John Shepherd Estate Agents Reviews 

1,356
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 620 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, professional, and quick to respond to any property management queries or tenancy applications. Many people genuinely appreciate the remarkably smooth letting process, clear communication, and the reliable ongoing support provided throughout their entire journey. However, some people mentioned that overall communication was quite poor, with important emails and phone calls being frequently ignored by staff. Consumers also noted frustrating delays in resolving urgent maintenance issues and experienced a noticeable lack of proper follow-through on previous promises.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Service

Reviewers highlight positive aspects of service, describing staff as polite, efficient, and a pleasure to... See more

Customer service

Clients share positive opinions on customer_service, noting very good support and professional staff.... See more

Response time

Users describe positive interactions with response times, frequently highlighting the swift and professional... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the process went... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I can highly recommend Tina Margetts as a Property Manager. She has been my property manager for many years and replies promptly to my requests and emails. Very good customer service.

Company replied

Rated 5 out of 5 stars

I've worked alongside Arun on a number of jobs in a contractor capacity and it's always been a positive experience. He's approachable, easy to communicate with and keeps everything well organis... See more

Company replied

Rated 5 out of 5 stars

Abbie has gone out of her way to offer support and to find answers when it has been really difficult. She has been easy to contact and provides responses really quickly. She offers to communicate on b... See more

Company replied

Rated 5 out of 5 stars

The team at Cannock and Mere Green have been absolutely fantastic in helping to find the right tenants for my properties, and getting my properties up to a good standard for rental. I have felt very s... See more

Company replied


Company details

  1. Real Estate Agents

About John Shepherd Estate Agents

Written by the company

Established in 1991, we have grown considerably to encompass a number of key offices in West Midlands, South Warwickshire and Staffordshire, whilst retaining the original ethos as the core value of the firm.

John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,356)

610 reviews in the last 12 months

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Rated 4 out of 5 stars

JS have been looking after the letting Flat 2

JS have been looking after the letting of our flat for the last 4-5 years and it has been very successful in the way everything is managed. They take all the pressure off the owners and carry out all checks and certificates required when instructed. Sue Birch has been very professional and efficient.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

I just want to recognise Tracy

I just want to recognise Tracy. I’ve worked as a Contractor for Tracy for a long time now and her attitude towards John Shepherd, Contractors, Landlords and Tenants I’ve always found to be very fair. Getting a great balance to satisfy all parties

August 12, 2026
Unprompted review
John Shepherd Estate Agents logo

Reply from John Shepherd Estate Agents

Thank you Simon for recognising Tracy. We love to hear that you have built such a great relationship with her and that we have been able to have a long term partnership with you. Thank you again and we look forward to continuing to work together.

Rated 5 out of 5 stars

Sue is absolutely wonderful

Sue is absolutely wonderful. She responds quickly and couldn't be more helpful. She makes it so easy to do business with John Shepherd.

August 11, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for your kind words Mrs Al-Khamiri. We are delighted to hear that Sue has been so helpful and communicative and that we have made doing business with us easy. We appreciate your recommendation and look forward to supporting you further.

Rated 4 out of 5 stars

Team members

sue has been really great, shes looked after me since I moved into the flat & I couldn’t be more thankful. She’s always there for support & very commutative

August 12, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for sharing your lovely review for Sue in our Redditch branch! We love to hear this feedback for our team and appreciate you taking the time to share.

Rated 5 out of 5 stars

Faye Nichols - fantastic property manager

Faye has been our property manager and it’s been a fantastic experience. Very prompt and proactive member of the staff. Thank you, Faye for all your help and support.

August 5, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for your kind words Vijay. We love to hear that Faye has provided you with such helpful and professional support and that you have built such a great relationship with her. We appreciate you sharing your feedback and look forward to continuing to work together.

Rated 5 out of 5 stars

Have been renting for 7 years using…

Have been renting for 7 years using this agency, always my point of contact being Gita Patel, who’s been extremely supportive whatever the circumstance. Highly recommend their services.
Thank you!

August 11, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you Ina, for sharing your wonderful experience with us. We are delighted to hear that Gita has been such a supportive point of contact for you throughout. We appreciate your recommendation and look forward to assisting you further.

Rated 5 out of 5 stars

Special mention for Aleemah Aziz

I wanted to give a special mention to Aleemah Aziz, who has been the Property Manager for our house, but is now moving on to a different role. Aleemah has always done a great job for us, highly responsive, with good suggestions, and quick actions.
Thank you Aleemah, and all the best for the future.

August 11, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for your kind words Sam. We are thrilled to hear that Aleemah provided you with professional and reliable guidance and able to support throughout. We appreciate your recommendation and look forward to supporting you further.

Rated 5 out of 5 stars

Huge thank you...

I just want to say a huge thank you to Abbie Clark at John Shepherd for the support and quick responses in communicating with my mum and the issues with her flat. Great help every time, always willing to listen and support in a swift manner. Thank you!

August 10, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for taking the time to share your review Jenny. We are delighted to hear that Abbie provided such helpful and professional support for your mum's flat and ensured that you felt listened too and supported throughout. If you need anything further, please do not hesitate to reach out to us, we are always happy to help.

