Jtexpress Reviews 

Terrible company.
Had someone else's parcel delivered and left unattended on my doorstep. Contacted J&T Express same day via email and multiple times since across the last 2 weeks. They always replied, but never acted on the advice.
The incorrectly delivered parcel remains on my doorstep. I feel sorry for the person who has been waiting for it.

Useless courier ! You ruined my party ! Out for delivery days already and never got delivered ! Useless !!! Go to h …. !!! One star is too much for you looser

Driver pulled up, WITHOUT GETTING OUT OF HIS CAR, HE THREW MY PARCEL ON THE LAWN! Then took off on his mobile phone. Living on a main road, luckily I was available and looking out the window, so I could fetch it before it was stolen. What type of lazy delivery practice is that???

Since the 29th of October they say they have attempted to deliver 5 times. 4 of those times it says incorrect address yet I have called them everytime and confirmed the address is correct. 1 of those times they said unsafe to deliver but I was at home with a doorbell camera and no-one came to deliver. I get the same response when I call. They will raise a ticket 🙄 I asked to speak to a supervisor then got put on hold for 30mins just to be told the supervisor was too busy and they would call me back but they never did. This seems to be happening to a lot of people. Are they claiming they can't deliver the parcels and keeping them for themselves to Rip off customers?? Everytime it was marked cannot deliver I called them everytime I go the same speel. I asked to go and pick it up and they said no. So I said well you need to do something different and give me options but they just keep repeating the same garbage to you " we will raise a ticket, we will make this a priority for you"

Useless company. Truck incident stopped my package being delivered and told will be out to me asap. Days later I ask when it’s coming. Then told they couldn’t access my property that has no fences, no animals in front yard or anything to stop them…. Yet they say they can’t access it. Crap they went wrong address or didn’t even try. After three weeks back and forth saying it’s coming again. Today told they sent my package back to the seller.
NEVER use this company if you want deliveries to arrive

I would give this company zero stars if that were possible. They lost my parcel but refused to take responsibility, constantly pushing the issue to another platform and claiming they were unable to investigate due to a lack of evidence.

Does this mean customers are expected to take photos of every single parcel before handing them over? I have parcels scheduled for collection almost every day. How realistic is it to expect customers to photograph every parcel, every single time, just to protect themselves from the courier's negligence?

On top of that, their driver failed to turn up for scheduled collections, and there was no prompt action or proper follow-up to resolve the missed collections and outstanding issues.

The customer service was extremely disappointing, and the courier service was equally unacceptable. Instead of taking ownership and resolving the problem, they shifted the responsibility back to the customer.

Overall, a terrible experience. I would strongly advise others to think twice before using their service. Avoid at all costs. Choose J&T at your own risk!

I would give zero stars if I could.

J&T Express is so bad. Absolutely unacceptable service. I would not recommend this courier company and will certainly be hoping my future parcels are delivered by someone else.

My parcel was already significantly delayed, and to make matters worse, their tracking system claimed that a delivery attempt was made at my address.

This is simply not true.

I have security cameras installed around the outside of my home and checked the footage. There was NO delivery driver at my property at the time they claimed to have attempted delivery.

It is extremely concerning that a courier company can record a delivery attempt that, according to my security footage, never happened. It makes me question the honesty and integrity of their tracking updates. Do not claim you attempted delivery when you haven’t even attended the property.

If I could rate it 0 I would. They said my delivery would arrive and it was marked as out for delivery and one day it said the buidling was closed during hours I know it was open. They said it was out for delivery again, then after multiple phone calls they said it would be delivered then 2 weeks after I was meant to recieve it, they canceled my order and refunded me because they just "couldn't" deliver it.

My wife was waiting over a month for a delivery after JT Express got it. Multiple movements in the tracking including not being able to locate us. Multiple phone calls got assurances it would be delivered and we would receive a phone call to ensure it arrived. None of it occurred and now they have returned the parcel to the sender. This would have to be the worst delivery service I have encountered and I have encountered a few bad ones.

If I could give no star i would!!! I thought Australian post was bad but nope, this is worse!!! Always late and all they give is excuse after excuse!!!

They said at 8 pm my package was out for delivery. Obviously it wasn’t. Tried speaking to a customer service agent and got automated responses. Then only got responses in Mandarin. I’m never going to see this and I don’t know where it is.

If I was able to leave a -5 star review, I would. There is nothing EXPRESS about this service. My parcel arrived in Australia from China FASTER than the delivery by J & T have shown they can deliver it to me. My parcel has been Out for Delivery for 2 WEEKS and I'm still waiting! How convenient that there is no way to lodge a complaint with this company. THE WORST "EXPRESS" COURIER I HAVE EVER DEALT WITH.

Experiencing difficulty with a delivery service can be a source of significant frustration for any customer. The inability to establish communication through provided contact channels often leads to unnecessary uncertainty regarding the status of a shipment. It is essential for service providers to maintain accessible lines of support to address concerns in a timely and professional manner. A lack of responsiveness undermines the trust that clients place in the efficiency of the logistics process. Ensuring that reachability is prioritized would greatly improve the overall experience for everyone involved.

