JW ANDERSON Reviews 

I received a defective sneakers and I send in a request for an exchange. The site stated that they will respond within 48 hours but it is more than 48 hours with no reply! First and last time getting from the website! Bull shit!

One of the most dishonest companies l have ever dealt with!

I returned two items a month ago and they have still refused to refund me, claiming they have no tracking. Seriously! It was their DHL label I used for the return. I even forwarded them the link to the label.

I have emailed them numerous times and they have opted to ignore me. I will be filing a dispute with my credit card company so that l can get the over $900 refund legally owed to me.

It’s a real shame that a talented designer, such as JW Anderson has such unscrupulous employees who are destroying his reputation!

I bought the hedgehog bag at the beginning of its production, but it didn't have a metal hinge! The hinge is plastic and very fragile. I asked for an exchange, but they refused! Very disappointing! Their only goal is to make money...

Horrible customer service! Totally ignoring requests.
I placed the order two weeks ago, still didn’t receive my order. Nobody answering on emails.

2 months and no response to customer service emails. Completely ignoring customers and I am not the first one. Several people, even high up in the fashion industry are reporting about this. Horrible.

Have created a Trustpilot account specifically to post this 1* review of JW Anderson as I've never had anything like it. Like another reviewer has mentioned the returns process is horrific. I purchased online without creating an account, and there is no wording anywhere on the site about how to then log and send a return. It's so gaslighting I spent 10 minutes trying to 'log in' because I convinced myself I must have had to create an account. There's a big delay between the date you order and the delivery of the package, so I couldn't remember either way.

Turns out you have to ring JW Anderson up like it's 1999. Then you get automatically assigned a pick up date - again extremely old school.

The real saga began as the warehouse for this Northern Irish designer, who I believe is based out of London, is actually in... Italy. I have never experienced that before. After 5 weeks I was wondering about my refund, turns out it is blocked in Italian customs because DHL want to confirm the value and contents. DHL repeatedly messaged 'Anna' trying to get the value of the contents. After multiple calls with DHL and JW Anderson it turns out Anna works at FARFETCH which is the distributor. Absolutely bonkers. (Worth noting I've called DHL and JW Anderson repeatedly - when DHL have said they will call back, they call back. When someone at JW Anderson said they would, they didn't.)

No one will take ownership of the situation, my return is still stuck in customs, I have no ideal how to resolve it - and nor does anyone at JW Anderson. No one at JW Anderson will also release my refund which I think they should, as this is clearly not my fault and shouldn't be my problem.

Basically avoid buying from JW Anderson if you're in the UK.. get it from Selfridges etc instead.

BE AWARE - UNPROFISIONAL

A member of JW ANDERSON enquired with us to send them a man with van to help in getting a sofa inside the boss flat. Our driver went there and left the site and we weren't paid. They are refusing to pay for no reason.

Please reply to our email and get this sorted ASAP

Horrible online shopping experience
Bought item that they did not ship but then refuse to refund. Too bad that JW Anderson, who is a great designer, has such a bad online shopping organisation

I’m trying to make a return and it’s a ballache! The order doesn’t appear under my account online so I’ve had to email them, they book the return in for an inconvenient time without first asking me, I ask them to rearrange which apparently means I now have to get new labels!? Who under the age of 50 owns a printer anymore? The courier can’t bring them (FYI even lower price point high street stores like Arket’s courier bring their own labels for free if you can’t print) and JW refuse to let me use the return labels that came with the package! They tell me to visit a DHL drop off store but there isn’t one convenient/close, so I’m stuck in this back and forth hell! FYI this is my first order from JW’s site, I love the clothing generally but will never buy from them directly again :(

TWO pairs of chain sliders broke within the first or second wearing. The first pair, the shop replaced. The second pair I reported directly to JWAnderson who have done NOTHING! Complete junk - lacking in quality as a product, and arrogant to ignore customer care! Photographs available