Rated 5 out of 5 stars

Very supportive staff helped me move…

Very supportive staff helped me move when i needed a place in a hurry

June 16, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for sharing your experience Sairam. We are glad our team could assist you in finding a place quickly and able to support. If you need anything further, please don't hesitate to reach out to us.

Rated 4 out of 5 stars

Property ManagerTina Margetts

I can highly recommend Tina Margetts as a Property Manager. She has been my property manager for many years and replies promptly to my requests and emails. Very good customer service.

June 1, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for your kind words Mrs Partridge. We are pleased to hear that Tina has provided you with reliable guidance and prompt communication over the years. Please feel free to reach out to us if we can be of any further support.

Rated 1 out of 5 stars

Here will be the fastest way to contact…

Here will be the fastest way to contact with agency, since they are ignoring my phone calls and emails. Please, can someone from agency John Shepherd could write me an email, why they are ignoring me? And why i got messege about inspection and noone showed up? And if i would have another inspection in the future?

The problem is I do not know how to conrtact with you! Pohne calls not pick up or we will call you back and nothing, and emails are ignored as well! So whtas the other way to contact with John Shepherd agency?

August 8, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for sharing your experience Agnieszka. We sincerely apologise for the lack of communication regarding your inspection. We strive to be professional and helpful and we apologise that we fell short on this occasion. Please reach out to us directly with some further details so we can address your concerns and provide reliable guidance moving forward.

Rated 5 out of 5 stars

We’ve had a great experience with our…

We’ve had a great experience with our property manager Tina Margarets. She is very professional, responsive, and always quick to address any questions or maintenance requests. We would happy recommend her to anyone looking for a reliable and approachable property manager.

August 7, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for taking the time to share your review and your kind words about Tina. We are delighted to hear that you found her professional and helpful and always quick to address any queries. We appreciate your recommendation and look forward to continuing to support you.

Rated 5 out of 5 stars

Tracy Savidge a fantastic property manager

I need to name Tracy Savidge as she has been my property manager for many years now. She is very proactive in looking after my properties and we have a fantastic working relationship. Highly recommend working with her to Landlords.
She is on top of the paperwork and compliance side too
A lovely person and part of a great team too.
Richard Alton Landlord for 20 plus years

August 7, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for taking the time to share your 5* review Richard. We are thrilled to hear about your fantastic working relationship with Tracy. Our team strives to provide reliable guidance and proactive support to all our landlords. We appreciate your recommendation and look forward to continuing our partnership.

Rated 5 out of 5 stars

Had an amazing house tour with Faith.

Had an amazing house tour with Faith.
She’s brilliant.Hoping to be working with her on future property projects.

August 6, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for your kind words Oz&Gee. We are thrilled to hear you had an amazing viewing with Faith and found her brilliant. We appreciate your recommendation and look forward to supporting you in finding your new home.

Rated 5 out of 5 stars

I spoke to Christina who was excellent

I spoke to Christina who was excellent. She was professional, solution focused and efficient in dealing with my query regarding works being done. Thank you for being great!

August 7, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for sharing your review for Christina, we appreciate your feedback and we are pleased to hear that we were able to resolve your queries quickly and professionally.

Rated 5 out of 5 stars

Tina M has been really helpful!

Tina M has been really helpful with all requests for maintenance ect. Prompt responses and quick resolutions. Thank you Tina

August 7, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for your kind words Joe. We are delighted to hear that Tina has been so helpful and responsive to your maintenance requests and able to resolve things quickly for you. We appreciate your feedback and look forward to assisting you further.

Rated 5 out of 5 stars

Wonderful experience with the team at…

Wonderful experience with the team at the Sutton office fantastic team! Adam, Abbie, Mia, Jenna, Kevin, Callum, Tenille and Christina.

August 5, 2026
Unprompted review
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Reply from John Shepherd Estate Agents

Thank you for your wonderful feedback. We are thrilled to hear you had a fantastic experience with our team in our Sutton office. We appreciate your kind words and look forward to assisting you again in the future.

Rated 5 out of 5 stars

I would like to thank Joshua D for his…

I would like to thank Joshua D for his outstanding help and support in resolving an issue with my bathroom.
From the beginning, Joshua was professional, responsive, and genuinely supportive. He kept me updated throughout the process, followed up with the contractor on my behalf, and always took the time to address my concerns. His communication was excellent, and he worked hard to ensure that the issue was dealt with as quickly as possible.
What could have been a very stressful situation was made much easier thanks to Joshua's efficiency, dedication, and commitment.

August 7, 2026
Unprompted review
John Shepherd Estate Agents logo

Reply from John Shepherd Estate Agents

Thank you for sharing your experience with us. We are delighted to hear that Joshua provided you with such professional and helpful support. We appreciate your kind words and look forward to continuing our partnership.

Rated 5 out of 5 stars

Tina Margetts At John Shepherd has been…

Tina Margetts At John Shepherd has been my main contact for any problems that arise and is dealt with quickly as I’ve been renting for 2 years and I’m very happy with the company.

August 7, 2026
Unprompted review
John Shepherd Estate Agents logo

Reply from John Shepherd Estate Agents

Thank you for sharing your experience Leonard. We are delighted to hear that Tina has been so helpful and communicative in resolving any issues during your two years with us. We appreciate your trust in us and if you ever need anything further, please do not hesitate to reach out.

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