Jorvik Tricycles of York Ltd Reviews 

1,184
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 545 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and patient staff for providing excellent, no-pressure service, making showroom visits informative and comfortable. Many appreciate the high quality and sturdy design of the trikes, offering stability and freedom, enabling people to cycle again. The user experience is often highlighted as positive, with test rides being enjoyable and products easy to use, while delivery services are frequently noted for being quick and efficient. However, some customers reported delays in delivery and encountered product functionality issues, including incorrect wiring or electrical faults. A few people also expressed dissatisfaction with post-purchase support, citing difficulties in resolving concerns and a perceived lack of trust in the company's problem-solving approach.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the trikes for their robust... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional kindness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to navigate and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My trike was stolen and I was devastated but Jorvik did much to boost my confidence in claiming on the insurance and in choosing a replacement model. I've lost count of the number of times I've contac... See more

Company replied

Rated 5 out of 5 stars

From the day I visited the showroom in Chester to going for a proper road ride today, I can honestly say I'm 100% impressed and overjoyed I can cycle again, when I thought my days were over. Somehow... See more

Company replied

Rated 5 out of 5 stars

Excellent positive visit to Chester showroom to try out the trikes. Jorge took me through all the basics very patiently as I felt a bit unsteady at first. I have a long standing chronic back pain cond... See more

Company replied

Rated 5 out of 5 stars

Visted the new Chester showroom. It was rather hard to find initially, but after being guided in I found the Chester Jorvik showroom. Make sure you you read the signs for Central trading estate a... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Bicycle Store
  3. Medical Equipment Supplier

Written by the company

The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,184)

507 reviews in the last 12 months

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Rated 5 out of 5 stars

I’d liked the idea of a trike for a while.

I’d liked the idea of a trike for a while. I was up in York, so popped into their showroom on spec and ended up testing and purchasing a trike. Managed to get a good deal on the outgoing model. Delivered promptly and it took about an hour to complete assembly. It is quite a steep learning curve moving to a trike, so be prepared to go slow at first. Learning to handle cambers in the road and how to corner is tricky, but after 25 miles I’m getting the hang of it. All the little shopping trips I used to do by car I now do by trike and with the rear basket, no need for a backpack. Enjoying myself and getting some much needed exercise.

July 1, 2026
Rated 5 out of 5 stars

Excellent experience

Jorge made me so welcome and did everything possible to allow me to ride a trike. Unfortunately the MS weakness in my right leg prohibited that at the moment. I’m determined that with some specialist physio I can build up my strength.
I would recommend JORVIK WHOLEHEARTEDLY.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Top marks all round

My experience began when I went on to the website to look at tricycles. I found the website very easy to negotiate and was able to choose the model I wanted. However, due to a problem at my end I was not able to complete the ordering process so I rang the company for help. The young lady I spoke to managed to sort out my problem very quickly and my order was completed very easily. The trike was delivered very quickly and was very easy to finish constructing. I was able to ride on it the same day and am delighted with it.
All in all the whole process was extremely pleasant, the staff I spoke to on the telephone, the delivery and the completed trike were all first class. If I ever need another trike, I know where I will come back to and I would certainly recommend them to anyone else looking to purchase a trike

July 3, 2026
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for taking the time to share your experience. We’re delighted to hear that you found our website easy to use and that our team was able to assist you quickly with completing your order.

It’s wonderful to know that your trike arrived promptly, was straightforward to assemble, and that you were able to enjoy your first ride on it the same day. We really appreciate your kind words about our team and the service you received throughout the process.

Thank you for your recommendation — we’re thrilled to have helped you find the right trike and we’ll be very happy to welcome you back should you need anything in the future. Enjoy your rides!

Rated 5 out of 5 stars

Great sales and after sales

Matt helped out with both a little bit of discount and some spare inner tubes. Sam has subsequently helped out with tech information and spare parts. My twin battery 13-2 250w machine is beautifully engineered and very robust and the 7 speed hub gears are brilliant. I have no problem with hill climbing and getting a good speed on the flat. Quite different to two wheels, but it keeps me cycling with a group. What's not to like. Love it!

December 2, 2025
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for your wonderful review! We're delighted to hear how pleased you are with your trike and the support you've received from Matt and Sam. They'll be thrilled to know that their help with the discount, spare inner tubes, technical advice, and parts made such a positive difference.

