better prices than other parts companies

This place is laughable & to top it off their most & best experienced employee Steve is no longer there Can't say I blame him. No stock but take your money then a fight to get refund. Stay well clear.

This place should be closed , take your money for parts they don’t have and can’t even get, don’t answer calls and definitely won’t refund you. Stay well clear and Take your custom else where, they just rob people

I have 6 orders from johncraddock. In one of them they sent me cheaper brand instead of OEM. In the last one they did not delivered the order and don't want to refund.

I ordered parts for a Series 1 Land Rover they advertised but did not actually stock! They never told me until I chased the order, I have asked three times for a refund and threatened to report them to Trading Standards.
Go elsewhere!

Having had a previously good experience, I was happy to use them again but this time, I was quite disappointed. I needed a vacuum loss sensor for the brake servo on my S3 109. Found the part number and googled it and the only firm that came up with the correct, original part was Craddocks and some shyster in Italy that wanted £75 for one. This was the original 2 bladed sensor and there was a picture of it and the words 'In stock'. Craddocks was £21.89 and £4.50 for delivery-3 to 5 days- and then VAT on top so total was £31.67. Ordered Weds eve and expected it to arrive by Weds following week. Having an account with them, I expected to be able to check online whether it had been posted and check tracking. As soon as I'd ordered it and received the confirmation, my account disappeared and I could not log on nor request a change of password in case that had gone wrong. I phoned twice Friday-both times 20 mins on hold and without speaking to anyone. Tried again Monday- same result, Tuesday- the same. Weds arrives, no post, no switch. I phoned again and eventually spoke to a very nice lady who informed me that the switch had been posted yesterday! So, it was in stock, should have been processed Thurs morning and they didn't bother to post it until following Tues. It arrives Thurs and I find they've sent the later type of switch which only has one terminal and I could have bought this from Landyparts for £18. Considered raising a dispute through Paypal but I wanted to get the vehicle back on the road asap so just gave up. Will not be using Craddocks again