Jtexpress Reviews 

I'm not sure why so many negative reviews. Over a 4 year period J T Express has always given my packages in record time. They even now take photos when the package is delivered. The drivers have always been nice as well. Thank You J T Express and also thank you to the drivers for their dedication.

1 Star

I contacted J&T Express because my shipment had an incorrect phone number and incomplete delivery information. Instead of helping me find a solution, the representative repeatedly told me the mistake was my fault and implied I should “check my work next time.” I understand policies may limit what they can change, but customer service should still focus on helping customers resolve problems professionally.

What frustrated me most was that they acknowledged the address and contact information were incorrect, yet offered no practical solution besides blaming the customer. The interaction felt dismissive and unhelpful rather than solution-oriented. A shipping company should prioritize communication and support when delivery issues occur.

I am extremely disappointed with the logistics handling of my recent AliExpress orders by J&T Express. While I acknowledge a mistake was made on the zip code for my four packages, the complete inability of this company to facilitate a simple correction is a major systemic failure.

My experience highlighted several critical flaws in their service:

Non-existent Human Support: Their phone system is entirely automated with no option to speak to a representative.

Inflexible Service Channels: WhatsApp support was unresponsive to actual problem-solving. Agents informed me that their "hands are tied" and they are unable to add delivery notes or update address details, even when contacted well in advance.

Illogical Procedures: I was told that to place a delivery note, I must monitor the package and catch it the moment it hits the local warehouse. This places the entire burden of their logistical gaps on the customer.

As a result of this rigidity, two of my packages have already been returned to the sender, and the remaining two are likely to follow. It is unfortunate that a major platform like AliExpress utilizes a carrier that lacks the basic infrastructure to update a delivery note or provide human-led customer service.

If you have a minor error in your shipping data, do not expect J&T Express to help you fix it—their process seems designed to return packages rather than deliver them.

By far the worst service I have experianced, Customer service just flat out lies to you. My package is late and tracking shows it as sitting in the warehouse in my town for delivery for 3 days. They will not let me pick it up at the warehouse or give me a day when it will be delivered.