It's fantastic to hear that your twin-battery 13-2 250W trike is performing so well and that you're enjoying the smooth 7-speed hub gears, confident hill climbing, and comfortable cruising on the flat. While riding a trike is certainly a different experience from two wheels, we're so pleased it's helping you stay active and continue cycling with your group.

Thank you again for your kind words and for choosing Jorvik Tricycles. We wish you many more happy miles and enjoyable rides ahead! 🚲😊

Rated 5 out of 5 stars

Went as a "walk-in" and left as 2 very happy people

Went as a "walk-in", with a friend. I had been looking at the Jorvick Trikes on-line for a while, however, wanted to know how they physically handled, the ease of use, size, etc. in short the overall "feel", and I couldn't do that looking at a web page,nothing wrong with the web pages, their descriptions,etc are great. I am just fussy, and it had to be a "hands-on" experience. We went from Manchester to Chester, to the then, newly opened Chester showroom (It had been open for a week), as we were originally planning to go to the York showroom, however, the Chester showroom opened the week we were discussing it, so it made things simple, Chester it was. All the Trikes were on display, ready to ride, a simple roadway was painted on the floor, and they were still setting up, no racks for other equipment were yet, up on the walls, fair enough, just opened and still setting up, as there were tool boxes, etc opened, at the side of the building, being a retired Logistics Manager no problem at all with that, I know it takes time and planning, especially when you start with an empty shell of a building and the painting of the floor roadways must have days to paint and dry out, ready to use (in fact, I quickly borrowed a tape measure from the staff toolbox, to make sure the back wheels of the Rida-X, would fit through my back gate). The staff were very friendly, I had a specific model in mind (Rida-X)when going to Chester, as we live in a semi-rural area and have Bridleways, country paths and lanes locally, so wanted a little, but not serious off-road capability. The staff, when we turned up, were actually waiting for someone else with an appointment, however as "walk-ins" they fitted us in too, which was very much appreciated. I liked the Rida-X for myself, then having being physically sat on one, and my friend saw the big grin on my face, going around the indoor track, as I was mobile again, under my own steam for the first time in years. So much so, she also took the plunge, and bought herself, a smaller Vandra-X, as she mainly sticks to local paved roadways and didn't want a trike, the size of the Rida-X, she thought it too big for her. I am very happy with my Trike, as she with her Vandra-X and as a bonus to go along with my Rida-X, I also bought a trailer, for carrying wood for my wood burning stove, going camping locally, to put the tent and other kit in and keep it all secure.
Delivery was great, no problem at all, fully informed all the way from the warehouse to the pavement outside my home, by watching the on-line parcel tracker and then a phone call the morning of the our delivery of both trikes. Can't fault the whole process. Very easy from the first ride in the showroom to delivery and set up of our own trikes. 2 very happy Bunnies, as it were.

July 3, 2026
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for taking the time to write such a detailed and thoughtful review. It really means a great deal to all of us. We're delighted that you decided to visit our new Chester showroom and that, despite arriving as walk-ins during our first week, we were able to fit you in and help you both find the right trikes.

It's wonderful to hear how much you enjoyed test riding the Rida-X and that it gave you the confidence and freedom to get back out cycling again. Seeing that big smile you described is exactly what we hope every customer experiences. We're equally pleased that your friend found the Vandra-X to be the perfect fit too—what a fantastic outcome!

Thank you for your understanding while we were still getting the showroom fully set up. As one of our very first visitors to Chester, your patience and kind words are especially appreciated. We're also glad the delivery process went smoothly and kept you informed every step of the way.

We hope you enjoy many adventures together, whether it's exploring the local bridleways, heading off camping, or simply enjoying the freedom of being back outdoors. Wishing you both many happy miles on your new trikes, and thank you once again for choosing Jorvik Tricycles! 🚲😊

Rated 5 out of 5 stars

Visted the new Chester showroom

Visted the new Chester showroom. It was rather hard to find initially, but after being guided in I found the Chester Jorvik showroom. Make sure you you read the signs for Central trading estate as there are quite a few close by.

James was very helpful, eventhough I arrived without an appointment I was offered a Test drive. This was extremely helpful and the added information given made my mind up that these were the Tricycles I wanted. All I need to do is decide which one.

