I was drawn to JW Supplements with great and some unique products. There was a problem with delivery, my product was damaged in transit. I emailed them and they had genuine customer care and quickly r... See more
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Website basic but gets the job done. BEWARE - if paying with American Express you will be charged a fee!! Charge not stated until after you have paid, which isn't ideal. Delivery was next day which wa... See more
Company replied
Have used this firm a few times now,had an issue with the last order where one item was missed with their packing department. Contacted the company by phone and the lovely lady looked into it,sorted t... See more
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Great service. Better prices than competitors with speedy delivery from none other than DPD which is free when spending a certain (reasonable) amount. Also very quick to help through their telephone e... See more
Company details
Written by the company
JW Supplements™ is an online retailer specialising in high-quality sports nutrition and wellness products. Now operating under new management, we are focused on delivering a reliable, consistent, and professional customer experience. We supply a carefully selected range of premium, performance-focused formulations from established brands, including exclusive UK distribution on selected product lines. This allows us to offer access to trusted products that are not widely available, while maintaining strict standards around quality, authenticity, and consistency. Our range includes protein powders, vitamins, minerals, amino acids, and general health supplements, all chosen to support training, recovery, and active lifestyles. Every product is sourced from reputable manufacturers, with an emphasis on quality control and dependable supply. We aim to offer competitive pricing across our range, ensuring customers receive strong value without compromising on product quality. Combined with efficient order processing, fast dispatch, and reliable UK and international delivery, we focus on providing a dependable overall service. As a business under new ownership, we are committed to raising standards across all areas, including service, communication, and customer experience. Continuous improvement remains a key focus as we continue to build and strengthen the JW Supplements brand. Our approach is simple — premium quality products, exclusive access to selected brands, competitive pricing, and a level of service customers can rely on.
Contact info
46 Syon Lane, Isleworth, TW7 5NQ, Middlesex, United Kingdom
- +44 (0)207 112 8763
- enquiries@jwsupplements.co.uk
- www.jwsupplements.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great products, Genuine customer care
I was drawn to JW Supplements with great and some unique products. There was a problem with delivery, my product was damaged in transit. I emailed them and they had genuine customer care and quickly responded and arranged a replacement. Highly recommended
October 24, 2026
Unprompted review
Reply from JW Supplements™
Hi Alex,
Thank you for your lovely review! We’re sorry your order was damaged in transit, but we’re pleased we could get a replacement arranged quickly. Your kind words about our customer care mean a lot. Thank you for recommending JW Supplements—we look forward to serving you again!
Kind Regards,
JW Supplements
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Good communication
Good communication, instant delivery and good product
September 1, 2026
Unprompted review
Reply from JW Supplements™
Thank you for the lovely review! We're really pleased you were happy with our service. We really appreciate your support 😊
Kind Regards,
JW Supplements
Reply from JW Supplements™
Thank you so much, Kiri! It really means a lot to us to see you coming back and continuing to support JW Supplements. We’re so pleased you’re happy with both the products and the service you receive from us. Thanks again for your continued custom and for taking the time to leave such a lovely review 😊
We’re very grateful to have customers like you.
Kind regards,
JW Supplements
Reply from JW Supplements™
Thank you so much for taking the time to leave your review. We’re really pleased to hear your order arrived quickly and that we had the products you were looking for in stock.
We really appreciate your support and hope to see you again soon.
Kind regards,
JW Supplements
Exceptional high quality good prices…
Exceptional high quality good prices and good service as always
August 1, 2026
Unprompted review
Reply from JW Supplements™
Thank you so much for your lovely review. We’re delighted to hear you’re happy with the quality, prices and service you receive from us.
We really appreciate your continued support and look forward to helping you again.
Kind regards,
JW Supplements
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Great experience
Great experience
Great customer service and the products work very well.
July 1, 2026
Unprompted review
Reply from JW Supplements™
Thank you so much for taking the time to leave your review, Manny. We really appreciate your kindness and support, and we’re delighted to hear that you’ve had such a great experience with our customer service and products. Your lovely feedback genuinely means a great deal to us.
We’re very grateful to have customers like you.
Kind regards,
JW Supplements
Great products and very good delivery…
Great products and very good delivery times
May 23, 2026
Unprompted review
Reply from JW Supplements™
Thank you for your great feedback Christopher, we really appreciate it. We’re pleased to hear you were happy with the products and delivery times. Providing genuine products and a fast, reliable service is something we place great importance on.
Thank you again for your support.
Kind regards,
JW Supplements
Jw have a good range of products
Jw have a good range of products. I purchased some Genetix Supplements which I know from past experience are decent and have high strength dosages.
Good value for money and quick delivery.
I can't fault JW and will defo buy from them again.
May 8, 2026
Unprompted review
Reply from JW Supplements™
Thank you for your great feedback Simon, we really appreciate it.
We’re pleased to hear you were happy with the Genetixx range, value for money and quick delivery. Providing genuine products and a reliable service is something we place great importance on.
Thank you again for your support.
Kind regards,
JW Supplements
Couldn’t have been better
Couldn’t have been better! I made a mistake with my order but had help every step of the way and got the item I wanted at the end :)
May 12, 2026
Unprompted review
Reply from JW Supplements™
Thank you for your great feedback, we really appreciate it.
We’re pleased we were able to help resolve the issue and make sure you received the correct item in the end. Providing reliable support and service is something we place great importance on.
Thank you again for your support and recommendation.
Kind regards,
JW Supplements
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I've ordered many times over the years…
I've ordered many times over the years and never had any issues. My latest order was no different. Great pricing, arrived in around a week and was well packaged. Not sure what else you can ask for?
