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Company details
Written by the company
Boutique en ligne de meubles, luminaires et décorations de la marque Kare Design.
Contact info
40 rue François Groult, 56850, Caudan, France
- 0222441212
- info@kare-click.fr
- www.kare-click.fr
3.7
Average
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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Terrible customer service
Terrible customer service. Shipping moment gets changed constantly and consumers are not notified about it. Twice now the Kare customer service has told me that the package will be delivered so I changed/cancelled work appointments to be home. And nothing. I’ve sent over 10 emails to them and I still haven’t received the delivery and the Kare customer support keeps sending me useless and general messages. DO NOT ORDER HERE EVER. By far the worst experience I’ve ever had with any online store. I have no idea when I’ll finally receive my order and the customer support shows no understanding or empathy.
July 20, 2026
Unprompted review
Product was of extremely poor quality…
Product was of extremely poor quality and unfit for purpose. A replacement product was sent which was also unusable. Refund was refused and now I have 2 unusable pieces of furniture I have to dispose of.
Terrible products, terrible service.
October 22, 2025
Unprompted review
Reply from kare-click.fr
Hello,
We acknowledge your dissatisfaction with your order placed on our store.
After reviewing your file, we note that you received your product on July 24th. However, you filed a complaint on October 9th for a non-compliant/damaged product. We remind you that it is your responsibility to inspect the product upon receipt and to refuse the item if it is damaged. However, no reservations were made on the delivery slip and the delivery was therefore declared compliant.
In order to ensure your satisfaction, despite the significantly exceeded delivery time, we agreed to exchange the item. Exceptionally, we shipped it to you assembled, so you would not have any problems upon receipt.
We remind you that the casters on this product are adjustable to stabilize the trolley depending on your floor. This is not a manufacturing defect.
You received the new product on October 22nd. If you are not satisfied with this product, you can exercise your right of withdrawal.
We remain at your disposal.
Best regards,
Kare team
Not worth the money
The site and products look nice and slick. However, nowhere does it mention that the products I ordered are manufactured in China. The quality is very inferior to what is offered on the website. The glass of the vase I ordered damages quickly and is not coloured through and through. The ceramic birdberger looks cheap. Contact with customer service is poor. They hide behind procedures and rules and show no humanity. With all this, they have lost a customer.
April 16, 2025
Unprompted review
My order was shipped and delivered on…
My order was shipped and delivered on time. The item was well packaged and in good condition when I received it. All good.
March 17, 2025
Unprompted review
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My order was damaged during transport…
My order was damaged during transport due to improper packaging. I contacted customer service and tehy asked for pictures, which I sent. Then, for 1.5 months... nothing. I sent two reminders... nothing. Ultimately they came with the most stupid solution; or I should send the item back for a replacement (free shipping) or I should pay the shipping and get a refund of the purchase price only. I don't want a replacement, the quality is beyond expectation and the item was damaged, but then I need to pay shipping? Never heard of it before. This is the last time I do business with them. They literally won the discussion but lost the client...
January 23, 2025
Unprompted review
Reply from kare-click.fr
Dear customer,
We are sorry to hear that you are disappointed in our services.
We did offer an exchange of your item in our first e-mail since it is our policy to replace damaged products.
The parcel was collected on January 31 then the new one sent on February 11.
To apologize for the delay, we are sending you a discount code by e-mail.
Best regards,
Kare team
Good article
Good article, as shown on the pictures.
Nice material - Lampe Rectangular Kare Design (Made in India)
Well packed. Bit long delivery (13 days), but it's ok.
February 1, 2022
Unprompted review
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