Lavender  Reviews 

I have never been treated more poorly by the staff and Irene Curry I was a patient for years of Irene Curry’s she floats from practice to practice! Never had a problem with medication until now going through a hard time couldn’t sleep took more medication to sleep I did mot know I had to tell curry she denies my prescription and when I asked for an appointment was refused I have never been treated so poorly!!!!!!!! She doesn’t care and the office is the worst you can see by their 1.6 rating how incompetent and incredibly awful they are!!!!!!!!!!

First they use Zodoc to just find patients because in the end you’re not using Zocdoc, you’re using their platform with their own biller (Headway). Then you try and cancel and it says sorry you can’t and you’ll be billed $100-150 for not showing up. Meanwhile this was more than 24 hours before my appt. And the way they try and bill you is insane. They say with insurance your copay will be $5-15 but in order to bill your insurance you have to have a debit or credit card on file. This is because they bill you the session ($300) and then after the payment submit your claim. So now you have to wait and hope your copay is what they say it is and then wait and hope to get reimbursed. Their practices are shady and unethical. Sending appt reminder/cancel texts at literally 24 hours before hand. Using Zocdoc not as the health platform but just to find patients and then using a biller to bait and switch people. Avoid them at all costs.

Update: Now they’ve charged my card without my approval 5 times literally draining my account. This company is horrible. I have insurance and I am still being charge $300 a session.

DON'T CALL THEM. The person who answers the phone and needs to talk to you for an hour ,for THREE HUNDRED $300 DOLLARS, isn't even a DR. I got done talking to her and she said, ok , I'll talk to the doctor! WHAT?????

Using this service for prescriptions. In four months, I have had three different providers. They prescribed unavailable medication You can only communicate through an app. Customer service response never answers questions. Either my messages don’t reach my provider or he sees my messages and doesn’t respond. DOES NOT USE THIS SERVICE IT IS ONLY MAKING THINGS WORSE

I literally typed out all medication for you and sent pictures of the bottles so you were completely aware that Clonzapam was one of my medications before the appointment.

If you knew you could not fulfill that medication the ethical thing to do would be let me know you are unable to refill my prescriptions so we should cancel the visit and save the $300.

But you were so money hungry and unethical you took the appointment with advance knowledge of the medications needed and your inability to assist me and then took my money.

I guarantee I will share that fact with anyone and everyone I can to hopefully save other people from your scam!

Chris Kouns
You knew the meds I needed, knew you couldn’t refill not deliver them, and took my $300. Do the ethical thing and return the money!!

Your team was not in touch with me to resolve it, yet another lie by a completely unethical company!

This company lost or misplaced or forgot they had my insurance information. They sent me an email stating they would charge me $250.00 if I didn't provide my insurance ID within 48 hours. This is despite the fact that one month prior I gave them the information, and they acknowledged that it was received, and they quoted me my new co-pay.

To prevent being charged, I provided the insurance ID within 20 hours of the email notification (less than a day for a two day deadline). I emailed it and uploaded it to their website. They still charged me $250, without my authorization and with me complying with their requests.

Now I have to wait 3-5 business days for a refund. I am stuck with no money for the weekend, so I cannot get to work.

They say it is due to some glitch in their computer system, so watch out, their computers will charge you even when they're not supposed to!

Also, their billing department is outsourced to another company in another country. So, things are slow if you have problems.

They're sorry I'm frustrated.

I think they should be investigated.

Go with ANYONE else.

My nurse pracitioner did my intake in 20 minutes. They hire people with very little experience and education in psychiatry then market them as if they're much more experienced and educated than they are. This is another nurse practitioner mill (their schools have 100% acceptance rates, btw; beware of letting one treat you or your loved ones)

My psychiatrist through Lavender was wonderful and I do not blame her for any of these complaints. That being said, I do not understand why Lavender would confirm that my insurance was accepted and then send me multiple bills months later totaling nearly $1000. This was WITH additional copays I had paid every session! Truly unacceptable that I was not told the truth about my insurance being accepted; I was informed that I would only need to cover the copay and this was not the case.

It was also sketchy how I was informed of all these extra charges through an email and not the portal itself. Can this company not be transparent with charges on the portal instead of slamming their patients with ridiculous charges months afterwards? I literally thought this was a scam at first before realizing that it, indeed, was Lavender's official "Care Concierge" email contacting me.

