Joycustomize Reviews 

Terrible terrible terrible!! From customer service to the product!!

I will keep leaving reviews until this company is closed and the people selling them are locked up, they are scammers, DO NOT BUY ANYTHING THEY sell, you will be out of pocket and will not receive what you think, absolutely shocking customer service and if I could contact them directly I would but address no number and not able to leave feedback on their pages !!!! BE WARNED

I ordered on December 4th 2025 on December 12th I got tracking my order was in new Jersey I contacted company they first stated my order was delayed due to weather ok I gave the benefit of the doubt fast forward I have contacted numerous time since and have not received anything even after demanding a refund of a no delivery this company is a giant scam and I am out 90 dollars and a very thoughtful gift DO NOT PURCHASE FROM THEM

I would rate 0 if I could. received a screen printed sweatshirt that was advertised as embroidered. the material isnt even sweatshirt thickness. it is also a lot smaller than advertised standard sizes.

Ordered a Christmas present..

Only good thing about the process was that it gave quite fast to me.

Size was not matching the measurements that was given, VERY POOR QUALITY, no washing instructions label, no material information.

I wanted a refund, in full as the product is not what I ordered. They have replied but not willing to give a refund because this is a "custom made product"..

DON'T ORDER ANYTHING FROM THIS SHITHOLE COMPANY, products are not what they say they are on their website.

We continuously go back and forth obviously your website states that you will do whatever to make it right if the customer is unsatisfied I am very unsatisfied with what I've received it is not what you are advertising and showing I have also posted a review on your site and it's been removed. The post right away and then within an hour it is removed and that is very unprofessional. The quality of your shirt is cheap the sizing is extremely wrong and what you sent me is not what is shown on your site my letters are ironed on not stitched or embroidered like you show therefore I've been lied to and misled and I would like a refund

This is completely false advertisement. I recieved this sweater and there is no stitching at all like shown in the photo. The photo shows clearly stitching around the "mom" word along with the sleeve wording and when i recieved it in person its just a cheap viynl press on sticker. Absolutely not worth $80. Very disappointing.

Their website displays in both pictures and video sweatshirts that have actual stitching and also a good quality sweatshirt. I ordered mine thinking I was getting stitching for my daughter. I received it and it was iron on lettering with custom names that were ironed on lettering. They are false advertising and ripping people out of money. They told me in an email that nowhere we’re on their website do they claim to have stitched lettering. Their site also says you can return your product if unhappy. When I emailed them she offered me a 10% refund. I said no. I want a new one. She said no. I was told they could not accept my return and I would not get a refund. They are crooks and no one should ever buy a thing from them. They false advertise.

Terrible, absolutely terrible. My customized Lego set was sent to entirely different address and the courier contacted me to let me know that. They offered to resend another (because I purchased insurance on it) I told them just send me my money back since it’s been almost a month with no product. Joycustomize said I needed proof of delivery through the courier. I told them, you mean the courier that is no longer in contact with me?! Never again!!! AVOID ORDERING HERE AT ALL COSTS!!

Ordered a custom hoodie for my wife. Said it would be here by Mother’s Day. Costed $90. Got here a month after Mother’s Day. Was the wrong size and the material was thin and not warm at all. Epic husband fail for trusting this TikTok website.

This website is a complete joke! What you order and what you receive are totally different products! Please don’t waste your money with this company! Oh and the sizing is way off too. I ordered an xl and came like medium.

If I could give it zero stars, I would. Misleading advertising photos vs what you actually receive. What I received looks like a homemade custom sweatshirt that an amateur attempted to make for the first time. How can I gift something so cheap looking, that looks nothing as the photos they advertise. Disputing these charges with my bank since this company has no accountability and has offered me no resolution. I’ll dispute the charges. I have photos of what they advertised vs what I received. It’s embarrassing. This should be an easy dispute. Stay away from this company. Be warned.

Scam! Do not buy anything!

Absolutely terrible experience. Ordered a customized sweatshirt and the shirt was never delivered and they refuse to refund the money or replace it . They referred me to the company they use for shipping and they told me there is nothing they can do . They said it was delivered and I had to talk to joycustomise and they are saying the same thing . Stay away from this company. It is a WASTE of money . Good advertisement to bad the company is trash .

Ordered an item in January and never showed up. Customer service is zero help and barely responds or says it will go into production. Never does, never showed with no notifications. Wasted $300

Don't buy ANYTHING from them you'll never get it out of to do it will months later. And it's crap

I ordered there hoodie the material is very cheap and thin not warm at all and I ordered an extra large for my boyfriend more like an extra small not happy. The photos of our faces looked squished aswell. Waste of money for being that price you would think it would be better quality