There was no heavy sell or pressure applied, which made it an enjoyable experience. Will be in touch soon James.

July 30, 2026
Unprompted review
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for your lovely review! We're delighted you took the time to visit our new Chester showroom, and we're glad you found us in the end. Thank you for the helpful tip about following the signs for Central Trading Estate—it will no doubt help other visitors too! James will be thrilled to hear that you enjoyed your test ride and found the information useful. We believe choosing the right tricycle should be a relaxed and enjoyable experience, so it's wonderful to know you appreciated our no-pressure approach. We look forward to welcoming you back when you've decided which trike is right for you. If you have any questions in the meantime, James and the team are always happy to help. Happy cycling! 🚲😊

Rated 5 out of 5 stars

Not just a trike, a service to restore confidence

From the day I visited the showroom in Chester to going for a proper road ride today, I can honestly say I'm 100% impressed and overjoyed I can cycle again, when I thought my days were over. Somehow my legs have changed, wobble being the most noticeable and as such I couldn't maintain balance on my hybrid, I've fallen off it three times before reading up on the Jorvik trikes. Thank you for being kind in the showroom, allowing me to test ride in Chester, and your patience. You can't go wrong with these people, second to none. I'm back riding in the countryside again, wind in my hair, sun on my face and the smell and sound of nature! Love it!

July 8, 2026
Unprompted review
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for sharing your incredible experience. Your review truly means the world to us. We're absolutely delighted to hear that you're back out enjoying the countryside and cycling again—especially after thinking those days were behind you. Knowing that we could play a small part in helping you regain that freedom is exactly why we do what we do. It was a pleasure welcoming you to our Chester showroom, and we're so pleased that our team could help you find the right trike with patience and care. Wishing you many more wonderful rides with the wind in your hair, the sun on your face, and plenty of beautiful countryside adventures. Happy cycling, and thank you again for your kind words! 🚲💙

Rated 5 out of 5 stars

Booked an appointment to try a tricycle…

Booked an appointment to try a tricycle and had great service from Terry. He was very patient and helped my partner feel safe and confident on the bike in no time at all. Impressed with the test track and lack of sales pressure. Thanks again for all your help.

July 30, 2026
Unprompted review
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for your wonderful review! We're delighted to hear that you and your partner had such a positive experience. Terry will be thrilled to know that his patience and support helped your partner feel safe and confident so quickly. It's also great to hear that you enjoyed our test track and appreciated our relaxed, no-pressure approach. Thank you again for your kind words—we wish you both many happy rides, and we look forward to seeing you again! 🚲😊

Rated 5 out of 5 stars

Great Tricycle and came in a box and…

Great Tricycle and came in a box and was easy to accemble

June 25, 2026
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for your wonderful review! We're delighted to hear that you're happy with your tricycle and that you found it easy to assemble. We truly appreciate your feedback and hope you enjoy many happy and comfortable rides. . Happy riding! 🚲

Rated 5 out of 5 stars

My visit to York really helped

My visit to York really helped
me to choose my trike. I still find road cambers a bit challenging, but getting easier. The only problem is the battery charge lights only show 75% when charged. The display percentage charge is more accurate though. Thank you
very much for my most helpful visit.
Duncan

June 18, 2026
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Reply from Jorvik Tricycles of York Ltd

Dear Duncan,

Thank you so much for your lovely message. It was a real pleasure to meet you, and we're delighted to hear that your visit to York helped you choose your trike.

It's great to know you're growing more confident with road cambers. They can take a little getting used to, but it sounds like you're making excellent progress.

Thank you as well for mentioning the battery indicator. The percentage shown on the display is an accurate indication of the battery's state of charge. On your trike model, the LED charge lights show three green and one red when fully charged and this is normal.

We hope you continue to enjoy many happy miles on your trike. If you ever have any questions or need assistance, please don't hesitate to get in touch—we're always happy to help.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Jorges was so calm and patient.

July 22, 2026
Unprompted review
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Reply from Jorvik Tricycles of York Ltd

Thank you for your kind review! We're delighted to hear you found our team helpful and knowledgeable. We'll be sure to pass your lovely comments on to Jorge – he'll be pleased to know his calm and patient approach made such a positive difference to your experience.

We hope you enjoy many happy miles on your trike. Happy riding!

Rated 5 out of 5 stars

Back on the road!