I should've just stayed mentally ill and not pursued services through Lavender, as the accumulated financial strain has been a significant hardship.

The entire intake process is just to make sure you’re not any risk to them. The NP I saw, Abbe Walsh, didn’t read my intake paperwork, admitted that, had me go through my entire trauma history in ridiculous depth only to tell me that because of one low dose med I take she would have to consult with the lead NP to see if they could even take my case on. I don’t drink, I don’t do drugs, I’m not suicidal, I’m not manic or psychotic. Never have been. I have depression and anxiety. They are looking for the absolute “easiest” patients. Honestly, she would have known if she had bothered to read my intake paperwork that she wouldn’t take me. But she instead wasted an hour of my time and made me feel so judged. I sobbed.

The most egregious part is that they did actual harm. They also refused to bridge my meds they knew I needed. That’s standard practice when discharging a patient. They refused to send a simple antidepressant. It’s clear this NP has very little psych experience. Avoid this practice. There are much better services out there.

Edit: what’s wild is that they only responded to my complaint here in a public forum but never responded to my internal complaint they just discharged me. Beware.

It was found months later that my many sessions had would not be covered by my insurance for the amount expected, and that I would be responsible for a very large bill, I was very upset, the reason I started the sessions was b/c of a large financial loss. Lavender kindly reduced the outstanding bill during this difficult time and it was appreciated.

Unfortunately I never got past registration. Their “concierge” informed me, after a week, that my insurance was out of network. It is a Cigna network and I have called them twice; both times they verified that if the provider is Cigna credentialed, I am absolutely in network.
They canceled my new client appointment that I had completely arranged my day around with 3 days notice and said if I wanted to be self pay, to reschedule. My appointment should have been held for at least 24 hours to allow me to reply, or they could have called me to verify.
I work as a mental health office manager/billing specialist and honestly, am shocked and disappointed in this company. I use Midi online for other care and had high hopes that Lavender might be a good online provider.
They clearly need better benefits and eligibility staff as losing a new client because you don’t know how to call and verify their insurance is unacceptable. I will be letting Cigna know that this provider/office is telling a Cigna member that they are not in network as they claim to be.

Denise

Unethical, doesn't reply to patients.

Lavender has given me the runaround with billing after filing all claims incorrectly, impacting my care and ability to get refills on my medication. They don't reply to emails, follow-ups of those emails, or have any email addresses or numbers where you can speak with someone in billing. Unethical and irresponsible - do not trust them with your mental health and well being.

Edited to add: it shouldn’t take a Trustpilot review to get a response. My husband and I emailed and followed up over two weeks waiting for any information. This company does not care about its patients.

They billed my insurance $250 on a high-deductible so I paid $250 per session but would've paid $200 w/o insurance. Scam.

Billing department unresponsive for 1.5 weeks after my initial inquiry. I needed to message the concierge through the website and it still took an additional 11 days for them to respond to questions.

Lavender NP continuously pushed me to go on prescription medication though I was hesitant. Did not provide alternative options. Other NPs have recommended holistic alternatives before trying meds.

2 stars for their care team. They are empathetic and responsive over the website and the phone.

I needed a new doctor or NP for medication management and Lavender took my insurance unlike my psychiatrist at the time. I made an hour long intake appointment with Tramia Squire, NP. The appointment went well, I went over all of my meds, diagnosis, history, trauma… the usual for an intake. Ms. Squire told me she would be happy to take me on as a patient, she had no problems with my meds and would continue my treatment as it had been. I was SO relieved to find mental health care that took my insurance, I could actually afford psychiatric care! Ms. Squire told me she could see the relief on my face.

My psychiatrist at the time charged me $400 for a “discharge” appointment to send my medical records, medication records, and doctors notes to Lavender, this was required by Lavender to proceed with care. I received an email from Lavender saying they received, read, and accepted all of the records my doctor sent to them. Perfect, I was officially a patient of Tramia Squire and good to go.

A couple weeks passed and I needed refills on several medications so I made an appointment with Ms. Squire. Days later on the date of the appointment Ms. Squire called me 2 hours before the appointment and said this:

“We have decided that because of the combination of medication you take you are too complicated to treat and are considered high risk… that means we won’t be treating you and you are discharged as a patient as of now.”

