Anytime we need a part for either of our motorcycles, J&C Cycles is always our first 'go-to' website. They usually have what we're looking for and for a better price than anyone else. They ship prompt... See more
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Company details
Contact info
4020 S 26th Street, 19112, Philadelphia, United States
- 800-397-4844
- customerservice@jpcycles.com
- www.jpcycles.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
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This company is trash they delivered my…
This company is trash they delivered my ordered to the wrong address. Then never offered a replacement, I had to dispute charge with my credit card company. If you can avoid it don't do business with them cause if your package gets lost they won't help you at all!!
Rude
Rude, unhelpful, prisoners to unfair and illegal policies. And today I was told I had to drive 259 miles round trip to get their tire guarantee because of their broken machine that has been down for a month. and the rep literally said, well machines break 🤣
Tried to use two different cc's to buy…
Tried to use two different cc's to buy something and it showed error. Sketchy. Maybe bc it doesn't take discover or visa. Double checked all the numbers and wouldn't let purchase. I guess they don't want people buy stuff. A little odd. Who knows

Reply from J&P Cycles
Item was in stock and shipped quickly.
Very easy to do business with smooth…
Very easy to do business with smooth transaction
Great until something goes wrong
Great until something goes wrong. The customer service reps give you the third degree if your order goes missing and make you "work with FedEx."
This is going to hold up my build now, even though the whole point of buying from here was for speed.
Apparently even when you order a $1500 set of cylinder heads they cannot put them on signed delivery only? Now I'm out here playing detective to find a box that was left SOMEWHERE, with a random picture of my driveway, even when I had someone home all day long to accept it.
Do not order anything expensive from here. WASTE OF TIME.

Reply from J&P Cycles
Wrong part twice
Wrong part twice, caused delay in repairs, i dont have a fed x near by so major hassle to return. I will be using them again.

Reply from J&P Cycles
Super helpful
...a very helpful staff that really gets you what you need. I had a not so great interaction with a local big name motorcycle company and when I went to check things out with JP, they got me the answers, that the other guys didn't, fast! Thank you for all your help, I've bought from JP before and I'll continue to. 😁👍🙏
DO NOT CARE if it ever arrives.
Six times in a row I get messages saying the previously promised arrival date won't happen the package is delayed, and now my package keeps getting farther and farther from home, J&P customer service will not resend the product unless there's been no update in 5 days LOL so that policy would make it potentially an eternity.

Reply from J&P Cycles
I paid extra to have a starter…
I paid extra to have a starter overnight shipped only to find out the next day it never was shipped. The initial call to customer service I was lied to by the guy saying it was shipped. I called back and was told it hadn't shipped so I cancelled my $450 order
Paid over a thousand dollars for an…
Paid over a thousand dollars for an exhaust with express Shipping just to still wait a month for a part. Ridiculous, not only am I waiting no one can tell me where my package is. First and last time.

Reply from J&P Cycles
Fast delivery and excellent price
Very pleased with the purchase.
The order was very easy to place. Also arrived very fast. Looks good on the bike. I am very pleased. Thank you
Great price
Great price! In stock! Great looking helmet! SUPER FAST delivery! THANKS!
Battery tenderProvided me with the product I was…
Provided me with the product I was looking for
Quality products at a reasonable price 👌
Quality products at a reasonable price 👌
The parts you sold me were a complete…
The parts you sold me were a complete misrepresentation.i requested refund J&P refused a refund and hide behind lying emails. J&P cycles is a bunch of liars and thieves. FUC! J&P Cycles!!!!!!!

Reply from J&P Cycles
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