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Jules Reviews 

1,322
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TrustScore 2 out of 5

1.8

Boutique
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Company details

  1. Boutique
  2. also in
  3. Men's Clothing Store

Written by the company

Mieux, ensemble, jour après jour Petites ou grandes actions, engageons-nous ensemble à penser la mode autrement ! Nos équipes mettent tout en œuvre pour vous offrir des produits de qualité, faits pour durer. Avec vous, nous souhaitons instaurer un mouvement d’hommes meilleurs, conscients, positifs et qui profitent pleinement de la vie tout en respectant la planète.

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1.8

Poor

TrustScore 2 out of 5

1K reviews

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1.8

All reviews

(1,322)

170 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad service

Very bad service. Ordered 2 jeans, never arrived as the adress would be incomplete (though it is correct to me). The help service said I need to contact the transporter at a form, the transporter then says it is only Jules who can complete the adress.

Pants have been shipped back now to Jules. Reordering them would cost me more as I lost now my discount on them.

The helpdesk only answers really late and very incomplete. I don't I'll ever by from them again.

October 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Incapable of refund due to their incompetence

I ordered a item that would have been in the store a few days later. When i went to get it, it was not in the store and they said the order was canceled. The item was in the store so i bought it. I immediately send a mail telling them to cancel the order. The costumer service said it was not send yet and it would take a other 3 days. I told them i wanted to cancel the order as i had already bought it. The ignored me and send the item 2 days alter. Now i have to go to a shop that is completely out of my way. To return something that should not have been send in the first place. Because they where to lazy to cancel it before it was send. And even after the refused to answer email, 0 responds. They don't care about their costumers.

" By the time you contacted us, it had already reached a stage in our logistics process where cancellation was unfortunately no longer possible."
The responds it was being shipped was 2 days after i had send to cancel it. You telling me that 2 days before sending it is to late to cancel it? bs, no company has ever needed more then 24h to cancel something. Abd excuse to show the problem back to the costumer. Exactly as expected.

Addition. You said i could contact the store and they could send it back and imitate the refund. I called. They could not. I have to physically go there. To get the refund.

If you are literally so disorganized and lying strait to costumers faces. I will let this be a problem for Testaankoop's legal division. I am not going to the store and spending fuel or time to fix a problem you created.

*edit* Bought a jeans pants in the store. Good fit, so i order some more online. I look in the Jules pants. W40. so i order W40 pants. What i got was VASTLY smaller. The pants i am wearing now is Jules W 40 pants according to the label. The pants i ordered are W40.

The difference? The one i have on is W40 (you select online only by W and L) but a higher T nr then the one i ordered. BUT YOU ORDER ON W NR. How can you have a W be the same nr but different in size. AND have it be the size nr you order on. Yet you CLEARLY ignore the W size and put the real size on the T nr. But you can not order on T nr!

July 28, 2026
Unprompted review
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Reply from Jules

Hello,
We understand your frustration, but we'd like to clarify one important point.
Our orders can only be cancelled before they enter the "preparing" stage. Once an order is marked as "preparing", it is already being processed by our warehouse and can no longer be stopped, even if it has not yet been shipped. This is why our team was unfortunately unable to cancel your order.
We appreciate that this may differ from the process of other retailers, but this is how our logistics system operates.
We are sorry for the inconvenience this has caused. As mentioned previously, since this is a Click & Collect order, you can contact the store as soon as you receive the collection notification and ask them to return the parcel to stock, which will automatically trigger your refund.
Kind regards,
The Jules Team

Rated 1 out of 5 stars

Shipment lost 0 replies

Delayed Shipment Ordered 22/11
After filling in several contact forms on which no reply came with both Jules and Mondial relay, the shipment now appears lost.

0 replies from Customer service on the matter

December 15, 2025
Unprompted review
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Reply from Jules

Hello,

We’re sorry to read about your experience and understand how frustrating this situation must be.

Unfortunately, during busy periods, delays or issues with carriers can occur, and we regret that this has led to a lack of clarity regarding your shipment. The information provided by our customer service is based on the tracking and elements available to us at the time, even when this does not bring the expected resolution.

We acknowledge your dissatisfaction and regret that this situation has remained unresolved from your perspective. Should you wish to contact us again, our customer service remains available to review your case.

The Jules team

Rated 2 out of 5 stars

Made in Bangladesh

Je pensais.sais acheter du made in France, j'ai donc acheté 2 jeans in progress , finalement sur l'étiquette : made in bengladesh.
Ils ne me reverrons plus.

May 6, 2023
Unprompted review
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Reply from Jules

Bonjour,

Merci d’avoir pris le temps de nous écrire.

Je suis désolée de ce désagrément et vous prie de bien vouloir nous en excuser. Je me charge de faire remonter cette information au service concerné.

Il est primordial pour notre marque de vous satisfaire à chacune de vos visites sur notre site ou en magasin.

Nous restons à votre disposition pour toute demande et vous souhaitons une agréable journée,

Léa, votre conseillère Jules

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Rated 1 out of 5 stars

COMMUNICATION: 0/10

Serious lack of communication!!!