June 30, 2026
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Reply from Jorvik Tricycles of York Ltd

Thank you! It's wonderful to hear you're back on the road. We hope your trike brings you plenty of enjoyable rides, newfound freedom, and confidence for many miles to come. Happy riding!

Rated 5 out of 5 stars

It was a pleasure to come to the…

It was a pleasure to come to the Chester Branch.
Jorge was very helpful, only called to see the set up, but purchased 2 x new tricycles.
My wife loves the 3 wheeler, and the improvements since the last purchase 5 years ago.
Now more comfortable and with REVERSE.
Thank you Jorvik.

July 22, 2026
Unprompted review
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience at our Chester showroom.

It's fantastic to know that Jorge was able to help you find the right tricycles, and what started as a visit to have a look turned into the purchase of two new trikes! We're especially pleased to hear your wife is loving her new tricycle and has noticed the improvements over the last five years. Features like the increased comfort and reverse gear really do make a difference.

We'll be sure to pass your kind words on to Jorge. Thank you again for choosing Jorvik, and we wish you both many happy, comfortable adventures on your new tricycles!

Rated 5 out of 5 stars

A Fantastic Experience

A Fantastic Experience – Thank You Terry and Jorvik!

Travelling to Southampton, I really didn't know what to expect. I had never ridden a tricycle before and was amazed at just how different it felt compared with riding a bicycle. To be honest, I was terrified and incredibly nervous during my first attempts!

What made all the difference was Terry, my trainer. He gave me as much time as I needed and had the patience to help me build my confidence step by step. He seemed to know exactly when to step in and reassure me, and when to stand back and let me discover things for myself. That balance was invaluable, and I can't thank him enough. Receiving a fully assembled trike was an unexpected bonus and meant I could start enjoying it straight away.

Following Terry's advice, I chose the Vandra X, and I now know it was exactly the right choice for me. It took a little while to understand how all the controls and features worked, but once everything clicked into place, I found myself thoroughly enjoying every ride. The pedal assist is excellent, making cycling much easier on longer journeys or hills, and the rear carrier is ideal for shopping and everyday use.

Buying this trike has been one of the best decisions I've made. It gives me freedom, gentle exercise, and is far kinder on my knees than I expected. The battery has also impressed me with how long it lasts when properly looked after.

I've already had several people stop to admire the trike and ask questions about it, which shows just how much interest there is. I would happily recommend one to anyone looking for a comfortable, enjoyable and practical way to get around.

My one piece of advice to new riders is this: don't give up after the first few attempts. Riding a trike is very different from riding a bicycle, and it can feel strange—even frightening—at first. I now understand why some people give up too soon. Stick with it, practise regularly, and before long your confidence will grow. Once it does, you'll discover just how enjoyable, practical and rewarding a trike can be.

A huge thank you to Terry for his professionalism, patience and encouragement, and to everyone at Jorvik for making the whole experience such a positive one. I couldn't be happier with my Vandra X.

July 15, 2026
Unprompted review
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for taking the time to share such a thoughtful and detailed review. We're absolutely delighted to hear how positive your experience has been.

It's wonderful to know that Terry's patience, encouragement and expert guidance helped you build your confidence at your own pace. Learning to ride a trike really is a different experience from riding a bicycle, so your advice to new riders about sticking with it is invaluable and something we're sure many people will appreciate.

We're also thrilled that you're enjoying your Vandra X and that it's giving you the freedom, comfort and confidence you were looking for. Hearing that it's kinder on your knees, practical for everyday use, and already attracting plenty of admiring comments makes us smile!

We'll be sure to pass your kind words on to Terry – he'll be delighted to know the difference he made. Thank you again for choosing Jorvik and for recommending us. We wish you many happy, safe and enjoyable miles on your Vandra X, and remember we're always here if you ever need advice or support.

Rated 5 out of 5 stars

Anxiety eased.

