Just Tyres - Chesham Reviews 

192
TrustScore 5 out of 5

4.9

Severalls Avenue 190, HP5 3EN Chesham, England, GB


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Rated 5 out of 5 stars

I have used this outlet a few times for various reasons and every time have left feeling 100% satisfied. Their tyres are very reasonably priced and appointments booked are always on time. Their staf... See more

Rated 5 out of 5 stars

"White gloves" customer care. Tyre fitter was waiting for us, directed to bay and was super friendly and pleasant. Left him the keys and came back all complete and also got a tip on how to stay cool d... See more

Rated 5 out of 5 stars

I had pre booked to have 2 new rear tyres fitted as my MOT said they were slightly perishing. When they got the car on the ramp they informed me I definitely didn’t need these tyres changing they coul... See more

Rated 5 out of 5 stars

I had a puncture which I managed to temporarily repair. Ordered a replacement tyre online (really competitive price via Just Tyres. It was fitted next day promptly and service was first class. Manager... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Severalls Avenue 190, HP5 3EN, Chesham, England, United Kingdom

  • 01494840413

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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Replied to 23% of negative reviews

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4.9

All reviews

(192)

3,841 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent customer service

Excellent customer service, steff clearly knew what they were doing and got on the job quickly and efficiently. The only downside was that there was a half hour delay becasue of a complication with a previous client, mnenaning one of their work bays was out of action. Thankfully I was not in a ruch.

November 4, 2023
Rated 1 out of 5 stars

Wheel alignment

Whilst they replaced tyres for me efficiently and at a good price and advised about new locking wheel nuts, unfortunately they kept coming up with excuses not to align my wheels. They also incorrectly implied that they was a serious problem with my steering which after visits to 2 garages was not the case. I had to go elsewhere for full wheel alignment.

September 2, 2023
Unprompted review
Just Tyres - Chesham logo

Reply from Just Tyres - Chesham

Thank you for taking the time to leave a review for our company. We strive to achieve a high level of customer satisfaction and so it is disappointing to receive a one star review. We are sorry that we were unable to complete the wheel alignment on your vehicle, this is not our normal level of service and so we apologise for any inconvenience caused as a result.
If you would like to discuss further and haven't already done so please contact our customer services team on 01908 634700 or customerservices@justtyres.com Thank you

Rated 3 out of 5 stars

Price was good

Price was good. Booked in for 3.
Arrived at 2:50 told by the manager to return in 45 minutes. Returned at 3:50. Operative apologized and told me that he had been very busy and had only just started .No sign of the manager. I said I would return in 45 mins. Operative rang me at 4:25 to say tyres had been fitted. Again apologised. When I collected the car there was again no sign of the manager.

September 4, 2023
Rated 5 out of 5 stars

incredibly helpful

incredibly helpful, friendly and knowledgeable staff at the Chesham branch. They were spot on-time with both booking in and completing the job. Will I return? Absolutely.

July 25, 2023
Rated 1 out of 5 stars

Staff attitude and ambience

Staff attitude and ambience. So the tyres were fitted. Good news.
But, pointed out wear on pads and discs, using language such as dangerous, blah blah. On next day at another garage. They were checked and found to be fine good for several thousand miles, etc.
I was given a swift quote for £420 to have discs and pads done, (you tell me if that is about right? Seems expensive as I sat there online checking prices out)
I had the four wheel alignment, and was shocked to hear that my two front wheels were buckled, and then given a card for a wheel business. (And in quotes, I get a create of beer for every ten customers)
As I sat there, a woman having hee tyres done looked very worried as the fitter went to work on her car, with a hammer I believe to get front wheels of a nice polo. (Guess that may help towards the next crate of beer)

I just said, it’ll be fine, they’ll get the tyres on don’t worry, but I think they are a couple of chancers and so I won’t be back.

So in summary, tyres on which is good news, but what I would describe as aggressive and intimidating attitude means I won’t be back to Just Tyres, and will just avoid them in the future.

It may be it was the end of a busy day for them, hence the title’staff attitude and ambience’.

June 30, 2023

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