Johnson & Perrott LtdReviews 

3,189
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 444 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as their best car-buying experience ever. Customers consistently praise the staff for their professionalism, helpfulness, and attentive approach, making the process easy and stress-free. The service provided is frequently highlighted as exceptional, with many appreciating the smooth, efficient, and well-organized process from start to finish. Reviewers are particularly impressed with the excellent customer service and the personalized care they receive, often leading to repeat purchases. However, some customers also noted issues with product quality and after-sales support, including unresolved electrical faults and problems with car features. A few other people also felt that communication and attention to detail were poor during service visits, leading to frustration and wasted time.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the professional, friendly, and... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing delight and satisfaction with their... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent support, superb... See more

User experience

People report positive experiences with user experience, with many describing it as their best car purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went into upgrade our car in October. J&P threw on a great Kia Open Day where we found the model of our dreams. Con and Jake made the process easy throughout, making our options clear, and supporting... See more

Company replied

Rated 5 out of 5 stars

Had a great experience recently while looking to change our car ,we were helped by Sean who answered everything we asked and gave us plenty of time to look around, no pressure applied just great perso... See more

Company replied

Rated 5 out of 5 stars

Miguel was the key to our excellent experience at Johnson’s and Perrott, Mahon Point. We had never considered a Peugeot before meeting Miguel. He was super friendly, very interested in us and also ver... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend buying a car from Johnson & Perrott in Mahon. It was most definitely my best experience with purchasing a car. Sean was amazing from start to finish! Also the young guy on re... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Service
  4. Leasing Service
  5. Used Car Dealer
  6. Van Rental Agency

Written by the company

Founded in 1810, Johnson & Perrott Motor Group is one of Ireland’s leading motor retailers. The Group has interests in vehicle hire, motor dealerships and fleet management. The Group has X4 Dealerships situated on the Bandon Road, Bishopstown, on the Douglas Road and in the Mahonpoint Retail Park, all in Cork City. We have 9 leading car franchies: CUPRA, Jaguar, KIA, Land Rover, MG, Opel, Peugeot, SEAT and Volvo, including the Opel & Peugeot commercial franchises. Additionally, the Douglas Road dealership is home to an extensive CSS approved Bodyshop and an authorised aftercare centre for Mercedes small commercials.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(3,189)

404 reviews in the last 12 months

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Rated 2 out of 5 stars

The initial customer service at Johnson…

The initial customer service at Johnson & Perrott was good, but the final handover let them down. I purchased the Diamondbrite protection coating expecting a pristine, spotless car upon collection. When I went to pick it up, the coating wasn't even done. Disappointed with the lack of follow-through on a paid service, despite the otherwise pleasant staff.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

I have been trying to get tyres change…

I have been trying to get tyres change for my 1 year MG for several weeks - sent email to sales person in Mahon, no reply, sent another - he promised to pass my query to Parts and Service manager, no reply. sent follow ups - no reply. left emails at info@jpmg - no reply. called reception, they said they dont manage that inbox, transferred my call to Service, after listening to bunch of advertisement i did not want to hear, they hang up. Dont buy from Mahon point - they are too busy to help you!

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

I took my Peugeot 3008 2020 diesel to…

I took my Peugeot 3008 2020 diesel to this garage at mahon point on two occasions to get a electrical problem sorted out and on the first visit they charged my 140 euro's just to do a scan on my car's electric system to find the fault... Apparently the issue was a ABS sensor fault which they don't stock as in part's. So nothing was fixed even though they were informed of the problem 3 weeks prior to the visit.. Two trips to a dealer that doesn't know how to fix my car.. Two days wasted visit's at my expense. Ridiculous would be a understatement.. Selling car's but can't fix them.Now must find a electrician (Auto). that can sort it out.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Bought an ex demo Ranger PHEV

Bought an ex demo Ranger PHEV, all good from test drive to eventually buying a later demo. Helpful service from Sam H, and the others I dealt with.

June 18, 2026
Unprompted review
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thats great to hear, thanks Guy

Rated 5 out of 5 stars

Reliable, professional and fairly priced with great choice

Bought a family car this week and we are very impressed with the friendly and professional service from Sean who we dealt with and the team that prepped the car for sale (it’s like new). Excellent customer service, superb after sales, and fair pricing. Could not recommend them more highly.

June 16, 2026
Unprompted review
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thanks for the business Harold, and the 5 star review :)

Rated 5 out of 5 stars

Excellent experience

Peter Punch and all the staff in Johnson and Perrott were wonderful to deal with. Very responsive and nothing was too much trouble. A pleasure to deal with and also gave the best price in all of Cork County so couldn't be matched in both price and service. Very happy to recommend

April 21, 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thats great to hear. Thanks for the business and enjoy your new new car :)

Rated 1 out of 5 stars

Very very poor customer service

My experience with Johnson and perrott was not great i brought a car in to get serviced and with another issue i made the service centre aware of when i got the car back the issue was still there and i don’t think they looked in to it in to much detail and also trying to get through to them by phone is impossible they never answer the phone and when you do get through and you get through to the department you want the phone just rings out and if you leave a message for someone to get back to they never return your call and they also have staff being trained up in there and they haven’t a clue what they are Doing iv bought 2 cars from Johnson and perrott Mahon point I’m interested in trading in my own car for a new car and I’m not going to do that now I’m going to take my business else where very very poor customer service

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to organise and very easy to deal…

Easy to organise and very easy to deal with. Highly recommend.

June 5, 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thank you for your feedback! We are delighted to hear you had such a positive experience and appreciate you taking the time to share your recommendation.

Rated 5 out of 5 stars

Great service

Lovely team
Safe and reliable

June 5, 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thank you so much for your kind words! We are thrilled to hear that you found our team lovely and felt safe and reliable throughout your experience. We truly appreciate your feedback.

Rated 5 out of 5 stars

Fantastic costumer service

Fantastic costumer service. Very helpful

June 5, 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thank you so much for your kind words! We are thrilled to hear that you found our team lovely and felt safe and reliable throughout your experience. We truly appreciate your feedback.

Rated 5 out of 5 stars

Staff are very friendly and approachable

Staff are very friendly and approachable

June 5, 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

That’s great to hear! Thanks for taking the time to share your experience with us. We’re glad we could look after you and look forward to seeing you again.

Rated 5 out of 5 stars

Shane was really helpful and I’m…

Shane was really helpful and I’m delightful with my new car
No
Complaints at all

June 5, 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thanks a million for the feedback! Delighted to hear you're happy with your new car and that Shane looked after you so well. We really appreciate the kind words.

Rated 5 out of 5 stars

Had a great experience buying my new…

Had a great experience buying my new jeep from Conor and the rest of the team. Highly recommend - will definitely use J&P again.

June 5, 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thanks a million for the feedback! We’re delighted you had such a great experience with Conor and the team. It’s fantastic to hear you're happy with your new vehicle, and we really appreciate the recommendation. Looking forward to seeing you at Johnson & Perrott again.

Rated 5 out of 5 stars

Merv

Merv was very helpful and supportive during the sale of the car. He listened to us and was very supportive during the process.

May 20, 2026
Unprompted review
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thanks a million for the feedback! We're delighted to hear you found the experience so straightforward. We really appreciate your business.

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