I was really impressed with Yorvik.
I got squeezed in last minute for a trial at the Yorkshire showroom. I was recommended them and was only an hour or so drive away at the time on holiday.
The showroom has a lovely track to try out whichever trikes would suit you. The first thing was a sit down and a chat to find what trike(s) might suit you best and then a chance to have a go starting with no peddle assist.
I felt no pressure to buy and we were even able to see if the one I wanted would fit in the boot of our car. Sadly for me it doesn't but we have a saloon style boot but if we had a hatch back it would be fine.
The lead time was explained to me so knew what to expect.
The trike arrived well packaged with not very much left to do putting together.
I was unsure of a couple things to do with the computer bit as had forgotten in the mean time. I gave them a quick call and was out finishing setting up quickly.
I'm still not out on main roads with it but enjoying going round the local carpark in the evenings.
It's solid, comfy and feels secure. I was only used to recumbent exercise bikes rarely in the last 30 or so years and was never comfy cycling on the road after an accident not long after learning so am giving myself time. To get used to it, the brakes are really strong and I have never learned to drive either so steering was strange to start with. The mini lesson in the showroom was really helpful though and once I got over my initial panic started settling in.
Well worth the cost for the quality

June 22, 2026
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for taking the time to share such a detailed review. We're delighted to hear that you had a positive experience from your showroom visit right through to receiving and setting up your trike.

It's great to know you felt relaxed and under no pressure during your trial, and that the opportunity to test different models, including checking whether one would fit in your car, helped you make the right choice. We're also pleased our team could quickly help you with the computer settings after delivery.

Learning to ride a trike after a difficult cycling experience takes courage, and it's wonderful to hear you're building your confidence at your own pace. We're sure those evening trips around the local car park will soon lead to even more enjoyable adventures.

Thank you again for your kind words about the quality of the trike and our service. We wish you many happy, comfortable, and confidence-building miles ahead, and if you ever need any advice or support, we're always here to help.

Rated 5 out of 5 stars

Terry was great

Terry was great: very encouraging. His explanations were really helpful and he made sure I understood. He enabled me make a breakthrough in riding and the session was fun. Top man

July 27, 2026
Unprompted review
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for your kind words! It's fantastic to hear that Terry made such a positive impact on your riding. We're delighted the session was both enjoyable and helped you achieve a real breakthrough. We'll be sure to pass your lovely feedback on to Terry – he'll really appreciate it!

Rated 4 out of 5 stars

A bit slow with technical help due to…

A bit slow with technical help due to staff going on annual leave, but sorted in the end.

June 29, 2026
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Reply from Jorvik Tricycles of York Ltd

Thanks for your patience and understanding. We really appreciate it. I'm glad we were able to get everything sorted in the end, and if there's anything else you need, we're always happy to help.

Rated 5 out of 5 stars

Had rang to inquire about buying a…

Had rang to inquire about buying a tricycle left a message for someone to ring me back.A member off staff rang back the next day and was really helpful.love my new Tricycle x

June 17, 2026
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to get back to you promptly and provide the help you needed. We hope you're enjoying your new tricycle, and we really appreciate you taking the time to share your experience. Wishing you many happy rides!

Rated 5 out of 5 stars

A very satisfied customer…

The website enabled me to do the research I wanted before purchase with just a couple of questions left in my mind concerning which of the two models I was interested in would best suit my needs. These questions were fully explained and answered when I telephoned. I ordered on the telephone and the lady was very helpful, again explaining the process and delivery times clearly.
The tricycle took time to put together once delivered but was not hard to do,
I first rode it in our village hall car park.
It felt very different to the bicycle I had previously used, but diffrent in a good way. I certainly appreciate the stability and brakes. I am still getting used to the combination of power level and gears .
I have done about seventy miles on it now and am very pleased with it.
My usual ride is about seven miles.
Overall, very pleased with everything and confident I have a sturdy, well made machine that should last me for many miles.
Yes, I could have got something cheaper from the Internet but I seriously doubt it would have been anywhere near as good, and from what I've researched, possibly even dangerous and illegal.
Safety, reliability and a good service are important to me, and this company/tricycle certainly satisfies on those points.

June 26, 2026
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for your detailed and thoughtful review, Veronica. We're delighted to hear that our website and team helped you choose the right tricycle for your needs, and that you felt supported throughout the ordering process.

It's wonderful to know you've already completed around 70 miles and are enjoying the stability, braking, and overall quality of your new tricycle. We appreciate that there can be a learning curve when getting used to the gears and power levels, but it sounds like you're making great progress!

Your comments about safety, reliability, and build quality mean a great deal to us, as these are values we work hard to deliver. Thank you for choosing Jorvik Tricycles and for placing your trust in us. We wish you many more enjoyable and safe miles ahead!

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