I am writing this to WARN other Australian consumers about the deceptive practices of J&T Express.

My package was scheduled for delivery last week. The driver (OR the warehouse operators) completely falsified a tracking scan, marking the delivery as "cannot access delivery address." This is an outright lie. My property has wide-open street access with absolutely no gates, fences, or physical barriers preventing a delivery. Google Maps and physical photographs clearly prove my address is fully accessible.

I have e-mailed and called J&T Express 5 separate times to resolve this. Each time, their customer service agents acknowledged the issue and I was told they would escalate the issue urgently, but completely failed to act since the tracking status has been frozen since last week with no further updates. When asked to talk to their supervisor, they would make excuses and said the supervisor would call me back, they NEVER did. It has now been nearly a week with zero re-attempted deliveries, and the company is holding my package indefinitely.

When the merchant/seller tried to contact J&T Express via live chat on my behalf, J&T Express lied directly to them. They claimed the courier attempted to phone me at 10:30 am to complete the delivery. This is completely fabricated - My phone records show absolutely zero incoming calls or missed messages from them at that time.

Using fraudulent tracking data to mask delivery failures is a direct breach of the Australian Consumer Law (ACL). Because of this systemic misconduct and failure to provide services within a reasonable timeframe, I have formally reported J&T Express to:

1. The Australian Competition and Consumer Commission (ACCC) for misleading and deceptive business practices.

2. The Department of Local Government, Industry Regulation and Safety (LGIRS) / Consumer Protection or proper department within state for breaches of consumer guarantees.

If you are a merchant/seller, do NOT use this courier unless you want to alienate your customers. If you are their business client who uses their courier services, re-evaluate your business with them as they will lie to you as well. Do not let them give you the runaround - Lodge formal regulatory reports immediately and make financial claims against them for items that they have lost.

If you are the buyer/customer and want to have peace of mind that your package will be safe with the courier and handed over to you within reasonable time. Do NOT use this courier service, since they would employ sub-independent contractors who are not willing to take care of your packages, but also potential go rogue and even fabricate tracking data and status to possibly steal your packages in worst case scenarios, whilst their warehouse of operations would try to cover up and lie to you. - Lodge formal regulatory reports immediately.

*** 3/11/26 ***
The merchant/seller have been following the tracking number and emailed me as soon as they got the tracking update and ONCE AGAIN J&T express has the audacity to lie to their business client and myself. Someone at the J&T warehouse of operations are manipulating the metrics, because the update stated "The building was closed when we arrived. We'll try again." - WHEN I WAS HOME ALL DAY TODAY. No phone call, no knocking, no door bell ringing, no left package, which was all instructed by me to their customer representative to phone or call OR even leave the package somewhere safe. CEO and including Head of Operations of the seller/merchant had to step in and give the courier (J&T Express) a DIRECTIVE ORDER to give me a call within 1 hour, they failed to call me. There is no longer a reason of doubt left that this just goes to show how fraudulent J&T Express is. You have no business doing business here in Australia.

Joke of a company, claims they tried to deliver at 2am, then claimed they tried to deliver at 11am on a tuesday and the business was shut, then claimed they couldnt safely deliver. I work at a LOGISTICS COMPANY that has couriers coming in and out all day! You can only talk to someone overseas so nothing gets done when you complain. This parcel is small enough to go in the letterbox yet I have waited over 3 weeks for it. Never ever use these people, even if its free

I wanted to give no stars but that wasn't an option. Totally misleading information. Attempted delivery and said would try again, I called and was promised it would be delivered the next morning. That afternoon i called again because the update said it was in transit to next destination, they promised again to deliver next day. I asked for the managers phone number and she gave me my number. Totally incompetent company

Terrible customer service over the phone, did absolutely nothing to help out with an issue they caused. The customer service representative said one manager was in the hospital? and another was simply unavailable when I attempted to escalate. Go with literally any other delivery option.

I am sick of the fact that when I call I can not talk to someone it is all recorded and I am still waiting for my package I have been waiting two day it says it is out for delivery well I am waiting and on top of it all they drop the package of at the side gate not the front door please get your shit together it is not nice that we paid for the things and you can not deliver the package.

Horrible experience. They apparently said my address was incorrect even though it was correct! Tried to redeliver but still no parcel!

I am extremely disappointed with the pathetic service provided by J&T. Dealing with them has been an absolute nightmare.
The staff on the phone exhibit incredibly rude behavior and have zero professionalism. When I asked to speak to a manager to resolve my issue, the manager refused to come to the phone at first. When she finally did, she was completely unhelpful, highly argumentative, and kept defending incorrect information instead of trying to find a solution.
Save yourself the headache and avoid this company. They clearly do not care about their customers or basic professional courtesy.