So at no time during the intake process when we went over my meds was a red flag raised over my meds. No time during the records transfer process where my meds were entered into their system was a red flag raised. At no time leading up to my appointment with Tramia Squire was a red flag raised over my meds. Lavender left me high and dry with no way to refill incredibly critical medication. So I had to go back to the psychiatrist I just left, he charged me $450 for a new patient intake appointment. Combine that with Lavender’s fee and I lost $900 for Tramia Squire to do absolutely nothing except cause chaos and havoc trying to find mental health care. This was the worst medical experience I’ve ever had.

This company is extremely problematic and I encourage you to look elsewhere. I have been added to group chats that included other clients, I have received messages intended for other clients, I have had numerous cancel provider appointments that resulted in late medication, refills, and the icing on the cake is that they switched providers on me (My original NP left the company and they told me this was the replacement) And it turns out that person is not even credentialed with my insurance. I even asked when the transfer occurred and was assured everything was fine, and then I get a new bill from a third-party billing company (Another switch made without my permission or any notification) That I’m paying full session rates because that provider is not credentialed.

I have sent probably a dozen emails and all they keep saying is that they are “looking into it.”. They tried to tell me I moved states and that’s why things changed. I’ve lived in the same place for 20 years lol Even worse, the providers I used through Lavender are only licensed in my state, so they would’ve been illegally connecting me with an unlicensed provider if I had indeed been in that other state.

At this point, I pretty much accept that I’m not getting the money back, and I obviously have canceled services with this company. I hope I can save somebody else the trouble as well. And for the record, the provider quality was not high quality either. My first provider was okay, and I would’ve continued with her. The replacement clearly does not want to be there and does not listen at all.

I HAVE COMPLETE CONFIDENCE IN MY PRESCRIBER. SO FAR OUR MEETINGS HAVE BEEN GREAT. I AM IN THE FIELD AND I AM VERY PICKY ABOUT WHO I TRUST TO PRESCRIBE! SHE IS VERY NICE AND KNOWLEDGEABLE TOO. I HAVEN'T HAD ONE PROBLEM AT ALL.

I was just about to join this because it seemed so amazing as advertise reading all the reviews. I am so thankful that I did not. I will not be choosing lavender psychiatry.

My NP quit about a month ago with notice and lavender said they would be setting me up with a new provider automatically. Fast forward to now I have like a week left in my prescription that can only be filled with a monthly appointment per government regulations so I call. I get told "Oh we won't have anyone in your state that takes United healthcare for another month sorry" and that was it. So now I'm frantically searching for a psychiatrist so I can refill my prescription. This company dropped the ball hard and can't or won't be bothered to do anything about it.

If you are a mental health patients, avoid this service
!!!
This is the worst customer service I have ever experienced. Scheduling/or rescheduling appoinments are a nightmare, their customer service do not know what they are doing. And heaven forbid you have a change in scheduled less than 48 hours before the appointment they charge you a cancel fee! Most medical practices at least offer 24 hours, and they dont charge you to cancel or change the appointment.

And if you need to try and get medication, you'll jump through hoops for days trying to get it.

And yes, thats right, we're talking about a MENTAL HEALTH SERVICE. My therapist is wonderful, but the service is no longer manageble and i have to change care because of the customer service and how much stress it causes.

A lot of people write about this being a scam and I was charged so many additional charges for appointments or documents I have never been before. Basically anything you'll need, they will charge you for.

THEY ARE ONLY HERE TO MAKE MONEY THEY DO NOT CARE ABOUT YOUR MENTAL HEALTH. IF YOU WANT TO GET WORSE, SIGN UP FOR LAVENDER. BUT DO YOURSELF A FAVOR AND FIND A BETTER OPTON.

*UPDATED TO ADD THAT THEY TAKE CO-PAY FEES FROM YOU THAT YOU PROBABLY DO NOT OWE. CHECK YOUR EOB FROM YOUR INSURANCE CAREFULLY AND DONT MAKE THE MISTAKE OF TRUSTING THEM TO NOT OVERCHARGE YOU FOR THEIR OWN PROFIT*

⸻

Disappointed in this company. I travel for work and was told I couldn’t speak to a provider unless I was physically in New York City. I was abroad, dealing with a medication issue and a high-stress client, and received no support despite multiple requests. I liked my provider, but the system feels profit-driven and impersonal. The offshore call center added to the frustration. Feels like a scam—would not recommend.