I will not go further into details at this moment, But there are a lot of improvements needed on several aspects such as on communication level for example amongst others...

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Satisfaction sur l'ensemble du magasin…

Satisfaction sur l'ensemble du magasin en terme de produit et de personnel

January 30, 2022
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Reply from Jules

Bonjour,

Un grand merci pour votre message positif ! Vous savoir satisfait de votre expérience chez Jules est une information précieuse et nous encourage à continuer dans ce sens.

Vous souhaitez une mode qui vous corresponde encore plus ? Découvrez Relove, notre communauté créée pour vous, qui a pour objectif de construire ensemble, le Jules de demain. https://bit.ly/2P5woVB

Au plaisir de vous revoir sur notre site internet ou dans nos magasins,

Emilie, Chargée d'étude satisfaction client

Rated 5 out of 5 stars

Super magasin

January 27, 2022
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Reply from Jules

Bonjour,

Un grand merci pour votre message positif concernant notre équipe en magasin !

Nous n'hésiterons pas à leur faire savoir votre satisfaction.

Au plaisir de vous revoir sur notre site internet ou dans nos magasins,

Vous souhaitez une mode qui vous corresponde encore plus ? Découvrez Relove, notre communauté créée pour vous, qui a pour objectif de construire ensemble, le Jules de demain. https://bit.ly/2P5woVB

Cathy, Chargée d'étude satisfaction client

Bonne course 🚲, #TDF2022

Rated 5 out of 5 stars

Excellent 👌

January 26, 2022
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Reply from Jules

Bonjour Farid,

Un grand merci pour votre message positif ! Vous savoir satisfait est une information précieuse et nous encourage à continuer dans ce sens.

Vous souhaitez une mode qui vous corresponde encore plus ? Découvrez Relove, notre communauté créée pour vous, qui a pour objectif de construire ensemble, le Jules de demain. https://bit.ly/2P5woVB

Au plaisir de vous revoir sur notre site internet ou dans nos magasins,

Prenez soin de vous,

Emilie, Chargée d'étude satisfaction client

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Rated 5 out of 5 stars

Excellent

Vêtements de qualité

January 26, 2022
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Reply from Jules

Bonjour,

Un grand merci pour votre avis et pour votre message positif !

Au plaisir de vous revoir sur notre site internet ou dans nos magasins,

Vous souhaitez une mode qui vous corresponde encore plus ? Découvrez Relove, notre communauté créée pour vous, qui a pour objectif de construire ensemble, le Jules de demain. https://bit.ly/2P5woVB

Julia, Chargée d'étude satisfaction client

Rated 5 out of 5 stars

Super magasin

January 25, 2022
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Reply from Jules

Bonjour,

Un grand merci pour votre message positif.

Au plaisir de vous revoir sur notre site internet ou dans nos magasins,

Vous souhaitez une mode qui vous corresponde encore plus ? Découvrez Relove, notre communauté créée pour vous, qui a pour objectif de construire ensemble, le Jules de demain. https://bit.ly/2P5woVB

Julia, Chargée d'étude satisfaction client

Rated 5 out of 5 stars

Super Service

Super Service, merci.

January 19, 2022
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Reply from Jules

Bonjour,

Un grand merci pour votre avis et pour votre message positif !

Au plaisir de vous revoir sur notre site internet ou dans nos magasins,

Vous souhaitez une mode qui vous corresponde encore plus ? Découvrez Relove, notre communauté créée pour vous, qui a pour objectif de construire ensemble, le Jules de demain. https://bit.ly/2P5woVB

Emilie, Chargée d'étude satisfaction client

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Rated 5 out of 5 stars

SUPER ACCUEIL ET A LA DISPOSITION DU…

SUPER ACCUEIL ET A LA DISPOSITION DU CLIENT.

January 19, 2022
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Reply from Jules

Bonjour Catherine, Merci de votre message !

Nous sommes enchantés par votre retour positif. Nous espérons continuer à répondre à vos attentes de la meilleure manière possible.

Cordialement

Océane
Votre conseillère JULES.

Rated 5 out of 5 stars

Super équipe

Super équipe, super magasin..

January 19, 2022
Jules logo

Reply from Jules

Bonjour,

Un grand merci pour votre message positif concernant nos équipes en magasin !

Nous n'hésiterons pas à leur faire savoir votre satisfaction.

Au plaisir de vous revoir sur notre site internet ou dans nos magasins,

Vous souhaitez une mode qui vous corresponde encore plus ? Découvrez Relove, notre communauté créée pour vous, qui a pour objectif de construire ensemble, le Jules de demain. https://bit.ly/2P5woVB

Emilie, Chargée d'étude satisfaction client

Rated 1 out of 5 stars

It is so bad it is now funny

Its like they are trying to keep me away from spending money on their website :)

Keep having issues while creating my account, each time I contact client service with the neat contact form on the website, they answer me with an email, requesting for more information. When I reply to that email (from: no_reply[at]jules.com)...guess what, its undeliverable :p

So they are asking for a reply with email account no_reply[at]jules.com...just perfect

Guess I' ll buy somewhere else. Pitty, love the Jules brand!

January 29, 2021
Unprompted review
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