Jenson Samuel Shirts Reviews 

Exceptional customer service from a lovely family company. I made an error when selecting postage options, and George sorted it first thing next morning. It was dispatched in time for my husband's birthday- thank you so much. He loves his shirt!

A day in Skipton took me to JS Shirts. A pair of shoes caught my attention and drew me inside for a closer look. If you want to dress smartly and turn heads, JS Shirts is the place to go. The selection of men’s suits is brilliant, and the shirts are worth seeing for yourself.

Inside, I was welcomed by an exceptionally well-dressed gentleman whose style was impeccable. He was also a wonderful conversationalist, with plenty to say about choosing looks to suit different occasions. I enjoyed talking with him so much that I’d gladly meet him for lunch one day.

As for the shoes, I was searching for boots with a distinctive look. I wanted to try a modern design combining leather and fabric panels, and the selection didn’t disappoint.

I know you’re hoping for a few example prices, but you’ll have to visit and see for yourself. I can tell you this: the next day, my bank manager wasn’t calling to ask about a huge hole in my account, but... a friend did spot my new boots straight away. Yes!

I ordered cotton beanie hat with a big discount but received a hat that has no tag on it and material was obviously synthetic.
I wrote to them about it and they refunded my purchase and also left me that hat, which I redistributed to local charity.

I’m submitting this review on behalf of my husband who won’t post reviews (ever). However this company deserves some credit for their customer service. We ordered a shirt for him but totally guessed at his measurements so when this lovely shirt arrived it was the wrong size! I sent it back on Monday this week along with the returns slip stating the new measurements. To our surprise the replacement came yesterday (Thursday) it fits perfectly. So to the customer service team and the company Jenson Samuel on the whole. Thank you for your outstanding service.

Excellent service. Suit arrived as stated next day. Good quality. Nice touches with free suit bag I will certainly buy from this company again

Amazing communication and customer service. I have ended up with a beautiful tweed suit for my son's upcoming wedding and I couldn't be more delighted. Thank you.

What a pleasant experience I have received from your company. I phoned late Friday afternoon and spoke to a lady about stock availability of champagne/ivory paisley ties in the Skipton store. She immediately contacted the store where they put a selection aside. We went on Saturday morning where a wonderful, enthusiastic and comical guy served us and thankfully we were able to find a match of both tie and pocket square to a similar one we already had for a wedding in less than 2 weeks time. Thank you so much and what a wonderful store you have. Regards, Rachael

I would not order again. I posted a return with adequate time to be returned back to the company however it ended up being delivered back one day over. I emailed and contacted them requesting to have a refund on my card but they have said it was too late and would only do credit which was useless to me. I tried to reason with them explaining I sent it back and it was sat in the post for 4 days which I cannot control. I have since emailed asking for this to be back to my card and they have now stopped responding completely.

Ordered a pocket square that hadn't turned up, emailed support as I needed it for a wedding in a few days and within minutes they'd emailed back and organised another one to be sent next day delivery.

Refreshing to receive such amazing customer service. Thanks guys

Had arranged to try on a suit I’d seen in their website. George arranged for suit and several waistcoats to be held for me until I could get there - I’m 150 miles away.
Great experience, staff couldn’t have been more helpful including steaming the suit to lose a few storage creases. Suit itself is lovely, very well made and lovely material. Can’t recommend too highly!!!

Purchased The Tie Box Company luxury tie gift box set from their website on the Monday, it was delivered on Wednesday.
I have to say I am thrilled with my purchase, from start to finish I cannot fault it; the website easy to navigate, the price was very appealing, delivery was super quick, the packaging is very stylish and the products are beautiful. So happy! Thank you Jenson Samuel 🙏🏻

I’m really not sure where to start but I can honestly say that Carrie (Senior Wedding Coordinator) has saved my sanity and probably the wedding!

With little over a month until the big day and a son who despite more than 18 months to prepare hadn’t “got around” to organising suits for himself, the best man and 7 groomsmen, we were all panicking, especially the bride to be!

One call to Jenson Samuel and we’re now fully kitted out with 9 matching men, gorgeous suits that fit beautifully (which given that we’re in Southampton they’re in North Yorkshire, so a visit was not possible is a remarkable achievement), and a happy bride!
I can say hand on heart that the customer service from Jenson Samuel is exceptional, I’ve shopped online for years, and this is by far the best I’ve ever experienced. The quality of the suits is wonderful and far superior to a certain chain who allegedly “specialise” in weddings.

All suits arrived sorted into named bags ready to try on which was so helpful. A couple of items needed to be exchanged (due to my incompetence measuring and a bit of male vanity), this had already been planned for, there was a back up plan for everything, especially the things I hadn’t even thought of. The attention to detail was incredible, and nothing was too much trouble.

There is not a single thing that can be faulted from this whole experience, and we are all so very grateful to Carrie, George and the whole Jenson Samuel Team - you are all amazing. THANK YOU for everything.

I have purchased many items from this shop over the past three years, however my opinion has now been soured after a poor experience with an online order.
I had ordered a pastel blue bow tie for a wedding and when the item arrived, they had sent a standard tie, not a bow tie.
The wedding was less than 48 hours away and, to be fair, the company did arrange for their excellent shop at Skipton, staffed by some really helpful and cheerful staff, who I had bought several items from over the years, to swap the ties over.
The disappointment came with the company’s refusal to compensate me for my time and inconvenience in having to travel the 20 miles to and from Skipton to rectify their failure to send the correct goods out. A token gesture was offered to pay for a contribution to travel and parking, but the company clearly had no value of my time.
Disappointing that a small business could not compensate fairly and retain a customer or preserve their reputation, but clearly they value profit higher than customer satisfaction.

So we nipped into Skipton for a drink and something to eat and chanced upon this little gentleman’s outfitters.
We were greeted by a very knowledgeable, well presented young man named Larone.
Not pushy, and just the right amount of keen to help. He offers advice on matching accessories and then pointed me to the website to enable me to get a very nice 10%off.
Bought myself the sage green caridi and feel a million dollars. The outfitters offer a large array of suits and styles and we will be back again.
As for Larone,well he is a credit to you and a real pleasure to have met.
Anthony and Kaye from Bratfud…he will understand

Visited yesterday for my husband to get new clothes for a wedding. Lovely selection of suits, shirts and ties and the service was exceptional. Very attentive, helpful and patient. Can’t remember the man’s name but he is a real asset to your shop.

What a fabulous shop! Excellent selection of well made unusual design shirts at brilliant prices. George was super helpful without being over-bearing, just helped when we needed it otherwise left us alone, bought 4 shirts, going home happy. Thanks George.

Lerone is the best. He made me feel comfortable and was engaging in conversation. Keep doing what you are doing!

First time visiting this shop & it was a pleasure! A good selection of suits at reasonable prices. We were warmly greeted by the staff & looked after by James who helped with eyeing up for size, picking the right tie to match etc. He was also very knowledgable which made the whole experience feel so relaxed with no pushy sales tactics we felt like we were in safe hands. I highly recommend Jenson Samuel

Such an unexpected gem to find in beautiful Skipton. Lovely quality items, reasonable prices and an online service which I know we will use. Great customer service and a Christmas chocolate whilst you shop - what’s not to love

Really friendly staff and helpful, great selection of shirts and suits