I'll definitely be ordering again. 💪
May 1, 2026
Unprompted review
Reply from JW Supplements™
Thank you for your continued support over the years, we genuinely appreciate it.
We’re pleased to hear your recent order met expectations and that you were happy with the pricing, packaging, and delivery experience.
Thank you again for your trust and ongoing support — we look forward to serving you again in the future.
Kind regards
JW Supplements
Amazing
Amazing. Great costumer service and the package arrived really fast. I would 100% recommend yall.
May 12, 2026
Unprompted review
Reply from JW Supplements™
Thank you for your great feedback, we really appreciate your support.
We’re pleased to hear your order arrived quickly and that you had a positive experience with both our service and delivery.
Thank you again for the recommendation and support.
Kind Regards
JW Supplements
No complaints from me
Have used this firm a few times now,had an issue with the last order where one item was missed with their packing department. Contacted the company by phone and the lovely lady looked into it,sorted the issue and sent out the extra item as promised. Thank you for a nice service
April 18, 2026
Unprompted review
Reply from JW Supplements™
Thank you for your continued support and for taking the time to leave your feedback.
We’re pleased to hear the issue was resolved quickly and that the team was able to assist. While occasional mistakes can happen, we always aim to put things right promptly and provide the level of service our customers expect.
Thank you again for your support, it’s genuinely appreciated.
Kind regards,
JW Supplements
They sent me my money back after the…
They sent me my money back after the order was stopped at the border... Very fair!
April 11, 2026
Unprompted review
Reply from JW Supplements™
Thank you for your feedback, we appreciate you taking the time to leave a review.
While situations like this can be frustrating, we always aim to handle any issues fairly and efficiently. We’re glad we were able to resolve this for you.
Thank you again for your support.
Kind regards
JW Supplements
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Amazing 20/10!!
Great! Arrived quickly and on time and got the OG 120mg DMAA Crack after it was sold out everywhere, I love this place so much!!
March 20, 2026
Unprompted review
Reply from JW Supplements™
Thank you for the great feedback, we really appreciate it.
We’re pleased to hear your order arrived quickly and that you had a positive experience with our service. That’s exactly what we aim to deliver.
Thanks again for your support.
Happy repeat customer
Long established website / company, stocking various brands, website UI could use improvement but it is functional...
It feels like the prices should be lower but at least they still sell actual PED's and not herbal remedies with "chemical" sounding names intended to trick customers (like one of their major competitors that USED to be good).
I have used JW many times and will continue to, that is the main point I suppose
August 14, 2025
Unprompted review
Reply from JW Supplements™
Thank you for your continued support, it’s genuinely appreciated.
We’re pleased to hear you’ve had consistent experiences with us over time, and that’s something we’re committed to maintaining and improving under new management.
We also take your feedback on both the website and pricing on board. We are actively working on improvements across the site, while continuing to ensure the quality and authenticity of all products we offer.
Thanks again for your honest feedback and ongoing support.
Ordered a supplement
Ordered a supplement. I paid for DHL express delivery. JW supplements didn’t send it with DHL. I told them that I paid for dhl express delivery and they sent it with regular post office. The item never arrived. Will never order again from them.
March 14, 2025
Unprompted review
Reply from JW Supplements™
Thank you for your feedback.
This review relates to a period prior to the current management of JW Supplements. Since taking over, we have implemented significant improvements across our fulfilment and delivery processes, including clearer shipping methods and more reliable courier handling.
We understand how frustrating situations like this can be, and this is not the standard we aim to deliver.
If you would like us to look into this further, please feel free to contact us directly and we will do our best to assist.
Kind regards,
JW Supplements
I placed an order, but yet nothing arrived
I placed an order, but the status still shows 'Awaiting Fulfillment.' It seems like they may not be delivering anything, and they aren’t responding to emails. I strongly advise against buying from them as you might get scammed and lose your money. Don’t make the same mistake I did. If they eventually deliver, I will update this post. However, if they do, their delivery system is working poorly.
Update!!!:
It’s now 4 weeks later, and they actually shipped the package, but it’s currently in customs clearance. The status hasn’t changed in more than a week. That’s a little bit weird because it shouldn’t take that long. The customer service doesn’t know the current status. So I guess they actually did ship, so I was wrong. But so far, I haven’t received anything and can’t say what is actually in the package or why it’s taking so long in customs. I will keep you updated. So far, I’ve been waiting 4 weeks.
September 16, 2024
Unprompted review
Reply from JW Supplements™
Thank you for your feedback.
This review relates to a period prior to the current management of JW Supplements. Since taking over, we have made significant improvements to our fulfilment, communication, and tracking processes.
Based on your update, the order was dispatched and entered customs clearance, which can unfortunately cause delays outside of our direct control depending on the destination country and processing times.
We understand how frustrating extended waiting times and lack of updates can be, and this is not the level of service we aim to provide.
If you would still like us to review this order, please contact us directly and we will do our best to assist.
Kind regards,
JW Supplements
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Aus Buyer Beware
Aus Buyer Beware - they do not package items securely and will not reply to emails when multiple emails sent for contact to correct - look elsewhere, wish I had checked the reviews prior!
July 31, 2024
Unprompted review
Reply from JW Supplements™
Thank you for your feedback.
This review relates to a period prior to the current management of JW Supplements. Since taking over, we have made a number of improvements, including enhanced packaging standards to better protect items during transit, as well as improvements to our customer response processes.
We understand how frustrating experiences like this can be, and this is not the level of service we aim to provide.
If you would like us to review this further, please feel free to contact us directly and we will do our best to assist.
Kind regards,
JW Supplements
Been ordering from here a while now
Been ordering from here a while now. Never had any problems, product quality has always been great and delivered on time, every time.
August 17, 2023
Unprompted review
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