Very odd purchasing experience: got an error after successfully placing an order. Received a confirmation letter though. No idea when my order will arrive - there is no info about delivery or estimate... See more
Company replied
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Review summary
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Delivery delayed significantly without advance notice (instead of 9-12 days as indicated, it took 2 months). There was no warning from the company that there was an issue. Customer service via email... See more
Company replied
Everything was good except the 10 per cent discount for a first purchase. I only saw this after I had ordered the item but when I queried it they said I couldn't have it.
MC – Trustpilot [Case #: 00463289] Hi, I am trying to get an answer via email from you as you've mentioned you'll send across a replacement piece (thank you!) but I need clarification on what y... See more
Company replied
Company details
- Manufacturer
- also in
- Baby Store
Written by the company
With initiatives like our Birth Forest, recyclable packaging, more sustainable materials, and products that will be used by many generations of families, we’re working to create a more wonderful world for parents and kids. We believe, every step counts.
Our promise for a better world
Written by the company
- One stroller, one tree
- Every Joolz on the street is a tree in one of our Birth Forests in Asia, Africa, Europe and South America. When you buy a stroller or buggy your tree joins hundreds of thousands of others in helping to make the world just a little bit greener.
- 10-Year transferable warranty
- We make the best strollers for parents, babies and the planet. That’s why our strollers and buggies are designed to last a lifetime. With our 10-Year transferable warranty you contribute to a better world for your child. And, it doesn’t end there. When selling or gifting your stroller to a new person, our warranty is transferable. This means that other families can enjoy your stroller too. Every step counts.
- Sustainable materials
- More sustainable materials, fabrics, and production processes are always in the works. Every day Joolz is working on new initiatives like our collection of strollers with fabrics created from recycled plastic bottles, organic cotton, and eco-friendly coatings.
- Reusable packaging
- Your Joolz stroller packaging is more than just a box. We’ve printed a cute design on the cardboard for you to cut out and turn into a room decoration for your little one’s room. Reusable, recyclable, and lots of fun!
Contact info
Distelweg 89, 1031HD, Amsterdam, Netherlands
- +31206304887
- info@joolz.com
- www.joolz.com
Joolz Strollers & Accessories
2.7
Poor
1K reviews
Asks customers to review
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Good product. Bad delivery
The product was delivered later than the expected date indicated during the purchase. The delivery company (DHL) gave unclear information, so I didn't know where the parcel was or when it would be delivered.
October 31, 2026
Don't buy here
I returned unused items in their original packaging, but I have not received a refund. Customer service has ignored my requests for assistance.
November 11, 2026
All very good
October 6, 2026
Shipment not delivered for 11 days and…
Shipment not delivered for 11 days and no news updates despite calling repeatedly
November 1, 2026
New clear rain hood is a game changer…
New clear rain hood is a game changer 🙌. I have the black Aer2 so this is much nicer then the standard grey hood that comes with the pram as it doesn't flow with the rest of the sleek uniformed look. Love this pram and wouldn't travel without it. Have had it of 3 years and fits effortlessly in overhead lockers on planes. Absolute must if you travel with under 5's
October 23, 2026
No replacement wheels or parts…
No replacement wheels or parts available. We purchased a fairly expensive package double stroller for our baby and toddler 18 months ago. Unfortunately one of the front wheels was damaged but Joolz fails to stock replacement parts for older strollers (18 months is old?). We contacted support and it took them nearly a month to respond and say there is no stock, and seems like there may not be new stock. It appears we need to buy a new stroller after such a short period of time, naturally we would not recommend Joolz.
November 10, 2026
Unprompted review
Best Travel Stroller
I was looking for a great travel stroller, and I have certainly found it! It is lightweight, compact, easy to handle, rides very smoothly, and has storage space beneath the seat. I just used it for the first time on a trip, and it is now one of my favorite baby items!
October 23, 2026
We have the joolz air 2 and absolutely…
We have the joolz air 2 and absolutely love it. So easy to use really lovely to push and folds down so easy and it is very light would definitely recommend.
October 3, 2026
Everything was good except the 10 per…
Everything was good except the 10 per cent discount for a first purchase. I only saw this after I had ordered the item but when I queried it they said I couldn't have it.
October 1, 2026
Bad Product Bad Service oh no Nobody…
Bad Product Bad Service oh no Nobody respond to mails calls it is Crazy
4 Month and my Joolz aer2 broke its a shame ! No one in my live I will buy Joolz again !!
October 2, 2026
Issue during the delivery-> Solved
I had an issue during the delivery. The customer care responded and solved instantly. 5/5 stars. Well done
October 26, 2026
Received the wrong order and they have…
Received the wrong order and they have not replied to my emails.
October 26, 2026
I didn’t get my order
I didn’t get my order, the costumer support haven’t gotten back to me yet. I still don’t know, if my order will arrive.
This ist just bad
October 26, 2026
May use AI-assist with repliesRead more
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Item doesn’t meet the description…
Item doesn’t meet the description online and ignores my return request
October 21, 2026
Reply from Joolz
Dear Danni,
We're very sorry to read that you are disappointed by the product you've ordered. We see that you were helped by the support team and managed to find a product that matches your needs.
As you have already been informed regarding the return process - this needs to be handled via email. Feel free to send us an email to service.uk@joolz.com whenever you need the team's help with a return.
Thank you for being part of the Joolz family!
Item hasn’t arrived yet
Item hasn’t arrived yet, took a long time before shipping it out, sent wrong item in the first place, no response to email
October 25, 2026
Reply from Joolz
Dear Eleanor,
We are very sorry for your experience.
Seems like a warehouse error prevented your order to be shipped on a first attempt. Our team has checked and we can confirm that the order was delivered yesterday luckily.
We sincerely apologize for the delay and inconvenience.
I knew what I needed and wanted
I knew what I needed and wanted. Delivery is so fast. I'm so impressed.
September 28, 2026
Jools has a business model like no…
Jools has a business model like no other business out there! I have been pleasantly surprised with the customer service. Twice I have had problems with my stroller and twice the service has been excellent. One Jools have helped with a broken part of one of my friend's stroller. Thank you!
October 21, 2026
Unprompted review
I created an order on october 23
I created an order on october 23. Since thenI havent got anything about my package! I dont know if they shipped or not. And I cannot cancel it
October 23, 2026
Unprompted review
Reply from Joolz
Dear Merve,
We are very sorry for the delay with the delivery of your order. We see it was delivered today. If you still need assistance please do not hesitate to contact our team via email or phone.
We appreciate your patience.
Reply from Joolz
Hello, Cassandra,
We just wanted to let you know that our Customer Care team has already sent you an email with an update on your order and the address correction you requested.
We hope that everything goes smoothly from here. Thanks so much for your patience, Cassandra. We really appreciate it!
They state their prams have a 10 year…
They state their prams have a 10 year warranty however they release a new model every year or so and stop supporting the older version. I have an original Aer which I've used for 20 months. The rear wheels need replacing and they no longer sell replacement wheels for the Aer. The 10 year warranty feels disingenuous.
November 1, 2026
Unprompted review
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