J&P Cycles Reviews 

1,825
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive very quickly and prices are much better compared to shopping at local dealerships or other retailers. Consumers really appreciate the extensive selection of parts and accessories available, alongside a remarkably smooth ordering process that makes everything easy. However, some reviewers were not happy with shipping times and the overall reliability of certain delivery carriers used for sending orders. A few other people also felt that tracking updates can be unpredictable, occasionally leaving buyers waiting much longer than expected for their parts to arrive safely.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive promptly and fit perfectly as... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are exact matches with perfect... See more

Price

People report positive experiences with price, frequently highlighting great selection, reasonable costs, and... See more

Order

Consumers find order to be positive, highlighting a smooth and easy ordering process combined with fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anytime we need a part for either of our motorcycles, J&C Cycles is always our first 'go-to' website. They usually have what we're looking for and for a better price than anyone else. They ship prompt... See more

Rated 5 out of 5 stars

J&P is on top of their game. Prompt follow-up and continuous communication about your order status which is greatly appreciated. Will order from here again without question.

Rated 5 out of 5 stars

...a very helpful staff that really gets you what you need. I had a not so great interaction with a local big name motorcycle company and when I went to check things out with JP, they got me the answe... See more

Rated 5 out of 5 stars

Great prices honestly I don’t shop anywhere else for genuine quality products for my sportster, love J&P and the entire crew at my local store shout out rylie in Scottsdale


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,825)

198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is trash they delivered my…

This company is trash they delivered my ordered to the wrong address. Then never offered a replacement, I had to dispute charge with my credit card company. If you can avoid it don't do business with them cause if your package gets lost they won't help you at all!!

October 21, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Rude

Rude, unhelpful, prisoners to unfair and illegal policies. And today I was told I had to drive 259 miles round trip to get their tire guarantee because of their broken machine that has been down for a month. and the rep literally said, well machines break 🤣

October 20, 2026
Unprompted review
Rated 1 out of 5 stars

Tried to use two different cc's to buy…

Tried to use two different cc's to buy something and it showed error. Sketchy. Maybe bc it doesn't take discover or visa. Double checked all the numbers and wouldn't let purchase. I guess they don't want people buy stuff. A little odd. Who knows

October 7, 2026
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Advertisement
Rated 1 out of 5 stars

Great until something goes wrong

Great until something goes wrong. The customer service reps give you the third degree if your order goes missing and make you "work with FedEx."

This is going to hold up my build now, even though the whole point of buying from here was for speed.

Apparently even when you order a $1500 set of cylinder heads they cannot put them on signed delivery only? Now I'm out here playing detective to find a box that was left SOMEWHERE, with a random picture of my driveway, even when I had someone home all day long to accept it.

Do not order anything expensive from here. WASTE OF TIME.

September 7, 2026
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!

Rated 1 out of 5 stars

Wrong part twice

Wrong part twice, caused delay in repairs, i dont have a fed x near by so major hassle to return. I will be using them again.

September 1, 2026
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Rated 5 out of 5 stars

Super helpful

...a very helpful staff that really gets you what you need. I had a not so great interaction with a local big name motorcycle company and when I went to check things out with JP, they got me the answers, that the other guys didn't, fast! Thank you for all your help, I've bought from JP before and I'll continue to. 😁👍🙏

August 25, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

DO NOT CARE if it ever arrives.

Six times in a row I get messages saying the previously promised arrival date won't happen the package is delayed, and now my package keeps getting farther and farther from home, J&P customer service will not resend the product unless there's been no update in 5 days LOL so that policy would make it potentially an eternity.

August 30, 2026
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Rated 1 out of 5 stars

I paid extra to have a starter…

I paid extra to have a starter overnight shipped only to find out the next day it never was shipped. The initial call to customer service I was lied to by the guy saying it was shipped. I called back and was told it hadn't shipped so I cancelled my $450 order

August 18, 2026
Unprompted review
Rated 1 out of 5 stars

Paid over a thousand dollars for an…

Paid over a thousand dollars for an exhaust with express Shipping just to still wait a month for a part. Ridiculous, not only am I waiting no one can tell me where my package is. First and last time.

August 14, 2026
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Advertisement
Advertisement
Rated 1 out of 5 stars

The parts you sold me were a complete…

The parts you sold me were a complete misrepresentation.i requested refund J&P refused a refund and hide behind lying emails. J&P cycles is a bunch of liars and thieves. FUC! J&P Cycles!!!!!!!

May 20, 2026
Unprompted review
J&P Cycles logo

Reply from J&P Cycles

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look