Tebra Reviews 1,016

Joselin is wonderful! She is attentive, patient, and very knowledgeable. She is also very prompt with responding to my support questions. Tebra is very user-friendly and helps new business owners, like me, save money by allowing me to handle my own billing.

I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case.

Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date).

For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep.

Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this.

Overall, the worst part is the avoidance of communication and follow up. While my sales rep Colton assured he'd be a resource, he's non-responsive. Managers are unreachable and there's straight up no-shows for a post on boarding follow up calls with reps. It really seems their focus is on signing people up, but zero on retention.

In the beginning they are amazing, easy to reach and so helpful. Then when you bring a question, they try a work around instead of acknowledging they wont fix or change the issues. They tell you to try it this way, when that does not work and you let them know that its not working out for you they say sorry you are in a locked contract so deal with it. They stop talking, stop helping and leave you left in the dust.

Mandy has been wonderful with the onboarding process. She has explained every step and is very knowledgeable about Tebra and how I can utilize it best for MY practice!

Zero stars were it possible. Tebra constantly hits you with pop up messages of "How are we doing?", which is annoying, but the real annoyance is when one is charting at 8 pm at night and Tebra kicks you out of the platform without warning. (This is a California based company in Pacific Time.) Who does software updates at 8 pm local time?!

Whatever you've charted has been lost, and now, four hours later, the site still reads, "System Maintenance. Don't worry, Tebra will be back better than ever." Yeah, right.

I emailed the CEO over a week ago but no response from anyone. Bad, bad, business. If you're looking for reliable scheduling and charting software, look elsewhere.

Where should we start. Worst mistake was switching to TEBRA. Wonderful onboarding but once you are done with that, crickets. We have so many unresolved issues with NO response.

Mandy McKenzie is a patient, knowledgeable, proficient, excellent, and very helpful staff member. She consistently exceeds expectations in providing assistance. She never leaves until she makes sure I understand. I recommend her a lot!

David has done a phenomenal job onboarding our practice to Tebra. He has been extremely prompt and swift with every response, and he never accepts “no” for an answer—always finding a solution. His support has been tremendous and truly appreciated.

Notice the good reviews are the one-on-one encounters (when you can get one) for the help desk. They are great people. Too bad they work for a slug outfit. All the bad reviews are spot on and I echo them. The platform is horrible and they are not fixing it. I am writing this review here because after working with the company for over a year, there has not been one solid resolution to their system problems (there are plenty of them). Also, the portal sucks monkey butt and they do not support it.

David was incredibly helpful and knowledgeable about the on-boarding process. He did a phenomenal job answering my questions during the process and getting me and my clinic set up for success. I'm very grateful I got to work with him!

We have been with Tebra for over 7 years paying the flat rate for a small practice and one provider. Then out of the blue , they called us up and stated we sent to many claims over 500 per month and now how to up their charge to us . We would starve on 500 patients per month and that does not include refilling as necessary. We went from 800.00 per month to now over 2200 dollars per month, This is insane and we cannot afford their system that is always broke down, no help in getting problems resolved and have no access to the clearinghouse.

We were longstanding customers of Tebra, and we had no difficulties with them in our more than 10 years as loyal customers. We switched our EMR provider who had integrated billing and we no longer were in need of Tebra's services. Trying to off-board with Tebra has been an absolute nightmare. We have been bounced around from customer service representative to representative with no clear path or communication forward. We had nearly all claims that we kept in Tebra resolved and decided to go to read-only. However, we were not informed that ERAs continuing to come into Tebra (our state MA program was sending ERAs to both EMRs) were considered transactions, even though we are not using them at all in Tebra. This has taken our monthly payment from $300 per month to about $1700 per month for the past four months. Attempting to resolve this with their customer service team has been terrible, they have done NOTHING to attempt to resolve the issue or to help us figure out what we need to do in order to stop the bleeding. Other than telling us we can't have ERAs going into Tebra. Which is a multi-month process with our state to get this changed and is an obvious solution that we have been working on. Finally, our rep suggested re-activating our account, only after Tebra was able to bill us for over $5000 in bogus transaction fees. Reactivating our account has still not happened, even though it has been a week and a half since I made this request. It says a lot about a company how they treat their departing clients. I would never, ever, ever re-engage with Tebra and I caution anyone who is a current customer of theirs.

Sofia is the best with Tebra. She made switching over to this new EMR painless highly recommend Tebra and Sofia

Vince, is thorough and highly knowledgeable
He is very patient, friendly, listens to the customer.
He is an asset to your company, keep him

Tebra is one of the worst systems out there. They have hidden fees and trap you in a year contract. I made the mistake of falling into the trap because it seemed cheap at first. But when I got the bill, I was charge fees that weren't mentioned in the beginning. Their customer service sucks. If the billing requires a year contract, then turn away. It means its a bad product because they have to trap you in a year contract. If I could do it over again, I would use simple practice. Once my one year contract is over, I plan to transfer to simple practice.

Experience with Ms.Desiree Day.
Ms.Desiree Day has lot of patience and does her best in helping the Customer to solve the problem.Yesterday we were having problems with ID.me and finally when we thought it was fixed and pop it was an error then and there she a ticket to the support team to fix the problem.
Even in the first session she worked very hard with me to get the account number activated and other things.
The only thing i can say she is the best tech support to work with that’s why I gave her 5 STARS.

Sofia has been very helpful! It’s been great working with her.

I have been harassed and bullied when cancelling services. Initially, Tebra had no cancellation policy when I signed on and then told me I had to give them 30 days when I tried to cancel over a year later. That turned into 6 months when I spoke with the final rep.

Tebra has sent me a multitude of threatening emails stating I owe them money even after cancelling services and are now threatening to send those bogus bills to collections. They are refusing to drop it even after I spoke with multiple reps and told them I cancelled services. One rep said my cancellation wasn’t final because I didn’t respond to some email AFTER I had cancelled with a rep!

I advise against using Tebra as an EMR. I will be reporting them to the BBB.

Sofia has been truly wonderful and very patient! It’s been a crazy process starting a practice while onboarding and she has walked me thru numerous issues all fairly seamlessly! Thank you so much for providing such great rapport and kindness!!🌸

Conversation was professional and courteous, well explained.